Business Details
About
HotelHampton Inn
Welcome to the Hampton Inn & Suites Chicago Southland-Matteson, located off I-57 and just 25 miles from Chicago. Ideal destination for business and leisure travelers alike. Be our guest and enjoy complimentary hot breakfast buffet and free WiFi. Restaurants, shopping, major businesses and universities are all in close proximity.
Location
Hampton Inn & Suites Chicago Southland-Matteson
20920 Matteson Avenue, Matteson, IL
60443, United States
Hours
Reviews
3.9
721 reviews
5 stars
350
4 stars
181
3 stars
66
2 stars
38
1 star
86
What are people saying?
AI-generated from recent customer reviews
Staff Performance
While many guests praised the friendliness and helpfulness of the staff, there were significant complaints about rudeness and unprofessional behavior from certain employees, particularly at the front desk.
Cleanliness
Most reviews highlighted the cleanliness of the rooms and hotel facilities, although some guests reported issues with cleanliness, including hair in bathrooms and pest problems.
Breakfast Quality
The breakfast received mixed reviews; while some guests enjoyed the variety and quality, others found it lacking or unappetizing.
Customer Service Issues
Several guests reported poor customer service experiences, including issues with check-in, handling of complaints, and unhelpful responses from management.
Room Conditions
Guests appreciated the comfort and modernity of the rooms, but there were complaints about maintenance issues such as broken AC units and inconsistent hot water.
- BSBen Shakman3 days ago1.0Absolutely NOT the place to stay in the area. Staff is rude beyond belief, customer service non-existent and the place is looking like it needs to be remodeled for real, not just fixtures. Door to my room had a gap of greater than 1" at the bottom ensuring all noise in the hall reached my ears. Also, no need for a nightlight as there's also a large gap where the curtains are too short. Check out the picture. How does that meet the cleanliness pledge? I called and discussed all of this with the corporate customer care folks and they PROMISED a call from the GM of the property to review my concerns. As is consistent with other reviewers experience, no call has been received.
- MWMarquon WrightJan 2, 20265.0G was very helpful, excellent service, polite, had no problem answering any questions I had or helping me find things.
- AIAndrew IvyDec 28, 20255.0Hello. Staying here from Maryland 23Dec-3Jan 2026. Everything is great. Had one incident with noise after hours and directed to hotel personnel who called in complaint. Noise continued well past 12AM nonetheless. Not the hotels fault. They did what they could and some people are just not respectful of the rules. Didn't want hotel staff to get in conflict nor me….Again, all good and whoever reads this remember to be courteous to all. Have a Happy New Year! USMC Retired.
- CLCarmen LewisDec 22, 20255.0Clean and quiet. Breakfast was really good
- JLjavon lucasDec 10, 20255.0We stayed here for our Thanksgiving trip to Chicago. First, customer service, outstanding! Second, the breakfast came in handy as well as the 24 hour tea and coffee stand. The room was nice, beds were comfortable in the hotel altogether was very clean and well kept. The last thing I would love to mention, is Our room, cleaning staff and The front desk, especially Nadia! She checked us in, but the most important part is my son left his headphones when we checked out. Once we got to the airport, we realized that so I called back to the hotel to let them know. They found the headphones, and mailed them directly to us. It is so comforting to know that there are still honest people in this world, and I pray God blesses them extra special this holiday season.
Frequently Asked Questions About Hampton Inn & Suites Chicago Southland-Matteson
What are the check-in and check-out times at Hampton Inn & Suites Chicago Southland-Matteson?
Check-in time is 4:00 PM and check-out time is 11:00 AM.
Does the hotel offer free breakfast?
Yes, the hotel provides a complimentary hot breakfast buffet to all guests.
Is the Hampton Inn & Suites Chicago Southland-Matteson pet-friendly?
Yes, both cats and dogs are welcome at the hotel.
Does the hotel provide free Wi-Fi?
Yes, free Wi-Fi is available throughout the hotel, including public areas.
Is parking available at the hotel?
Yes, self-parking is available free of charge for guests.
Are the hotel facilities accessible for guests with mobility needs?
Yes, the hotel offers accessible parking and an accessible elevator for guests with mobility requirements.
What fitness amenities are available at Hampton Inn & Suites Chicago Southland-Matteson?
Guests can enjoy a free fitness center equipped with elliptical machines, free weights, treadmills, and weight machines.
Are there dining options near the hotel?
Yes, nearby dining options include Cracker Barrel Old Country Store, Olive Garden, Chick-fil-A, Panera Bread, J N Michael's Restaurant, Long John Silver's, and A and W Restaurant.
What local shopping options are near Hampton Inn & Suites Chicago Southland-Matteson?
Nearby shopping destinations include Ross Dress for Less, Burlington, Dollar Tree, Sprint Store, Sports Authority Sporting Goods, GNC Live Well, Sun Jewelers, and PetSmart.
Are there any nearby churches or religious organizations near the hotel?
Yes, visitors can find Jars of Clay Church, Inc. and Victory Apostolic Church close to the hotel, which may be convenient for guests interested in local religious services.