Business Details
About
Hotel
Hampton Inn Chicago/Gurnee is located off Interstate 94 in Gurnee, Illinois, across the street from Six Flags Great America theme park.
Location
Hours
Reviews
4.0
885 reviews
5 stars
421
4 stars
241
3 stars
118
2 stars
47
1 star
58
What are people saying?
AI-generated from recent customer reviews
Staff Performance
While some guests praised the staff for being friendly and accommodating, others reported rude behavior and unprofessionalism from front desk employees.
Cleanliness Issues
Numerous reviews highlighted significant cleanliness problems, including dirty rooms, unclean bathrooms, and reports of bed bugs.
Renovation Complaints
Many customers noted ongoing renovations that caused noise and disruption during their stay, leading to dissatisfaction.
Breakfast Quality
The complimentary breakfast received mixed reviews; some guests enjoyed the variety, while others found it mediocre.
Room Condition
Guests frequently described the rooms as outdated and in need of maintenance, with issues like broken appliances and poor air conditioning.
- JKJoe KlueverOct 31, 20255.0I’ve stayed at this location for the past 10 weeks, and it’s been a great experience. The hotel is centrally located, and they have been working to completely renovate the l building. The updated rooms and public spaces look great, and they should be done next month. The staff are what really make this location stand out. Everyone has been incredibly friendly and helpful, even offering to help do my laundry when I couldn’t make it home one weekend! Danyl and Barel and all the other staff I can’t name are great people. The location is well run and breakfast is always stocked by the great morning woman who never stops working!
- YJYellow Jell-OOct 19, 20251.0We had a very disappointing experience staying at the Hampton Inn Chicago/Gurnee. We decided to spend the weekend in Gurnee for a vacation, but our plans were interrupted and essentially ruined. We had checked in and carried our belongings into the room, and decided to explore the rest of what the hotel offered. Upon returning to our room, our key cards would not work, and we were unable to get back inside the room. Our car keys and wallets were inside the room, not allowing us to leave the premises. After TWO HOURS, the employees were finally able to open the door to our original room, and we were able to retrieve our belongings. Luckily, we were able to stay in a room next door, but this inconvenience ruined our dinner plans and what we were hoping to do for the night. We were able to speak with the general manager, but he only offered a lousy 10% off discount. I explained that we deserved a greater compensation, and Mr. Patel, the general manager, informed me he would speak to the corporate headquarters, and call me when there would be an update. It has been three months, and I have not heard a word from anyone. This is unacceptable and we will not be staying at another Hilton-owned hotel anytime soon.
- GMGina McfeetersOct 17, 20254.0A lot of construction going on for remodel. But location was perfect for work needs
- MNMrs NolbertoOct 15, 20255.0My husband and I walked in to book a room and was greeted by the sweetest manager my apologies for not remembering her name. We book a king size room that was very spacious and comfortable I believe it’s newly remodeled. They offered complimentary breakfast and had great options 🧇🍳🥯🍎🍊 I definitely recommend a stay there and will most certainly be staying there the next time I visit.
- LLLolaOct 14, 20251.0Horrible there working on the building front inside and the outside and I wasn’t able to get any sleep ! Horrible do not stay here while they are looking on the building the workers are loud etc …. It was so bad I checked out early
Frequently Asked Questions About Hampton Inn Chicago/Gurnee
What types of payment does Hampton Inn Chicago/Gurnee accept?
The hotel accepts American Express, Cash, Diners Club, Discover, Mastercard, and Visa.
Are pets allowed at Hampton Inn Chicago/Gurnee?
Yes, pets including cats and dogs are welcome at this hotel.
What accessibility features are available at Hampton Inn Chicago/Gurnee?
The hotel offers accessible parking and elevators, and the property is mobility accessible.
Is breakfast included at Hampton Inn Chicago/Gurnee?
Yes, the hotel offers buffet breakfast available for free to guests.
Does the hotel provide free Wi-Fi and fitness facilities?
Yes, free Wi-Fi is available in public areas along with a fitness center that includes equipment like free weights, elliptical machines, and treadmills.
What are the check-in and check-out times at Hampton Inn Chicago/Gurnee?
Check-in time is 3:00 PM and check-out time is 11:00 AM.
Is parking available at the Hampton Inn Chicago/Gurnee?
Yes, free self-parking is available for guests at the hotel.
Are there any dining options nearby Hampton Inn Chicago/Gurnee?
Yes, guests can enjoy nearby dining at places like Golden Corral Buffet & Grill, Gurnee Pizza, Timothy O'Toole's Pub, Toppers Pizza, Oberweis Ice Cream and Dairy Store, Rhapsody Cafe, and Toshi Sushi & Grill.
Which hotels are located near Hampton Inn Chicago/Gurnee?
Nearby hotels include Hampton by Hilton, Super 8 by Wyndham Gurnee, Best Western Gurnee Hotel & Suites, Comfort Suites, Baymont by Wyndham Gurnee, and Grand Hotel & Suites.
What nearby amenities can guests visit for relaxation and wellness?
Guests can visit nearby salons and spas such as Backstage Salon and Spa, Studio One Salon and Spa, endulge day spa & boutique, and Hair 4 CUT for beauty and wellness services.