Business Details
About
HotelHilton
The Hilton Garden Inn Hoffman Estates hotel offers warm, inviting hospitality. The Hilton Garden Inn Hoffman Estates hotel is conveniently located in the northwestern suburbs of Chicago, Illinois, just off I-90 at the Barrington Road North exit. We are just minutes from Chicago O'Hare International Airport, Now Arena, Medieval Times, Woodfield Mall, and The Arboretum of South Barrington.
The Hilton Garden Inn Hoffman Estates hotel in Illinois is easily accessible to the Schaumburg/Chicago suburbs.
The Hilton Garden Inn Hoffman Estates hotel features include the Garden Grille & Bar, evening room service, 24-hour Pavilion Pantry, self-parking, complimentary wireless high-speed Internet service, indoor heated pool, complimentary fitness center, and 2,000 square feet of meeting space.
The Hilton Garden Inn Hoffman Estates hotel's 184 guest rooms feature an oversized work desk and ergonomic chair, wireless high-speed Internet service, two dual-line phones with voicemail, speakerphone, refrigerator, microwave, coffeemaker, iron, ironing board, and hair dryer.
The Hilton Garden Inn Hoffman Estates hotel is located in the city of Hoffman Estates, Illinois and is 16 miles west of Chicago O'Hare International Airport, 30 miles from downtown Chicago, Illinois and 6 miles from the Woodfield Mall.
Come enjoy Illinois hospitality and exceptional service at the Hilton Garden Inn Hoffman Estates hotel.
Location
Hilton Garden Inn Hoffman Estates
2425 Barrington Road, Hoffman Estates, IL
60195, United States
Hours
Reviews
4.2
1,061 reviews
5 stars
563
4 stars
306
3 stars
101
2 stars
37
1 star
54
What are people saying?
AI-generated from recent customer reviews
Staff Service
Many customers praised the friendly and helpful staff, highlighting individuals like Randy, Alyssa, and Priscilla for their exceptional service.
Cleanliness
Overall, guests noted that the hotel and rooms were clean, although some mentioned issues with specific areas needing attention.
Room Conditions
Several reviews indicated that rooms felt outdated or had maintenance issues, such as strange odors, broken amenities, or cleanliness concerns.
Breakfast Experience
Feedback on breakfast was mixed; some enjoyed it while others found it overpriced and lacking in variety.
Customer Service Issues
There were multiple complaints regarding poor customer service experiences, including long wait times, billing issues, and unresponsive staff.
- KMKeith McHughJan 3, 20265.0This was an excellent stay at an excellent property. I needed a comfortable overnight before an early flight out of O'Hare and this was perfect. Friendly staff, very comfortable room, no extra parking charge and just 20 minutes to O'Hare.
- VSVictoria SuomJan 2, 20265.0Rob at the front desk was wonderful, and every staff member we encountered was friendly and welcoming. We had a fantastic stay! The lobby was cute and inviting, the beds were very comfortable, and the kids really enjoyed the pool!
- ASAlyssa SantiagoJan 2, 20265.0We had a great stay and truly enjoyed our experience. The hotel was clean, comfortable, and nice and quiet, which made it very relaxing. The pool was clean and well-maintained, and our kids absolutely loved it. The staff really made the difference — Rob and Alyssa were especially kind, helpful, and professional, always making sure we had everything we needed. Their friendliness made our stay even more enjoyable. We would definitely stay here again and highly recommend it.
- CEChriss EonDec 21, 20254.0Rob was very friendly, warm, and helpful. He did his best to refer food . Provided a menu . He made check in smooth and easy. Ivan and Juan were very nice and quick. I ordered the hummus platter . The veggies were clean and fresh (I wondered HOW in the middle of the snow , I’m from Florida lol) , I saw in the kitchen it was clean. Juan worked quickly . Ivan paid attention to everyone who came to the counter. After checking out I saw 2 charges attempted (I kept my cards locked so it didn’t approve) for $6 that I was really confused about given that I used my own groceries and water my job supplied from our work office. Alyssa answered the phone and reassured me that the deposit was released and that the $6 payment was not charge and that she would correct house keeping on notating that I used their water. Alyssa was very pleasant and nice. I enjoyed my stay . The rooms were decent and clean. I loved how clean the bathrooms were and how HOT the water was. I did at one point wish that the thermostat would get a little hotter . But that could have just been my Floridian blood not finding anything hot enough. Ultimately I slept like a baby and was very warm. Thank you for the hospitality !!
- KPK PatesDec 6, 20255.0My event and stay was wonderful. My family and friends cannot stop raving about the kindness and attentiveness of the staff. Everyone we encountered was friendly and courteous of any request we had. Pricila was a lifesaver and was able to help and suggest places for me to get last-minute items for my event. Alyssa was also a lifesaver. She was courteous and very accommodating with all my requests. Both of these young ladies went above and beyond with their customer service, and I plan on doing more business with this hotel in the future. Keep these two on payroll; they are definitely one of a kind.
Frequently Asked Questions About Hilton Garden Inn Hoffman Estates
What are the check-in and check-out times at Hilton Garden Inn Hoffman Estates?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Does Hilton Garden Inn Hoffman Estates offer free WiFi to guests?
Yes, the hotel provides complimentary wireless high-speed Internet in public areas and a public internet terminal.
Are pets allowed at the Hilton Garden Inn Hoffman Estates?
Yes, both cats and dogs are welcome at this pet-friendly hotel.
Is there a fitness center available at the hotel?
Yes, there is a complimentary fitness center available to guests.
Does the hotel have an indoor pool?
Yes, Hilton Garden Inn Hoffman Estates features one indoor heated pool.
Is parking available for guests at Hilton Garden Inn Hoffman Estates?
Yes, self-parking is available for guests at the hotel.
What dining options are available at the Hilton Garden Inn Hoffman Estates?
The hotel has two onsite restaurants including the Garden Grille & Bar, which offers breakfast and a bar for guests.
Is Hilton Garden Inn Hoffman Estates accessible for guests with mobility needs?
Yes, the hotel is mobility accessible with features like accessible parking and an elevator available.
What nearby dining options can guests visit around Hilton Garden Inn Hoffman Estates?
Guests can visit nearby restaurants such as Gino's East for pizza, Millrose Restaurant for American cuisine, The Lucky Monk brewery, or Lucky Monk which is an American restaurant and bar.
Are there nearby entertainment options for visitors staying at Hilton Garden Inn Hoffman Estates?
Yes, visitors can enjoy nearby entertainment venues like AMC South Barrington 24 and Amc Theatre for movies and performances.
What local services near Hilton Garden Inn Hoffman Estates might be useful for travelers?
Travelers can access services such as Twilight Discount Travel for travel needs, BMO Harris Bank and BMO ATM for banking, and U-Haul Moving & Storage for truck rentals.