Business Details
About
Hotel
Hilton Garden Inn Rockford hotel is a wonderful addition to the Rockford, Illinois area. Our hotel is right off of I-90 on the east side of town, and close to Chrysler, Sportscore, BMO Harris Bank Center, Magic Waters, and the Rockford Airport. Our Hilton Garden Inn hotel in Rockford, Illinois features the Garden Grille© which serves freshly prepared breakfast and dinner. In addition, The Pavilion Pantry© has a selection of refrigerated, frozen, and microwavable packaged items, perfect for in-room preparations.
Location
Hours
Reviews
4.3
1,151 reviews
5 stars
689
4 stars
272
3 stars
104
2 stars
35
1 star
51
What are people saying?
AI-generated from recent customer reviews
Staff Friendliness
Many customers praised the staff for being friendly, helpful, and accommodating.
Cleanliness
Overall, guests reported that the rooms and common areas were clean, though some noted specific cleanliness issues.
Room Comfort
Several reviews highlighted the comfort of the beds and the overall quality of the rooms.
Pool Experience
The pool area was frequently mentioned as a highlight, especially for families, although some guests reported cleanliness concerns.
Breakfast Issues
Guests expressed dissatisfaction with the breakfast options, noting that it was not included in the stay and that the quality was lacking.
- DHDella HoustonNov 16, 20255.0Clean rooms! Great location. Front desk ladies SUPER NICE. I think her name is MICHELLE. So friendly and helpful with check in!!!!!! Made our stay extra nice!!!!
- WBWall of BooksNov 13, 20251.0I've stayed at 20+ Hilton properties (was Diamond), and, in my opinion, this is HANDS DOWN THE SINGLE WORST HILTON I've encountered. Overly expensive rooms, a sub-par "restaurant" (note the quotes there), young, unattended children screaming and running down the halls at 11:00pm, thin walls, apathetic employees who just shrug when you inform them of all the issues, "Security" who does nothing despite calls/reports from multiple rooms on the same floor, and... so much more! If you want to see the very worst of the Hilton group portfolio, STAY. HERE. Hilton will never see another dime from my family.
- BEBill EttingerNov 1, 20255.0Comfortable bed, clean and spacious room and the bar and grill in the lobby had great food and drinks reasonably priced. Highly recommend
- ALAA LoCocoOct 31, 20254.0Solid 4 stars despite some hall clutter the whole visit. Stayed 10/30 overnight & left early 10/31. Lady working Friday evening around 11pm at front desk was snippy with my wife when she asked a simple consession area question. Coffee in a.m. was very good. Id stay again, work on attitudes and common area housekeeping though.
- MCMichael CrewsOct 29, 20255.0Well,,,when you travel for work, you get pretty good at checking into a hotel. And I understand that things happen!!! And when there is an issue like “we don’t have your payment method and need a credit card” when I know that my company has sent a BEO to the sales department when the reservation was made. So the room is paid for but you need a credit card on file for incidentals. I understand. And when me and my team walked into this Hilton hotel, Tim greeted us with a warm and welcoming smile. He did not have a payment method for our rooms and conference room to work in tomorrow. And guess what he did??? He fixed the problem very quickly and got us checked in. He did not do what I often see and blame me for not “paying” for our stay. It was so refreshing to have someone who is amazing at customer service just roll right through an issue, all the while smiling and being very polite and thanking me for staying at this hotel. I wish every hotel employed workers like Tim. Thank you so much for doing your job so well. I have the ability to let the owner of our company know where we should stay and where we should avoid staying. We will be booking at this hotel and every available Hilton hotel as much as possible in the future because of Tim and his work ethic and passion for making our stay the very best he possibly could. And the hotel room is clean, spacious and very comfortable. Highly recommend!!!!
Frequently Asked Questions About Hilton Garden Inn Rockford
What type of accommodations does Hilton Garden Inn Rockford offer?
Hilton Garden Inn Rockford is a 3-star hotel featuring 135 rooms with amenities including free Wi-Fi, a fitness center, indoor pool, and pet-friendly rooms.
Is Hilton Garden Inn Rockford accessible for guests with mobility issues?
Yes, the hotel is mobility accessible and offers accessible parking and an accessible elevator for guest convenience.
Does Hilton Garden Inn Rockford provide pet accommodations?
Yes, both dogs and cats are welcome at Hilton Garden Inn Rockford, making it a pet-friendly hotel.
What dining options are available at Hilton Garden Inn Rockford?
The hotel features The Garden Grille & Bar serving freshly prepared breakfast and dinner. Additionally, The Pavilion Pantry offers packaged items for in-room preparation.
Are there eco-friendly initiatives in place at Hilton Garden Inn Rockford?
Yes, the hotel holds ISO14001 and ISO50001 certifications, uses commercial grade disinfectants, recycles waste, and uses compostable containers and cutlery along with a food waste reduction program.
What are the check-in and check-out times at Hilton Garden Inn Rockford?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Is parking available at Hilton Garden Inn Rockford?
Yes, the hotel offers free self-parking for guests.
How can guests get to Hilton Garden Inn Rockford using public transportation?
Guests can use nearby Van Galder / Coach USA Bus Station and Van Galder Terminal, both bus stations providing routes in the Rockford area, which are close to the hotel.
What nearby attractions can guests visit while staying at Hilton Garden Inn Rockford?
Guests can explore Magic Waters, Sportscore, and BMO Harris Bank Center, all local attractions near the hotel.
Are there other hotels nearby Hilton Garden Inn Rockford?
Yes, nearby hotels include Fairfield Inn & Suites by Marriott Rockford, Candlewood Suites Rockford, Courtyard by Marriott Rockford, and Radisson Hotel & Conference Center Rockford.