Business Details
About
HotelHampton Inn
Hampton Inn Chicago/Gurnee is located off Interstate 94 in Gurnee, Illinois, across the street from Six Flags Great America theme park.
Location
Hours
Reviews
4.0
886 reviews
5 stars
421
4 stars
240
3 stars
119
2 stars
48
1 star
58
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the staff for being friendly, helpful, and accommodating, although some reported rude behavior from specific employees.
Cleanliness Issues
Numerous reviews highlighted significant cleanliness problems, including dirty rooms, unclean bathrooms, and reports of bed bugs.
Renovation Disruptions
Guests frequently mentioned ongoing renovations causing noise and inconvenience during their stay.
Location Benefits
The hotel is well-located near attractions like Six Flags, which many guests appreciated.
Outdated Facilities
Several reviews noted that the hotel is old and in need of updates, with many rooms described as outdated or poorly maintained.
- MGMike Garofola5 days ago5.0Rooms have limited storage space. The staff and location are excellent
- KSKia ShinnJan 5, 20262.0Driveway is horrible needs repair. Parking very minimal to be such a big hotel .
- SDSusan DetjenDec 11, 20253.0Love it here. Only downside was the remodeling. The room next to our was very loud
- JKJoe KlueverOct 31, 20255.0I’ve stayed at this location for the past 10 weeks, and it’s been a great experience. The hotel is centrally located, and they have been working to completely renovate the l building. The updated rooms and public spaces look great, and they should be done next month. The staff are what really make this location stand out. Everyone has been incredibly friendly and helpful, even offering to help do my laundry when I couldn’t make it home one weekend! Danyl and Barel and all the other staff I can’t name are great people. The location is well run and breakfast is always stocked by the great morning woman who never stops working!
- YJYellow Jell-OOct 19, 20251.0We had a very disappointing experience staying at the Hampton Inn Chicago/Gurnee. We decided to spend the weekend in Gurnee for a vacation, but our plans were interrupted and essentially ruined. We had checked in and carried our belongings into the room, and decided to explore the rest of what the hotel offered. Upon returning to our room, our key cards would not work, and we were unable to get back inside the room. Our car keys and wallets were inside the room, not allowing us to leave the premises. After TWO HOURS, the employees were finally able to open the door to our original room, and we were able to retrieve our belongings. Luckily, we were able to stay in a room next door, but this inconvenience ruined our dinner plans and what we were hoping to do for the night. We were able to speak with the general manager, but he only offered a lousy 10% off discount. I explained that we deserved a greater compensation, and Mr. Patel, the general manager, informed me he would speak to the corporate headquarters, and call me when there would be an update. It has been three months, and I have not heard a word from anyone. This is unacceptable and we will not be staying at another Hilton-owned hotel anytime soon.
Frequently Asked Questions About Hampton Inn Chicago/Gurnee
What types of payment does Hampton Inn Chicago/Gurnee accept?
The hotel accepts American Express, Cash, Diners Club, Discover, Mastercard, and Visa.
Are pets allowed at Hampton Inn Chicago/Gurnee?
Yes, pets including cats and dogs are welcome at this hotel.
What accessibility features are available at Hampton Inn Chicago/Gurnee?
The hotel offers accessible parking and elevators, and the property is mobility accessible.
Is breakfast included at Hampton Inn Chicago/Gurnee?
Yes, the hotel offers buffet breakfast available for free to guests.
Does the hotel provide free Wi-Fi and fitness facilities?
Yes, free Wi-Fi is available in public areas along with a fitness center that includes equipment like free weights, elliptical machines, and treadmills.
What are the check-in and check-out times at Hampton Inn Chicago/Gurnee?
Check-in time is 3:00 PM and check-out time is 11:00 AM.
Is parking available at the Hampton Inn Chicago/Gurnee?
Yes, free self-parking is available for guests at the hotel.
Are there any dining options nearby Hampton Inn Chicago/Gurnee?
Yes, guests can enjoy nearby dining at places like Golden Corral Buffet & Grill, Gurnee Pizza, Timothy O'Toole's Pub, Toppers Pizza, Oberweis Ice Cream and Dairy Store, Rhapsody Cafe, and Toshi Sushi & Grill.
Which hotels are located near Hampton Inn Chicago/Gurnee?
Nearby hotels include Hampton by Hilton, Super 8 by Wyndham Gurnee, Best Western Gurnee Hotel & Suites, Comfort Suites, Baymont by Wyndham Gurnee, and Grand Hotel & Suites.
What nearby amenities can guests visit for relaxation and wellness?
Guests can visit nearby salons and spas such as Backstage Salon and Spa, Studio One Salon and Spa, endulge day spa & boutique, and Hair 4 CUT for beauty and wellness services.