Business Details
About
HotelHilton
The Hilton Lexington/Downtown hotel is located in beautiful Lexington Kentucky. We’re near to University of Kentucky and Keeneland Racetrack while also close to Bluegrass airport and many other shopping and dining destinations. Wildcats basketball is just steps away at Rupp Arena or attend one of the many events held at the Lexington Convention Center.
Enjoy our spacious comfortable accommodations. Guest rooms offer luxurious bedding and upscale amenities. We offer 369 rooms and amazing views of the city.
Just 15 minutes from Bluegrass Airport our hotel offers a complimentary airport shuttle. Enjoy an array of other amenities including a state-of-the-art fitness center as well as indoor pool and hot tub.
The hotel is part of the downtown Lexington scene. Be sure to visit BBM, our very own restaurant and lounge featuring over 150 bourbons and craft beers. Enjoy breakfast at the Triangle Grille while overlooking Triangle Park or grab coffee in Crossroads Cafe featuring Starbucks coffee.
Whether you are here for a weekend in the city or an important business meeting you will find all you need at the Hilton Lexington/Downtown.
Location
Hours
Reviews
4.1
2,326 reviews
5 stars
1,212
4 stars
598
3 stars
248
2 stars
110
1 star
158
What are people saying?
AI-generated from recent customer reviews
Location
The hotel is praised for its excellent downtown location, close to Rupp Arena and various restaurants.
Staff Service
While some guests appreciated the friendly staff, others reported rude service and unhelpful attitudes, particularly at the front desk.
Cleanliness Issues
Numerous reviews highlighted cleanliness problems, including dirty rooms, bugs, and unkempt bathrooms.
Room Conditions
Guests frequently mentioned issues with room conditions, such as broken amenities, musty smells, and inadequate heating/cooling.
Event Hosting
The hotel is recognized as a good venue for events, with positive feedback on staff assistance during weddings and conferences.
- SKSam KruegerDec 31, 20253.0I expected more for the price. Overdue for renovation. The rooms are very old, chipping paint and rusted bathtub with fabric curtain. Room was too warm and musty, air con didnt work. Rooms and hotel are clean though. Staff was all very nice.
- JMJeremy MillerDec 18, 20255.0Rooms are clean and comfortable. There is a serviceable bar & grille in the building, and nearly any type of food you could want is within a few blocks.
- PBPanther BaseballDec 16, 20255.0Had a great experience at the BDM bar with Lauren as our bartender. She gave us great bourbon suggestions and we had an awesome time
- CFConnor FloodDec 7, 20252.0Lumpy bed, longgg black hairs in tub and sink, rust and peeling paint on the bathroom ceiling. The "heat was turned on for the {entire?!?} building today so if your room is hot turn off your entire room unit." Didn't matter, we were being cooked from below. Being able to set your hotel room temp to your liking is the bare minimum for a stay, anywhere. It's one of the core services expected to be provided by all customers. Hotel was full and understandably we couldn't switch rooms, no complaints there. They sent up 2 fans, much appreciated no complaints to the engineers. Front desk was 10/10 working within their means. No complaints. Hotel restaurant was overwhelmed--sitting directly next to the arena and couldn't give us silverware after our food arrived? Saw another server walk to the silverware station to prep more and I asked for one and he said "yeah that's what I'm doing." He then proceeded to walk to a new table with no drinks or food and set them up. He never came back and neither will I. Location is all you get here.
- QIQuella IngrahamDec 4, 20253.0You can do better, Hilton. For the price, a patron should be able to expect a clean space with working bathrooms and a professional staff. I was registered by a very friendly and knowledgeable woman at the front desk; however, she and her colleague were wearing very casual clothes (sweatshirts). Not a good welcoming impression of a large convention center hotel. Bathroom toilet would not flush. Maintenance did come and fix it, but why didn’t this get flagged when housekeeping was cleaning? Bathroom is very run down: rust around the bathroom drain, deeply cracked shower, mirror frame peeling around the entire perimeter, wallpaper torn off behind the toilet, caulk on top of the wallpaper and not properly sealed in some areas, ceiling cracked and falling down. Left at 7 am and returned at almost 5. The room had not yet been cleaned nor did housekeeping ever arrive to clean. Wastebaskets were totally full. Elevators are dusty and unswept. Totally disappointed I paid over $200 a night (convention pricing)for a room that so bad.
Frequently Asked Questions About Hilton Lexington/Downtown
What are the check-in and check-out times at Hilton Lexington/Downtown?
Check-in time is 4:00 PM and check-out time is 12:00 PM.
Does Hilton Lexington/Downtown provide airport shuttle services?
Yes, the hotel offers a complimentary airport shuttle to Bluegrass Airport.
Is parking available at Hilton Lexington/Downtown?
Yes, both self-parking and valet parking options are available at the hotel.
Are there fitness facilities available for guests?
Yes, a state-of-the-art fitness center is available for free to all guests.
Does the hotel have pool amenities?
Yes, Hilton Lexington/Downtown features an indoor pool for guest use.
Are meals available at the hotel?
Yes, Hilton Lexington/Downtown has three restaurants, including BBM bar and lounge, the Triangle Grille for breakfast, and Crossroads Cafe serving Starbucks coffee. Room service is also available.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel is mobility accessible and includes features such as accessible parking and an accessible elevator.
What eco-friendly practices does Hilton Lexington/Downtown follow?
The hotel participates in energy conservation programs, uses ISO14001 and ISO50001 certified practices, uses eco-friendly toiletries, compostable food containers, recycles, and has linen and towel reuse programs.
What payment options are accepted at Hilton Lexington/Downtown?
The hotel accepts American Express, Cash, Diners Club, Discover, MasterCard, and Visa.
What nearby places of interest can I visit around Hilton Lexington/Downtown?
Nearby you can visit Rupp Arena to catch Wildcats basketball games, Lexington Convention Center for events, and enjoy dining at BBM or The Triangle Grille. After exploring downtown, check out The Dinner Detective True Crime Mystery Dinner Show for entertainment or go bowling at Collins Bowling Center.