Business Details
About
HotelExtended Stay HotelHilton
We are located off Indiana State Highway 31 less than a mile away from Carmel’s Arts & Design District. Downtown and its attractions like the Museum of Miniature Houses and Other Collections, Peace Winery, and Carmel City Center Shopping Mall are within two miles. Walk the Design District on Monon Trail. We provide a 24-hour fitness center and heated pool.
Location
Home2 Suites by Hilton Carmel Indianapolis
12845 Old Meridian Street, Carmel, IN
46032, United States
Hours
Reviews
4.4
288 reviews
5 stars
198
4 stars
52
3 stars
10
2 stars
9
1 star
19
What are people saying?
AI-generated from recent customer reviews
Staff Service
While some guests praised the staff for being friendly and accommodating, others reported poor service and unprofessional behavior from certain employees.
Cleanliness Issues
Multiple reviews highlighted significant cleanliness problems, including dirty rooms and bathrooms, with some guests expressing serious concerns about hygiene standards.
Location and Amenities
The hotel is well-located with easy access to restaurants and activities, and many guests appreciated the spacious rooms and amenities like kitchens and EV charging stations.
Breakfast Quality
Guests had mixed feelings about the breakfast, with some enjoying the variety while others noted it was often poorly stocked or of low quality.
Noise Concerns
Several reviews mentioned noise issues, including disturbances from other guests and thin walls affecting sleep quality.
- MMMark MaurerDec 25, 20255.0We were greeted by and assisted by superstar employee Jordan. Above and beyond customer service!
- GWG WDec 22, 20251.0Third world service.
- MFMichelle FlynnDec 21, 20253.0When we entered the room our bathroom had three tissues in the dispenser. The handle on the sink came off in your hand, one of the shower doors would fall off if you tried to move it. I was glad we only stayed one night.
- SDSusan DoughertyDec 9, 20255.0Great stay..Very close to Christkindlmarkl
- PJPamela JenkinsNov 30, 20251.01-Star Stay — and that feels generous. Upon arrival, the night-shift desk worker (a younger girl) spoke to us in one of the most condescending, disrespectful tones I’ve ever experienced at a hotel. When we told her we were in town for the holiday week, she immediately tried to dampen our excitement and dismiss what we had planned, almost eager to be negative for no reason. Then, as if that wasn’t enough, she openly mocked my 13-year-old child’s clothing. Absolutely unacceptable. We got to the room, and hoping that things would improve… they didn’t. The shower floor was so filthy it looked like it hadn’t been scrubbed in ages (see photo). We had to lay down towels just to stand in it. If you stay here, bring shower shoes. Breakfast also closed before the posted time, so don’t count on that either. To top it all off, at 11:30 PM, the same front desk worker texted my phone asking “how our stay was.” What hotel thinks it’s appropriate to text guests that late at night? The entire point of a hotel is rest, not midnight check-ins from staff. Stayed one night during the week of November 24th, 2025. Big mistake. Poor service, poor cleanliness, and zero professionalism. The barking dog that stayed 1 room over was the least of my concerns- take ear plugs. In response to the feedback that I just received from your reply- There is not a chance that I will EVER again stay in your hotel again or this brand. Your ownership of this hotel has tainted my view of the home2suites brand by Hilton. As a matter of fact, 3 of my family members that swam in your pool became flu ridden within 24 hours.
Frequently Asked Questions About Home2 Suites by Hilton Carmel Indianapolis
What are the check-in and check-out times at Home2 Suites by Hilton Carmel Indianapolis?
Check-in time is 3:00 PM and check-out time is 11:00 AM.
Is breakfast included at Home2 Suites by Hilton Carmel Indianapolis?
Yes, a free breakfast is available for all guests.
Does Home2 Suites by Hilton Carmel Indianapolis allow pets?
Yes, both cats and dogs are welcome at the hotel.
What accessibility features are available at this hotel?
The hotel offers accessible parking, accessible elevators, an accessible pool, and is mobility accessible.
Is there parking available at Home2 Suites by Hilton Carmel Indianapolis?
Yes, free self-parking is available for guests.
Does the hotel provide free Wi-Fi and fitness facilities?
Yes, free Wi-Fi is available in public areas and there is a 24-hour fitness center available at no extra cost.
Are there any environmentally friendly practices at the hotel?
Yes, the hotel is ISO14001 and ISO50001 certified, uses compostable food containers and cutlery, has a food waste reduction program, and operates an energy conservation program.
What nearby attractions can guests visit when staying at Home2 Suites by Hilton Carmel Indianapolis?
Guests can explore Carmel’s Arts & Design District less than a mile away, visit the Museum of Miniature Houses and Other Collections, Peace Winery, and Carmel City Center Shopping Mall within two miles, and enjoy walking the Design District on the Monon Trail.
Are there dining options near the hotel?
Yes, nearby dining options include BRU Burger Bar, Rize Carmel for breakfast and brunch, Deeters restaurant, Glass Chimney (French cuisine), Cooking Greek, and Apricot Sun Mediterranean restaurant and beer bar.
What nearby services could help visitors while staying at the hotel?
Nearby services include photography at Proper Standards Photography, pharmacy needs at Apotheco Pharmacy Carmel, landscaping by Wellspring Land Design, and hair and beauty salons such as Celana Salon and Halo Salon.