Hilton Chicago/Northbrook

Reviews

• JJ

  Jeff Janulis

  2 days ago
  2.0
  Loud room next to the elevator Yelling in the hallway by the maid staff on Sunday morning 9 a.m. They entered the room twice before check out.. All In all...disappointed
• RR

  Rachel

  Jan 1, 2026
  5.0
  We rented a few rooms to celebrate New Year’s Eve with the family. We really enjoyed this hotel. They have a pool and hot tub downstairs. We got the jacuzzi tub room which was nice. With very welcoming and helpful staff especially from Melina. Reyna and Ivanna was also great. Jessy was able to Help my mother with check in process and helped her out.
• RK

  Randy K

  Dec 31, 2025
  5.0
  I checked in at the front desk and was promptly helped by the staff. The two ladies, Melina and Toni, were very nice and helped accommodate our group. They were funny yet professional. Great job! Thank you.
• AR

  Amber Rubio

  Dec 31, 2025
  1.0
  We stayed here for a mini-break honeymoon due to its proximity to Mitsuwa. The staff are really fantastic and kind. The pool was disgusting and filthy and the hot tub was broken and spewing water all over. The room we had didn't have any hot water for half an hour, we literally had to leave it running until it got hot 30 mins. later. The shower also only had one sliding glass door that opens and that door is directly in front of the toilet. This meant you had to carefully squeeze past the toilet to get into the shower, which was dangerous and terrible. The breakfast was decent, though primarily because we got it for free due to very kind and sweet staff.
• JR

  Jessica Rybandt

  Dec 17, 2025
  1.0
  !!DO NOT RISK IT!! NOT SAFE! DO NOT STAY AT THE HOTEL!! I stayed one night at the hotel after a company holiday party that was held in their banquet hall. Because our company had a party there, I received a great rate and thought it would be a good idea to stay so that I didn’t drink and drive, and spend some time with my boyfriend and relax. Overnight, probably between 1-5 AM my catalytic converter was cut out of my vehicle. First red flag— they had signs on all the parking spots saying they are NOT responsible for lost or stolen items, so I specifically parked RIGHT in front of the main lobby doors. And it still did me no good, despite cameras and all, they didn’t catch them. Do NOT be fooled by the fact that the address is in Northbrook, IL. Just because other areas are wealthy, this specific area is NOT safe. The police told me that they have a group of people doing this often in the area that they cannot catch them. Between fake license plates, and the last two times they tried arresting them, the criminals were shooting at them and trying to run them over, they can’t stop them. So if the police aren’t stopping them, who will? My $99 hotel night turned into a $1500 hotel night. Do not risk staying at this hotel. On top of the financial stress, I am dealing with the emotional and mental stress of trying to get an auto shop to fix all the damage they did. Single parent of two kids, and this is NOT what I needed. The hotel is WELL AWARE that this happens, the front desk lady even knew that “in the past they could check the cameras across the street” and I wish I had read other reviews that stated it had happened to them. They should be held accountable for not having a safe environment for their guests and not increase security at night. Not only that, but parking is NOT free — so whomever wrote that in the review was mistaken. They charge each car per night. This hotel should be shut down. So please listen, do yourself a favor, and do not stay here.

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