Business Details
About
Hotel
Three miles south of Chicago, Illinois' Midway Airport, the Hilton Oak Lawn Hotel and Conference Center offers complimentary scheduled Midway Airport shuttle service. Conveniently located just 15 miles from downtown Chicago, Illinois and its many attractions, the hotel offers easy access to the Metro Chicago, Illinois area via the nearby CTA Orange Line, Illinois Tri-State Tollway I-294, I-55, and I-57.
Upon entering the hotel's elegant, newly renovated and spacious lobby, guests will experience a memorable stay. The hotel offers the Chicago, Illinois area's largest guest rooms and deluxe suites. Amenities found at the hotel include the luxurious Hilton Serenity Collection, refrigerators, dual-line phones with data ports and voicemail, on-demand movies, music, games as well as complimentary WiFi and executive level accommodations. A convenient lobby-level guest business center is complimentary to overnight hotel guests.
Tucked inside the hotel lies the award-winning restaurant and bar, South Side Social-Neighborhood Kitchen and Tap, recognized for "Best Service" and "Best Restaurant" in the Chicago Southland area of Illinois. Southside Social offers something for everyone in a casually elegant setting perfect for relaxing.
Location
Hilton Chicago/Oak Lawn
9333 South Cicero Avenue, Oak Lawn, IL
60453-2517, United States
Hours
Reviews
4.0
2,920 reviews
5 stars
1,424
4 stars
771
3 stars
313
2 stars
142
1 star
270
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and accommodating, with specific mentions of individuals like Jocelyn and James.
Cleanliness Issues
Several reviews highlighted problems with cleanliness, including dust, mold, and unclean bathrooms, leading to discomfort for guests.
Hidden Fees
Guests frequently complained about unexpected charges such as parking fees, service fees for breakfast, and deposits that were not disclosed during booking.
Room Quality
While some guests found the rooms comfortable, others reported issues like outdated decor, maintenance problems, and cleanliness concerns.
Shuttle Service
The shuttle service received mixed reviews, with some praising punctuality and friendliness, while others found it disorganized and unreliable.
- KKkeylah KarimNov 16, 20254.0The rooms are nice and spacious. About 15 mins from downtown. I was able to park my cab up in the parking lot there was a lot of space.
- KSKatera SNov 9, 20251.0Rooms was clean smelled nice but I left my purse in room came back and it was gone so either they gave key to someone else or staff took it so for that reason it’s one star never have I had items stolen from my hotel room before so I’m very upset I’ve booked here before with no problems I’ll have to reconsider coming here in the future staff was no help at all and basically gave me the run around and when I got home I looked at my receipt I see it has someone else name in it and the additional guest has the same last name as me the receipt has the room number I was in so I’m assuming they gave me the same room and key as the person. In the receipt
- AGAntwyon GordonNov 9, 20254.0There is now a hidden parking fee that they dont tell you. If you dont ask, they not going to disclose it up front. Hotel updates and renovation looks good from last time I stayed. But customer service is not the best.
- JDJerria DNov 6, 20255.0selected this hotel because it was close to the banquet hall of where we were having our wedding, the staff here is amazing, they were already helpful but once staff know the reason for our stay everyone went above and beyond service. the restaurant provided excellent service, manager liz was very attentive and ensure my guest were well served and taken care of. i would recommend this hotel for any occasion because you will receive excellent service.
- RJRamona JamesOct 30, 20255.0The rooms we had were clean, roomie, and nice. The hallway on our floor had a bad odor. We called maintenance and they remedied the issue right away. All of the employees we encountered were very nice and helpful. Our organization had our first event that required us to use different meeting rooms and a banquet room. All of the rooms were clean and ready for our meetings and meal. The pool and the gym were also clean and inviting. Our sales person, Adriana was helpful and communicative. Our out of town guests enjoyed their stay and were appreciative of the service they received.
Frequently Asked Questions About Hilton Chicago/Oak Lawn
What accessibility features does Hilton Chicago/Oak Lawn offer?
The hotel offers accessible parking and accessible elevators to accommodate guests with mobility needs.
Is there free Wi-Fi available at Hilton Chicago/Oak Lawn?
Yes, complimentary Wi-Fi is available in public areas, including public internet terminals.
Does Hilton Chicago/Oak Lawn provide airport shuttle service?
Yes, there is a free scheduled shuttle service to and from Midway Airport.
What dining options are available at Hilton Chicago/Oak Lawn?
The hotel features four restaurants, including the award-winning South Side Social with American cuisine and a cocktail bar.
Are there fitness facilities at the hotel?
Yes, the hotel offers a free fitness center for guests.
What are the check-in and check-out times at Hilton Chicago/Oak Lawn?
Check-in time is 3:00 PM and check-out time is 12:00 PM.
Is parking available at Hilton Chicago/Oak Lawn?
Yes, self-parking is available for free at the hotel.
Can guests access indoor swimming pools at the hotel?
Yes, Hilton Chicago/Oak Lawn features two indoor pools for guest use.
What nearby dining options are there around Hilton Chicago/Oak Lawn?
Nearby, guests can visit Whitney's 95th Street Bar & Grill for a casual bar experience or enjoy coffee and donuts at Dunkin' Donuts.
How can I get to Hilton Chicago/Oak Lawn using public transit?
The hotel is conveniently accessible via the nearby CTA Orange Line, which connects to downtown Chicago and surrounding areas.