DoubleTree by Hilton Hotel Chicago Wood Dale - Elk Grove

Reviews

• BA

  Brandie Austin

  Nov 10, 2025
  2.0
  I did the mobile check in but I also stopped my the desk because at a previous hilton hotel I was told that even if I checked in on the app I still had to show ID due to using the Family and Friends discount. The clerk at check in was friendly but the other ones I encountered were unhelpful. I asked 3 times for towels. I still ended up having to go downstairs to get the towels myself. At first she said already informed housekeeping but that was at least 2 hours prior. She then said she would leave a note. I had to essentially demand that I get towels. I asked for 2 sets. She only gave me 1 washcloth stating that's all she had. I couldn't call down to the front desk using the phone in the room. It didn't connect. I also used my cell phone to call, nobody answered. The shower set up could be improved. There was a hair clog slowing the drain. But other than that the room was decent. Not sure I'd come back.
• JS

  John Sherman SR

  Nov 9, 2025
  3.0
  Number 1. Front desk has nothing that u need. Number 2. Not enough towels in rooms. Number 3. Front desk guy was more in kitchen then at front desk. Number 4. Woman came down and asked for more towels and drive t desk told her she had to wait for house keeping. Until 730 but they had to be out of here at 730 so I gave her my towels I had left. I've been in 2 star hotels that had everything if u needed it. So I will not come back to this one
• TD

  Tim Dreher

  Nov 7, 2025
  5.0
  DoubleTree by Hilton Chicago Wood Dale Elk Grove was a good stay overall. The hotel was quiet and the staff were amazing, friendly, professional, and always willing to help. The room was relatively clean but clearly dated, and the property is currently under construction, which you can tell in a few spots. Even with that, it was comfortable, and the excellent service made it a solid stay.
• KG

  Kim Garback

  Oct 28, 2025
  2.0
  Unfortunately, DoubleTree hotels have a reputation of being the same everywhere I go, and this was no exception - outdated rooms that are in desperate need of remodeling and repairs, an aging infrastructure with signs everywhere you go inside the hotel, and subpar service. It is part of the Hilton network of hotels, and so I used the mobile app to check in when prompted by my phone. The mobile check-in process was relatively easy and I was able to choose my own room on the third floor. However, when I arrived at the hotel, after my wife and I loaded our hotel cart with our luggage and walked inside toward the elevators with our dog on a leash in tow, we no sooner turned the corner toward the elevator before we were halted by a lady from the front desk who was telling us to stop. She had asked what our room number was, and I had not been able to immediately remember what the number was, only that I had chosen a room on the third floor when checking in on my mobile app. The lady was not wearing any name badge or anything to identify herself as an employee of the hotel, so to see her chasing after me to ask me what my room number was came off really strange. She is not identify the problem at all or even politely tried to start conversation with me, but was immediately demanding to know what my room number was. After I pulled out my mobile app, I had asked her how to find out what my room number was, as this was my first time using the mobile app for the mobile check-in. She immediately ridiculed me and said, "you don't even know what your room number is, but you're staying at this hotel?" I was eventually able to recruit her help to find my room number, as the mobile app is not the most user friendly for this. After, she had protested and said that I cannot stay on the third floor, but that I would have to switch to the first floor with my dog. I've stayed I don't Hilton hotel before, and it was no problem to stay on the third floor. I prefer to stay on the third floor because of the security it offers, since it is much harder to access from the outside than the first floor, so I immediately told her I had stayed on the third floor with my dog before. She again protested and said that I have to change my room number to the first floor. I demanded to see the policy that states that I can't stay on the third floor with my dog. She again protested, even asking at one point if my dog was a service animal, but I guess must have soon realized that there is indeed no policy stating that I have to stay on the first floor with a pet, and finally relented. Process is nothing short of what I would describe as her accosting me when all I was doing was following the mobile checking process that was volunteered to me by the hotel before I ever arrived. Safe to say, it's probably not a good idea to use the mobile check-in process at this hotel. The only saving grace for this process was the other clerk that she brought with her, who ended up being the calm side of things. This is the reason for the two star rating for the service category instead of the one star that I would have given if it had been just her. Additionally, this hotel is in need of repair, and in fact, they are currently doing renovations on the inside ring of the exterior of the hotel (see photos), as well as the lobby, but that means the view from my room is just a big mound of dirt outside the window. Dislocation is also about almost an hour from downtown Chicago with traffic on the freeway, but only in the morning and late at night when traffic is gone, you can make the drive probably in about 30 to 35 minutes. Overall, the reason for the two-star overall rating, instead of one star, is because the room is generally spacious for a king bed room, there is a nice size tv, and a fridge, inside the room, and the hotel is a step up from a basic motel - akin to a best Western or something similar. If you have pets, this hotel is generally pet friendly. But in all honesty, there are other places to stay, and I probably wouldn't choose this place again.
• AE

  Adam Enger

  Oct 27, 2025
  2.0
  I stayed here due to its convenient location near a client site, but unfortunately, the experience was disappointing. The rooms are quite dated, with yellowed walls that clearly show their age and lack of recent updates. Communication with the hotel was also difficult — we encountered erroneous charges on our bill and had trouble reaching anyone to resolve them. Be sure to double-check that you’re not being charged for breakfast on your arrival date, as this seems to be a recurring issue. Management mentioned that the General Manager would need to approve adjustments, but each time we tried to reach her, she was off property. Overall, while the location was convenient, I’d recommend spending a bit more elsewhere for a more updated and professionally managed experience.

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