Business Details
About
HotelExtended Stay HotelHome2 Suites
Our suites hotel is just off I-55, minutes from the Bloomington/Normal area. We’re within 10 minutes of Illinois State University, Illinois Wesleyan University, State Farm, Rivian Automotive, and Heartland Community College. Champion Fields is just three miles away. Each suite features a kitchen, and we have a heated indoor pool and free WiFi.
Location
Home2 Suites by Hilton Bloomington Normal
1781 Bradford Lane, Normal, IL
61761, United States
Hours
Reviews
4.4
227 reviews
5 stars
163
4 stars
30
3 stars
10
2 stars
12
1 star
12
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many reviews praised the staff for being friendly, welcoming, and accommodating, with specific mentions of individuals like John and Carin providing exceptional service.
Cleanliness Issues
Several customers reported cleanliness problems, including dirty rooms and bathrooms, with some experiencing bed bugs, which significantly impacted their stay.
Breakfast Quality
The breakfast received mixed reviews; while some guests enjoyed it, others found it lacking in variety and quality, particularly during busy times.
Room Conditions
Guests appreciated the spaciousness and modern amenities of the rooms, but some noted issues with maintenance and cleanliness, leading to dissatisfaction.
Customer Service Concerns
There were complaints about poor customer service experiences, particularly regarding management's handling of issues and responsiveness to guest concerns.
- PHPaola Herrera3 days ago5.0Sarah’s is soo friendly and professional . The rooms are spacious and clean.
- LLLen Laulainen6 days ago5.0First time at a Home2. Amazing. I will look for these in each town i travel to. Full refrigerator, sitting area with TV that can be curtained off from sleeping area. Counter space to place cloths and laptops. Work space. Just wonderful
- MMMichelle McConnellDec 21, 20255.0Manager John has a wonderful hotel and team. Exceptional rooms w superior cleanliness. Spacious and well appointed. Staff - Sarah and John made us all feel so welcome and appreciated. Breakfast is prob the best hotel breakfast in town!! Def recommend this hotel and will return !!! Thank you for making our weekend visit very special. .
- DPDarrius PittsDec 12, 20251.0Do not stay here. The room I stayed in was infested with bed bugs. I am so upset that this happened to me. I hate bugs with a passion and to know that I was laying in bugs is horrifying.
- JBJerry BaadeDec 9, 20253.0Staff was friendly and the room was nice and clean but for the money you pay you would think they would use toilet paper that you could not see through.
Frequently Asked Questions About Home2 Suites by Hilton Bloomington Normal
What types of parking and accessibility features are available at Home2 Suites by Hilton Bloomington Normal?
The hotel offers free parking with accessible parking spaces, an accessible elevator, and an accessible pool to accommodate all guests.
Is breakfast included in the stay at this hotel?
Yes, complimentary breakfast is available for all guests during their stay.
Does the hotel have any fitness or wellness facilities?
Yes, there is a free fitness center and a heated indoor pool available for guest use.
Are pets allowed at Home2 Suites by Hilton Bloomington Normal?
Yes, pets such as cats and dogs are welcome at the hotel.
What are the check-in and check-out times for the hotel?
Check-in time is at 3:00 PM and check-out is at 11:00 AM.
Is there 24-hour front desk service available?
Yes, the hotel provides front desk service 24 hours a day for guest convenience.
Does the hotel offer digital or contactless check-in or check-out options?
Yes, contactless check-in and check-out are available, including digital guest room keys.
What payment methods are accepted at Home2 Suites by Hilton Bloomington Normal?
The hotel accepts major credit cards including American Express, Diners Club, Discover, Mastercard, Visa, as well as cash payments.
What nearby medical facilities are close to the hotel in case of emergencies or health needs?
Nearby medical facilities include OSF PromptCare - Bradford Lane urgent care clinic, OSF Medical Group - Ear, Nose & Throat, Tom J Kenney MD, Kimberly S Nord FNP, and Boyle Dental among others.
What entertainment or recreational attractions are near the hotel for guests to visit?
Guests can enjoy visiting the Sky Zone Trampoline Park, which offers fun and active entertainment close to the hotel.
Are there convenient automotive services near the hotel for vehicle maintenance?
Yes, nearby automotive services include Rivian Waypoints gas station, Discount Tire, Jiffy Lube for oil changes, and Rush Truck Center for parts and repairs.