Business Details
About
Hotel
The Hilton Garden Inn St. Charles hotel is nestled in the western suburbs of Chicago, Illinois in the scenic Fox River Valley. Visit historic Downtown, where you can stroll along the river, shop, grab a bite to eat and a craft beverage, or take a ride on a paddlewheel riverboat. Downtown Chicago, Illinois with all its many attractions is only an hour away. We are only five minutes from DuPage Airport and 45 minutes from O'Hare International Airport.
Deluxe accommodations, friendly service, and a relaxed Illinois-style atmosphere await our guests. Certain to please the busy executive or leisure Illinois traveler are the Hilton Garden Inn St. Charles hotel's array of special amenities, including complimentary high-speed internet access, in-room hospitality center with a microwave, refrigerator and coffeemaker, large work desk, ergonomic chairs, complimentary HBO, indoor swimming pool, fitness center, and remote printing.
The Hilton Garden Inn St. Charles hotel offers 4,432 square feet of meeting space that accommodates up to 220 people, as well as catering services. The Hilton Garden Inn St. Charles hotel's restaurant, the Garden Grille, serves freshly prepared breakfast and dinner. Visit The Shop for a wide selection of refrigerated, frozen, and microwaveable packaged items perfect for in-room preparation.
Come enjoy a taste of Illinois hospitality and exceptional service at the Hilton Garden Inn St. Charles hotel.
Everything. Right where you need it.
Location
Hilton Garden Inn St. Charles
4070 East Main Street, Saint Charles, IL
60174, United States
Hours
Reviews
4.2
573 reviews
5 stars
302
4 stars
162
3 stars
54
2 stars
20
1 star
35
What are people saying?
AI-generated from recent customer reviews
Staff Friendliness
Many customers praised the staff for being friendly and accommodating, although some reported negative experiences with specific employees.
Room Quality
Guests generally found the rooms to be clean and spacious, but there were complaints about issues like noise, water pressure, and cleanliness in some bathrooms.
Amenities
The hotel features a nice pool and gym, but several guests noted that the gym equipment was outdated or not functioning properly.
Service Issues
There were multiple reports of poor service, particularly at the front desk, including long wait times and dismissive attitudes from staff.
Hot Water Problems
Several guests experienced issues with hot water availability, particularly during peak shower times.
- KLKbo LNov 4, 20251.0Will not stay here again, smoke alarm going off in rm, up the rest of the night, got another rm for a few hrs till next morning, was told will be no charge for the rm. Checked out, was told again there will not be charge, my receipt showed a credit. Damn if they didn't send another separate charge, bad experience, just started using Hilton for travel
- CHCarol HernandezNov 3, 20255.0We stayed for our daughters wedding weekend and are so glad we chose this hotel. The staff was so amazing and accommodating. The rooms were great and at a great price. Would highly recommend for a group stay or just a nightly stay.
- JMJohn MillerOct 27, 20255.0Nice room, friendly staff. But the real thing that took this from 4 stars to 5 stars....the shower. Possibly the best hotel shower I've ever found. I wish my shower at home had the steady consistent pressure that this hotel shower had.
- JFjeff freedSep 22, 20255.0Great place to stay
- BBBrittanySep 17, 20254.0I rated the service 3 stars bc when I asked for my room to be cleaned because of a spill the lady at the front desk seemed like it was an inconvenience, when I already cleaned the mess up and just needed towels replaced.
Frequently Asked Questions About Hilton Garden Inn St. Charles
What are the check-in and check-out times at Hilton Garden Inn St. Charles?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Does the hotel offer free Wi-Fi to guests?
Yes, the Hilton Garden Inn St. Charles provides free Wi-Fi in public areas and has public internet terminals.
Are pets allowed at Hilton Garden Inn St. Charles?
Yes, both cats and dogs are welcome at the hotel.
Is there on-site parking available for guests?
Yes, self-parking is available for free at the hotel.
What dining options are available at the Hilton Garden Inn St. Charles?
The hotel features a restaurant called the Garden Grille serving freshly prepared breakfast and dinner. Additionally, The Shop offers a selection of refrigerated, frozen, and microwaveable packaged items.
Does the hotel provide any fitness and recreational facilities?
Yes, the hotel includes a fitness center with elliptical machines, free weights, treadmills, and an indoor swimming pool with a hot tub.
Is the Hilton Garden Inn St. Charles accessible for guests with mobility needs?
Yes, the hotel is mobility accessible, offering features such as accessible parking and an accessible elevator.
Are there any family-friendly amenities at Hilton Garden Inn St. Charles?
Yes, the hotel is kid-friendly and offers kid activities to accommodate families.
What nearby attractions can guests visit before or after their stay?
Guests can explore historic Downtown St. Charles to stroll along the river, shop, dine, or enjoy a paddlewheel riverboat ride. Nearby entertainment includes Zanies Comedy Club and Fox Valley Repertory Theater at Pheasant Run, perfect for a night out.
How can guests access transportation options near the hotel?
The hotel is conveniently located five minutes from DuPage Airport and 45 minutes from O'Hare International Airport, making it easy for travelers to arrive. Also, guests can use local car dealers such as Emily-McGrath Honda of St. Charles nearby if needed.