Embassy Suites by Hilton Chicago Lombard Oak Brook

Reviews

• RR

  R R

  1 day ago
  2.0
  The positive is the food. Just no help or resolution for any issues. ..everything else is sketch. The evening reception was animal crackers, chips, and fruit...we all know fruit in the winter is not going to be ok...the pineapples were good though...watermelon and honey dew were white and mushy. The rooms are outdated and just didnt look clean. Fridge doesnt fit in the cubny hole..cant open door...Holes in walls all over room like ..Gym is cool but the equipment either didnt work or was loud....TV remote didnt work. Temperature of rooms sucked...your either really hot or really cold. Beds are soft and uncomfortable. It was in the same condition it was 10+ yrs ago..but like worse..i thought it would be better... To charge a parking fee here is diabolical. Embassy Suites use to be a place to stay. This location needs help. Nobody responds in the hilton app for help or chat. Not worth $150/night
• QH

  Quianna Hill

  Dec 29, 2025
  1.0
  I stayed at the Embassy Suites in Oak Brook/Lombard from December 25th- December 28, 2025 and experienced a serious issue that needs attention. During the night, I woke up with multiple bites that appear to be from bed bugs. Afterward, my left arm became swollen and I developed knots on the back of my head, which was painful and alarming. This completely impacted my stay and my peace of mind. A hotel should provide a safe and clean environment, and this fell far short of that expectation. I am very disappointed that this happened and concerned for other guests who may stay in the same room if the problem is not addressed promptly. I am sharing this review so management will take this situation seriously and ensure proper treatment of the rooms, as well as so other travelers are aware of my experience.
• AJ

  Altovise Johnson

  Dec 28, 2025
  1.0
  Someone threw up in room by the wash sink i could smell it after turning the water on. Im assuming they threw up in sink. I couldn't figure out if it was in the carpet or sink drain. Hot tub was my purpose of the trip and breakfast as well as happy hour. The hot tub was dirty. Kids in hot tub launching towels. Water luke warm. I was itching and had just taken a bath! The happy hour only one tray of veggies qaa brought out and there was a massive family reunion going on as well as multiple other parties. There was not enough food out for the amountvof people that obtained rsvp. Also breakfast was okay. No bacon. No French toast soupy oatmeal. However omletes where perfect. Orange juice and other juices where watery.
• DH

  Danielle Hoffmeier

  Dec 26, 2025
  4.0
  The rooms are pretty clean. Can't watch Netflix on the outdated televisions. The shower had one door missing, so the floor flooded. Made a request on reservation to be near exit or elevator and as a diamond member, they still put me in a room furthest possible from an exit. The male bartender I've had both times is a real pleasure. He is very personable to everyone. He is always the highlight of the stay. It's worth the stay and I'd stay again.
• JB

  Juanetta Banks

  Dec 7, 2025
  1.0
  Well, let’s start I checked in on Friday was in Chicago for business. My checkout date was Sunday. I checked in on Friday evening with my brother who is disabled. My room was on the 10th floor. They said that’s all they had which was fine. Got to the room that evening when it’s time to go to bed we realize the heat wasn’t working properly so I called them for blankets got blankets woke up the next morning to shower to find out that the tube was stopped up. I was just over it at that point so I had to leave to take care of my business to come back to the room. The car doesn’t work for the door to get in. Went downstairs not one time not two times but three times to let them know that it wasn’t working they repeat it came back and still wasn’t working and went back again. It still wasn’t work went back again at this time. She was like what would you like me to do? Can you change my room? I could change your room and give you a $25 gift card. I told her the 25 wasn’t gonna help me because y’all just put a hold of $740 on my card for three Nights. So long story short, go to the second room it was decent heat work well went to go wash my hands and noticed that the the stopper for the sink wouldn’t go up or down. I called and told him about it and was told OK. I’m gonna send an engineer up. I sat there for 30 minutes. No engineer call back and she’s like always. It stopped up. No I never told you what stopped up. I told you it’s gonna be stopped up if I go in and wash my hands or brush my teeth because the stopper is stuck down in the sink. They finally sent somebody up. He came and did what he had to do less than 20 seconds and it was fixed fine not a problem. I went to use the laundry facility To wash a handful of clothes and it was 3.25 I come back an hour later put the clothes in the dryer another $3.25 went back another hour later the clothes were still wet switched it to another dryer Another $3.25. They finally got dry. Sitting in my room, trying to relax I hear all this commotion going on on the 10th floor. I actually thought it was a damn bomb in the building. We had kids running around upstairs on the 10th floor like they’re playing tag or it and it’s 10:30 PM so I get up and I go downstairs to the front desk to Voice. My concerns she immediately called security and the noise is like instantly stopped that was a good thing went to check out. They charged me for parking that I did not have a car. She reimbursing my money for that. I have had the worst three nights of my life the past three nights for being at your establishment. I would like a call back as soon as possible I would like some type of compensation as soon as possible. I have stayed at the mini hotels. This is probably one of the worst that I’ve ever stayed in. I would expect this at a two star hotel and not a 45 star hotel.

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