Business Details
About
HotelHilton
Graduate by Hilton Evanston immerses you in local history and Wildcat traditions with creative interiors and college nostalgia. Just two blocks from Northwestern University, our hotel is the perfect base for exploring Chicago’s North Shore. Enjoy Malin + Goetz bath essentials, bike rentals, pet-friendly rooms, and in-room RightWater in our handcrafted rooms inspired by Wildcat history.
Location
Hours
Reviews
4.1
485 reviews
5 stars
270
4 stars
106
3 stars
42
2 stars
24
1 star
43
What are people saying?
AI-generated from recent customer reviews
Staff Performance
While many guests praised the friendliness and helpfulness of the staff, there were notable complaints about rude service, particularly from bartenders and front desk staff.
Facilities Issues
Numerous reviews highlighted ongoing problems with the elevator, air conditioning, and Wi-Fi, leading to significant guest dissatisfaction.
Room Quality
Guests appreciated the cleanliness and charm of the rooms, but many noted issues with room size, layout, and lack of basic amenities like sufficient electrical outlets.
Location
The hotel is well-located near downtown Evanston and Northwestern University, which guests found convenient for exploring the area.
Customer Service
There were mixed experiences regarding customer service, with some guests reporting excellent service while others faced unhelpful or rude interactions, particularly during check-in and issue resolution.
- MJMark JenningsJan 4, 20261.0Staff was awful. Indifferent, rude, almost hostile at times. No coffee maker in rooms. Could never recommend this place, and most certainly will never go back.
- PSPatrick StackpooleDec 31, 20254.0Very much enjoyed my stay. Friendly front desk. Clean room. Nice shower.
- ALAlissa LDec 21, 20255.0This is my husband's and my favorite hotel to visit! It has the perfect moody and cozy interior, with great vibes, delicious food and drinks! We love coming back here also for the perfect location to downtown Evanston which all the cute coffee shops and breakfast places.
- CTChris TruszDec 10, 20255.0Nice hotel with great customer service. I want to point out two exceptional employees, Aleah (sp?) the housekeeper is very kind, professional and personable. She goes above and beyond her duties and makes us, the guests, feel special. She is quick and thorough at what she does and has a great personality. Thank you Aleah. Javi, the bartender, is very skilled at making hand-crafted cocktails and is very professional. I saw several interactions between him and others, and it's apparent that he knows what his customers want and need. He makes a very good Smoked Old Fashioned. Thank you for that! The rooms are nice, but, the layout/space use is odd, in particular the bathroom. There are no shelves/tables to place your toiletries/hygiene items. Recommend placing a vanity table or two in there, and/or a couple of shelves on the walls. The bathrooms are certainly large enough to accommodate. Thank you.
- JAJasibu ApaguDec 7, 20254.0The service here was exceptional. The staff made sure we felt welcome and taken care of during our stay. The facilities were modern, especially the pool and lounge areas. It was truly a pleasant and refreshing experience
Frequently Asked Questions About Graduate by Hilton Evanston
What time can I check in and check out at Graduate by Hilton Evanston?
Check-in time is at 4:00 PM and check-out time is at 11:00 AM.
Is Graduate by Hilton Evanston pet-friendly?
Yes, both cats and dogs are allowed, and pets are welcome.
Does Graduate by Hilton Evanston offer free Wi-Fi?
Yes, free Wi-Fi is available in public areas and there is a public internet terminal for guests.
Are there accessible parking options at Graduate by Hilton Evanston?
Yes, accessible parking and self-parking options are available, along with valet parking services.
Does Graduate by Hilton Evanston have a fitness center?
Yes, the hotel offers a fitness center for guests to use.
Is housekeeping offered during my stay at Graduate by Hilton Evanston?
Yes, housekeeping services are available during your stay.
Are there any restaurants at Graduate by Hilton Evanston?
Yes, there is one restaurant available on-site for guests.
What nearby restaurants are recommended close to Graduate by Hilton Evanston?
Guests can check out Quince, The Graduate Homestead Room (an American restaurant and bar), Hearth, Davis Street Fishmarket (seafood), and Red Hot Chilli Pepper (Asian fusion).
What nearby hotels are close to Graduate by Hilton Evanston?
The Homestead Hotel is a nearby accommodation option close to Graduate by Hilton Evanston.
Are there any notable institutions near Graduate by Hilton Evanston?
Northwestern University Center for Public Safety and Northwestern University College Preparation Program are in the vicinity, making it convenient for visitors attending events or programs there.