Business Details
About
Hotel
We’re located next to the CHI Saint Joseph Health Hospital and office park. The University of Kentucky is less than a mile from us. Kroger Field and Rupp Arena sports events are about 5 minutes away. Explore downtown Lexington two miles from our doorstep or the Henry Clay estate three miles away. Perks include a free breakfast, daily.
Location
Tru by Hilton University Medical Center
535 Waller Avenue, Lexington, KY
40504, United States
Hours
Reviews
4.5
239 reviews
5 stars
174
4 stars
31
3 stars
14
2 stars
8
1 star
12
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many customers praised the hotel for its cleanliness, noting that rooms and common areas were well-maintained.
Staff Performance
The staff received mixed reviews; while many guests highlighted friendly and helpful service, some reported negative experiences with specific staff members.
Noise Issues
Several reviews mentioned noise disturbances from neighboring rooms and outside traffic, impacting the overall comfort of the stay.
Amenities
Guests appreciated the modern amenities and features like the breakfast options and lobby games, but some expressed disappointment over the lack of microwaves and coffee makers in rooms.
Location
The hotel’s location was frequently noted as convenient, especially for those visiting nearby hospitals and attractions.
- RBRobert BoggsJan 2, 20265.0Rooms were clean beds were comfortable. Staff was very friendly.
- JDJeremy DavisDec 29, 20255.0I love staying at Tru hotels, and I highly recommend this location in Lexington. Lobby was nice and the front desk staff were very friendly. Rooms were nice and clean. Bed was comfortable and the shower had great water pressure.
- SSSinaiWinterWolfDec 27, 20254.0The only reason I gave Rooms a 4 Star rating is because of the hand soap: the lemon dried out my hands. I can only imagine the body wash & shampoo & conditioner might do the same, I'm unsure. I was there for a surgery for the next day, so I had to use a pre-surgery Wash the night before and day of, so I never found out. I took a Handicapped room, and the seat in the shower was excellent for me. But the shower curtain doesn't like to stay inside the shower, so water got everywhere--and I was careful. The handheld shower was Great, and I liked that you could adjust the holder, and that if you had an Abled person with you, they could take a normal shower if they desired. Great water pressure at the time, as well. There's a little Commissary in the lobby, if you want anything to eat or drink without leaving the hotel--you purchase from the front desk, as they are one and the same. There seems to always been coffee, hot water for tea, as well, down in the lobby. I didn't utilize the Continental Breakfast, neither did my mother who was with me, so I can't vouch for it's quality. There's a bunch of games in cubbies--also in the lobby--which I would've utilized if I wasn't needing to be up early or if I had friends with me instead.
- PHPaul HokansonDec 13, 20253.0We had a 59.50 rate for one of the nights of our stay but we we're charged $99. We were stuck in Iowa due to a snow storm and couldn't make it for our first night. We were not told of increased charge until we checked in. Tried to rectify this with Hilton customer care but because we didn't modify reservations online they wouldn't honor our original reservation rate.
- NSNorma SmithDec 10, 20252.0My second visit, and it sure went badly. Rooms were okay, staff,services well. My big complaint was the noise. Had to get up very early the next morning, and the noise was unreal! It sounded like a horse or something wild above our bed and continued for over an 1.5. Also screaming in the hallway was so disturbing 😳. Also, it would be nice to have a senior discount, and one for those going to the hospitals. Norma Smith
Frequently Asked Questions About Tru by Hilton University Medical Center
What accessibility features does Tru by Hilton University Medical Center offer?
The hotel offers accessible parking and an accessible elevator to accommodate guests with mobility needs.
Is breakfast included at Tru by Hilton University Medical Center?
Yes, complimentary buffet breakfast is available for all guests.
What are the check-in and check-out times at the hotel?
Check-in is at 3:00 PM and check-out is at 11:00 AM.
Does Tru by Hilton University Medical Center offer free Wi-Fi?
Yes, free Wi-Fi is available in public areas along with public internet terminals.
Are pets allowed at Tru by Hilton University Medical Center?
Yes, both cats and dogs are welcome at the hotel.
What type of parking is available at the hotel?
Self-parking is available for guests at Tru by Hilton University Medical Center.
Is there a fitness center at the hotel?
Yes, there is a free-to-use fitness center available for guests.
Which nearby restaurants can guests visit around Tru by Hilton University Medical Center?
Guests can enjoy nearby dining options like Slim Chickens, Lex Deli, The Wok, Roly Poly, Pete's Wok, Dunkin', and Subway.
What nearby healthcare facilities are close to Tru by Hilton University Medical Center?
The hotel is next to CHI Saint Joseph Health Hospital and has proximity to medical services including the Hospital, Outpatient Rehabilitation, and various health centers.
Are there convenient stores or pharmacies near the hotel?
Yes, the Rite Aid convenience store and pharmacy is nearby for guests' convenience.