Business Details
About
Hotel
The Hilton Garden Inn Lexington Hotel welcomes you to the "Horse Capital of the World" with refreshing accommodations matched with our renowned service and style. Brimming with history and buzzing with world-class events and attractions, Lexington, Kentucky is a dynamic destination for work or play. Nestled in the heart of the scenic Bluegrass, we stand above other hotels in Lexington, Kentucky with a superior location near several popular attractions, businesses and things to do.
Location
Hilton Garden Inn Lexington Hamburg
1973 Plaudit Place, Lexington, KY
40509, United States
Hours
Reviews
4.2
649 reviews
5 stars
347
4 stars
170
3 stars
62
2 stars
26
1 star
44
What are people saying?
AI-generated from recent customer reviews
Staff Service
Many customers praised the friendly and helpful staff, particularly highlighting individuals like Tabitha and Paige for their exceptional service.
Cleanliness
Overall, guests reported clean rooms and facilities, although there were some isolated complaints about cleanliness in specific areas.
Comfort
Several reviews mentioned discomfort due to hard beds and poor water pressure in showers, impacting the overall sleep quality.
Location
The hotel is well-located near restaurants and shopping, making it convenient for guests.
Breakfast Issues
Guests expressed disappointment over the lack of complimentary breakfast and high costs associated with breakfast options.
- CACarol Ann1 day ago2.0Hilton site said restaurant and bar on site. Even poster in hotel said bar. There was breakfast but no dinner and no bar.
- HMHeather Meek2 days ago1.0I have never had a worse experience. Staff was rude, unprofessional, and disrespectful. They would not allow parents to sit in the lobby and actually suggested we go outside by the fire pit (while it was raining). They threatened to kick us out if we were too loud in the lobby. They claimed the lobby is a dome and noise travels. Mind you, this was at 8:15 pm. We were not loud. Our boys were using the conference room so we naturally gathered in the lobby. 18 12 year old boys will make some noise, but as soon as the meeting started, they were quiet. Again, well before posted quiet hours. They were projecting behaviors of previous guests onto us. When talking to the staff to clear things up, I was kicked out of the hotel. I have never experienced such a situation. I will be contacting cooperate and sharing our experience. I do not, under any circumstance, recommend taking a group of people to this hotel. Unless they change night staff and get a new GM. (For the record, John was great)
- LHLynn Hunt2 days ago4.0Left my kindle behind and when I called, front desk grabbed it from room to hold til we could make it back. Very friendly and helpful. Also, good breakfast!
- DTDeijahnaLynn ThomasOct 24, 20255.0Clean hotel , amazing staff! Tabitha was awesome ! As was the lady at the front desk when we checked in ! Thank you for a great stay
- SKStacie KingOct 17, 20255.0Just stayed for two nights and couldn’t be more impressed. Beds slept wonderfully. Very clean. Wi-Fi worked great. Great location close to so much to do and places to eat. They even have a restaurant in the hotel. Paige at the front desk was so friendly and helpful. She never seemed bothered by any request. She was always helpful and always friendly. Made me feel at home and like family. All the cleaning staff were nice and always greeted me with a smile. They have a pantry to purchase anything you may have forgotten or need a snack or drink. The only thing to say negative is that I had to come home. Wish my trip was longer. I recommend staying here.
Frequently Asked Questions About Hilton Garden Inn Lexington Hamburg
What are the check-in and check-out times at Hilton Garden Inn Lexington Hamburg?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Does Hilton Garden Inn Lexington Hamburg offer free Wi-Fi to guests?
Yes, free Wi-Fi is available in public areas and there are public internet terminals.
Are pets allowed at the Hilton Garden Inn Lexington Hamburg?
Yes, pets including cats and dogs are welcome at the hotel.
Is Hilton Garden Inn Lexington Hamburg accessible for guests with mobility needs?
Yes, the hotel is mobility accessible and offers accessible parking and elevators.
What dining options are available at the Hilton Garden Inn Lexington Hamburg?
The hotel has 4 restaurants, offers breakfast, room service, a bar, and serves locally sourced, organic, vegan, and vegetarian meals.
Is parking available at Hilton Garden Inn Lexington Hamburg?
Yes, the hotel provides free self-parking and accessible parking spaces.
What wellness and recreational facilities does the Hilton Garden Inn Lexington Hamburg offer?
The hotel features one indoor pool, a free fitness center, kid-friendly activities, and a kid activities program.
How can I make a reservation at Hilton Garden Inn Lexington Hamburg?
Reservations can be made via their website or through the Hilton app, which has a quick booking link.
What nearby restaurants can I visit around Hilton Garden Inn Lexington Hamburg?
Nearby dining options include Outback Steakhouse, Arby's, Taco Bell, McDonald's, and Chipotle Mexican Grill, all within easy reach for guests.
Are there other hotels close to Hilton Garden Inn Lexington Hamburg for additional accommodation options?
Yes, nearby hotels include Hilton Garden Inn Lexington, Sleep Inn, and Lexington-Hamburg, providing guests with various lodging choices.