Business Details
About
HotelHilton
The Hilton Chicago/Oak Brook Suites is the premier hotel for service, style and comfort. Find us at the center of the beautiful Oak Brook area commercial district with nearby entertainment, popular shopping venues, dining, and prestigious communities. We’re located 18 miles from Chicago, 14 miles from O'Hare, and 16 miles from Midway Airport.
Entertainment/Culture:
The adjacent Drury Lane Theatre and Events features Broadway-quality theater productions in an elegant 960-seat theatre as well as 35,000 square feet of flexible function space including a 19,000 square-foot ballroom.
Shopping:
We’re less than two miles from Oakbrook Center, a prestigious outdoor shopping destination featuring over 160 upscale shops and restaurants. Yorktown Center is a 10-minute drive.
Recreation/Family entertainment:
Local attractions including Brookfield Zoo, Morton Arboretum, Lizzadro Museum of Lapidary Art and Graue Mill and Museum are all within 10 miles. The Gardens of Cantigny Park can be reached within 30 minutes by car.
Fine Dining:
Discover a number of upscale restaurants in the area including Gibsons Bar and Steak House, Ditka's and Michael Jordan's Steakhouse which can all be reached within a five-minute drive.
Sports:
Oak Brook Polo Grounds, FMC in Westmont, Seven Bridges, Willowbrook and Addison Ice Arenas, and Stardust Bowl are all nearby. The Allstate Arena, home to Chicago Wolves is 17 miles away, United Center, home to the Chicago Bulls and Chicago Blackhawks is within 15 miles, US Cellular Field, home of Chicago White Sox, is within 20 miles and Wrigley Field, home Chicago Cubs, is 23 miles away from the hotel.
Location
Hilton Chicago/Oak Brook Suites
10 Drury Lane, Oakbrook Terrace, IL
60181, United States
Hours
Reviews
4.4
3,509 reviews
5 stars
2,278
4 stars
751
3 stars
237
2 stars
94
1 star
149
What are people saying?
AI-generated from recent customer reviews
Staff Service
Florinda and other staff members received high praise for their attentive and friendly service, particularly during breakfast.
Room Condition
Many reviews noted that the rooms are outdated and in need of renovation, with issues such as cleanliness and maintenance being highlighted.
Breakfast Quality
The breakfast service was generally well-received, though some guests felt the quality did not justify the price.
Overall Experience
While some guests enjoyed their stay and appreciated the service, others expressed significant dissatisfaction with the hotel's condition and management.
- AOAnnie Omer6 days ago1.0Pathetic room service! We stayed 5 nights. Despite constantly complaining to the manager our bedsheets were not changed even once. Our bathroom was not cleaned once! Just emptied the trash cans and they kept adding toilet rolls only. Room was not vacuumed even once. I am sharing pictures of when we came back to our room after apparently the housekeeper had cleaned it. I was shocked!! There is no room service!!! You have to bring food to your room yourself, and restaurants have very limited hours! Only plus point is size of the room and location of the hotel!
- WMWilliam MorrisJan 3, 20261.0Don't go here if you want to swim in a warm pool area. Place was a igloo sheet hole. Never cleaned, hair everywhere, disgusting. They have space heaters in the pool area so they know it's a issue. Cops came overnight at least once. Trash heating systems hanging out of the walls. Never again.
- LMLavinia MansfieldDec 28, 20252.0The let out bed in the room was horrible. The mattress was extremely hard and left my daughter with body aches. The blankets for the let out bed were hard and stiff. I asked for soft blankets and they couldn’t provide me with one. Other than that the room was clean but needs updating.
- SHSulman HasanDec 27, 20253.0Hotel is outdated. When arriving, we met with Tracy and she made it feel so welcoming as if you were coming home. The rest of the staff are not helpful. Asked for a couple extra things and would receive a stern no without any further solution. They purposely keep stock low so you’re forced to buy from their market shop. The place felt cheap, not typical Hilton standards.
- LJLetitia JordanDec 20, 20252.0Since my original review was cut short, I’m creating an update. Rooms are old decor needs to be updated, but clean. Heat blows lightly warm won’t go past 73 degrees, it would change temps at night automatically, wake up cold. Sales team very disorganized many were charged parking fees when it should have been free. Sales quoted incorrect rates which caused me to eat unnecessary costs. I waited 20 minutes for two pancakes during breakfast. Banquet hosts didn’t let us enjoy food asking to take plates too early when guests were not done. She was thoughtful for the complementary vegan plate. The owner actually got on the phone to tell us they didn’t have carry out containers when we received them the previous day. Key card system needs to be updated must try numerous times to get key to work or many grabbed new keys. There are nicer places in Oakbrook. Don’t think we’ll be back to this hotel.
Frequently Asked Questions About Hilton Chicago/Oak Brook Suites
What are the check-in and check-out times at Hilton Chicago/Oak Brook Suites?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM at Hilton Chicago/Oak Brook Suites.
Does Hilton Chicago/Oak Brook Suites offer free Wi-Fi?
Yes, Hilton Chicago/Oak Brook Suites offers free Wi-Fi in public areas along with public internet terminals.
Are pets allowed at the hotel?
Yes, Hilton Chicago/Oak Brook Suites is a pet-friendly hotel welcoming both cats and dogs.
What accessibility features are available at Hilton Chicago/Oak Brook Suites?
The hotel includes accessible parking, accessible elevators, and is mobility accessible to accommodate guests with disabilities.
Does Hilton Chicago/Oak Brook Suites provide any fitness or wellness facilities?
Yes, the hotel has a free fitness center, an indoor pool, a hot tub, and a sauna for guest use.
Are there dining options available at the hotel?
Hilton Chicago/Oak Brook Suites has two restaurants, including room service, plus a bar on site offering a variety of food and beverage options.
What nearby entertainment options can guests enjoy around the Hilton Chicago/Oak Brook Suites?
Guests can visit Drury Lane Theatre, which offers Broadway-quality productions in a 960-seat venue, located adjacent to the hotel.
Where can guests go shopping near Hilton Chicago/Oak Brook Suites?
Oakbrook Center, an upscale outdoor shopping destination with over 160 shops and restaurants, is less than two miles away, and Yorktown Center is a 10-minute drive from the hotel.
What family-friendly attractions are located near Hilton Chicago/Oak Brook Suites?
Nearby family-friendly attractions include Brookfield Zoo, Morton Arboretum, Lizzadro Museum of Lapidary Art, and Graue Mill and Museum, all within 10 miles of the hotel.
How can guests use local shuttle services around Hilton Chicago/Oak Brook Suites?
The hotel offers a local shuttle service, which can help guests conveniently reach nearby entertainment, shopping, and dining venues in the Oak Brook area.