Business Details
About
HotelDoubleTree
The Doubletree Hotel Chicago Wood Dale - Elk Grove invites you to discover warm hospitality, deluxe lodging and impeccable service at the most accommodating of hotels in the Chicagoland suburbs. Located just 15 minutes from O'Hare International Airport and 30 miles from downtown Chicago, our location offers easy access to all of Chicago's major thruways, providing our guests with stress-free travel.
Ideal for business or leisure, our full-service, 160-room hotel also offers immediate access to major corporations including Amazon, Danaher, Kintetsu and Quest Diagnostics. Guests of our hotel also enjoy an abundance of Chicago area attractions including Allstate Arena, Medieval Times, Woodfield Mall and much more.
Upon your return to the hotel you can choose to relax in our indoor heated indoor pool, enjoy a beverage in our lounge, courtyard or unwind in our state-of-the-art fitness center.
Come and stay at the DoubleTree by Hilton Chicago Wood Dale - Elk Grove. Your warm DoubleTree cookie awaits you.
Location
DoubleTree by Hilton Hotel Chicago Wood Dale - Elk Grove
1200 N. Mittel Blvd, Wood Dale, IL
60191, United States
Hours
Reviews
3.9
1,209 reviews
5 stars
556
4 stars
316
3 stars
136
2 stars
77
1 star
124
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted significant cleanliness problems, including dirty rooms, stained linens, and unkempt bathrooms.
Staff Service
While some staff members were praised for their friendliness, many guests reported poor service, unhelpfulness, and long wait times at the front desk.
Facility Condition
Guests frequently noted that the hotel is outdated and in disrepair, with issues such as peeling wallpaper, broken fixtures, and general neglect.
Room Amenities
Many reviews mentioned a lack of basic amenities, such as insufficient towels, non-functioning appliances, and inadequate housekeeping.
Overall Experience
The overall sentiment from guests was overwhelmingly negative, with many stating they would not return and recommending others to avoid the hotel.
- JTJasmyne Tsiris2 days ago1.0This was one of the worst hotel experiences I’ve ever had. Housekeeping was practically nonexistent — our room was only cleaned once on the fourth day of our stay (we stayed three days). The rooms were dirty especially the bathrooms, towels were visibly stained, and the entire stay felt unsanitary and unacceptable. To make matters worse, the hotel only has one elevator, and it was broken down, causing major inconvenience. The bathtub did not drain properly, and the comforter had a hole in it that leaked feathers everywhere. The most concerning issue was when my daughter plugged in her laptop and the outlet sparked, causing all the power in the room to go out. We were forced to change rooms due to what felt like a serious electrical hazard. The only positive note was Ray, one of the nighttime staff that did his best to help with all the issues. He was super helpful, kind, and personable. Overall, this stay was extremely unsanitary, unsafe, and unsatisfactory. I would not recommend this hotel to anyone and will not be returning.
- LHLilly Hopkins5 days ago1.0The room was not clean at all. There were stains on the bed. There were someone’s used towels hanging from the shower curtain rod. There were used coffee grounds and trash in the ice bin. There was gum in the carpet. The back door was not sealed. There was a visible gap that was letting cold air and noise in. The staff was incredibly dismissive of my complaints when I brought them up in the morning. I won’t be back.
- CLCriss LillyJan 2, 20262.0Listed as a 4 star hotel, I expected to have a relaxing time. My first room had a huge stain on the bed… I was switched to another room that also had a stain on the bed. I walked past the pool and it just didn’t look very clean. I would say this should be more like a 2.5 star hotel although the guest services did try to switch me but it was clear they couldn’t offer anything better.
- TFTom FoxDec 30, 20255.0I have always liked this hotel. Ray who works the front desk is doing a great job, very hospitable and accommodating. Nice pool and soon to be new outdoor area. Quiet area close to Elk Grove businesses.
- MLMonica LewisDec 6, 20251.0Facts: There was only one set of towels in a suite room, there is no lamp or outlet on one side of the bed, There is NO soap in the dispenser in the bathroom, no one answers the front desk phone whether you call from the hotel or outside number, the television in the sitting room does not work, we requested more towels last night... They told us... They have no wash cloths, we had to leave the room this morning and walk to the front desk to request towels... We still have not received any... It's been an hour so far, there is a big hole in the couch. The hotel door screw fell out. Our room is facing a construction taking place in the hotels garden area. We are unable to complain, get a refund or check out early BECAUSE NO ONE IS ANSWERING THE PHONE! I usually love staying at the Doubletree, but there is no way this is a 4 Star hotel. We would have done better staying at a Best Western or a red roof inn at this point! Just wow!!!
Frequently Asked Questions About DoubleTree by Hilton Hotel Chicago Wood Dale - Elk Grove
What are the check-in and check-out times at DoubleTree by Hilton Hotel Chicago Wood Dale - Elk Grove?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Does the hotel offer pet-friendly accommodations?
Yes, pets including cats and dogs are welcome at the hotel.
Is there free parking available for guests at the hotel?
Yes, self-parking is available for free at the hotel.
Does the hotel have facilities for guests with mobility needs?
Yes, the hotel is mobility accessible with features like accessible parking and elevators.
Are there dining options available on-site at the hotel?
Yes, the hotel has one restaurant and a bar, and room service is available.
What wellness or recreation amenities does the hotel provide?
The hotel features a fitness center, an indoor heated pool, and a hot tub for guest use.
Does the hotel provide complimentary Wi-Fi and digital amenities?
Yes, Wi-Fi is available in public areas and a public internet terminal is provided; digital guest room keys are also offered.
Are there nearby places of interest where guests can dine or visit near the hotel?
Guests can visit Garden Cafe, a nearby restaurant, for additional dining options close to the hotel.
What are some nearby corporate or business centers guests might visit around the hotel?
Nearby corporate offices include Amazon Distribution, Kintetsu World Express, and Opto International, Inc., which might be destinations for business travelers.
Are there religious institutions near the hotel that guests can visit?
Yes, guests can visit the Enlightened Church and Victorious Life Church located near the hotel.