Business Details
About
Hotel
Hilton Garden Inn Chicago O’Hare Airport is located 3 miles from O’Hare Airport and 1 mile from the Donald E. Stephens Convention Center in Rosemont. Guests have easy access to downtown Chicago. We are next to Rivers Casino and near several other attractions: Allstate Arena, Fashion Outlets of Chicago, Rosemont Theater, The Dome at the Ballpark and The Stadium at the Ballpark. The nearby MB Financial Park features 10 restaurants, Zanies Comedy Club, iFLY and Muvico Theater.
In addition to the available blue line train into downtown Chicago, we offer a complimentary 24-hour shuttle service to and from O’Hare Airport. Enjoy the complimentary 24-hour business and fitness centers, 24-hour Pavilion Pantry® and Garden Grill and Bar located in the lobby. Our indoor pool features a basketball hoop, whirlpool and kiddie pool with mushroom fountain.
Our guest rooms are 100% non-smoking and include a fridge, microwave, Keurig coffeemaker, 49-inch TV, large work desk with ergonomic Mirra® chair by Herman Miller and complimentary WiFi. Upgrade to one of our six expanded king whirlpool guest rooms for added comfort. The hotel has parking lot gates and charges a fee to guests parking more than 3 hours.
Location
Hilton Garden Inn Chicago OHare Airport
2930 South River Road, Des Plaines, IL
60018, United States
Hours
Reviews
4.3
2,133 reviews
5 stars
1,292
4 stars
533
3 stars
149
2 stars
53
1 star
106
What are people saying?
AI-generated from recent customer reviews
Staff Friendliness
Many customers praised the staff for their friendliness and helpfulness, particularly during stressful travel situations.
Cleanliness
Guests consistently noted that the hotel and rooms were clean and well-maintained.
Location
The hotel is conveniently located near O'Hare airport, making it a good choice for travelers.
Customer Service Issues
Several reviews highlighted poor customer service experiences, particularly at the front desk, with some staff being unhelpful or dismissive.
Hidden Fees
Customers expressed frustration over unexpected charges for parking, breakfast, and other amenities, leading to dissatisfaction with overall value.
- MFMel FranciscoNov 15, 20252.0We stayed here for one night with our dog while visiting a local Chicago dog rescue. I picked this hotel because I was able to get a discounted rate through my employer. Plus we have stayed in Hilton hotels in the past and had great experiences. I wish I could say this was great. The staff were very friendly, upon checking in and while taking our dog in and out for potty times. That’s about where the pros end. The room was…meh. We booked a king room and it lacked luster. The bed was extremely uncomfortable, the pillows ridiculously flat and overall muggy. We left the next morning with back and shoulder pain. I also have not stayed in a hotel that does not provide fresh travel shampoo and conditioner…..this hotel has shampoo, conditioner, body wash, and lotion for repeat use…..um no thanks…..how am I supposed to know if the guest before put something in those bottles. The coffee machine in room was a joke…a half functioning Keurig. The TV was probably 10 years old. On top of that $22 to park and paid breakfast? All and all will not return to this hotel when we come back to the Chicagoland area (we are originally from Chicago and this is a disappointment). Will pay a bit more for a room, free breakfast and cheaper parking at a hotel that has been consistent in every state we’ve been in.
- JSJustin SNov 13, 20251.0This hotel is running a scam and stealing money. Our stay was fine, but then we noticed an unexplained $300 charge on our credit card. When I inquired via text, the response was "fee due to smoking/vaping activity triggered in-room sensor. " This is impossible during our stay, because we don't smoke or vape. It's impossible to speak to a manager. We were told the GM wouldn't be on site until "maybe next week." Also asked for a receipt emailed to me, which was never sent. This false smoking fee seems to be a common occurrence in a lot of reviews I have read about this location across various sites.
- EEENov 7, 20255.0Just wanted to thank Alicia P for getting me back my mouth guard that I left there. That was very kind thank you. The location is great. Theres good food options all around. Easy on and off getting to Chicago. The rooms are clean and the staff are very friendly. A lot of grassy area and a sidewalk to walk your dogs. Large parking lot as well that could accomodate a rv or trailer if you needed a nice place for a pitstop.
- DODylan ONov 7, 20253.0The staff were very nice, they let us check in 2 hours early which was convenient. The breakfast, that we naively thought was free, was not great. They tried to charge $17 for a plain waffle so I thought I could save money and not order anything off the hot food menu and just get some fruit from the breakfast bar. They charged me $22 just for my partner and I to eat 2 tiny bowls of grapes and then had the nerve to ask for a tip. Never have I been so upset with hotel breakfast. Not only could I not even enjoy waffles without paying too much money, but I couldn't even eat grapes without my wallet being harvested. They also charge $22 per day for parking, which was mildly annoying but whatever, every place in the city makes parking a nightmare. I was happy that the pool and hot tub were clean and empty every time my partner and I went for a dip so I didn't have to think about people staring at us.
- CLCHR LOct 30, 20251.0Disappointed by Billing Follow-Up I stayed at this hotel recently and overall had a pleasant experience—clean room, friendly staff, and a convenient location. However, I was disappointed by how a small billing issue was handled. After checkout, I noticed a $6 charge for water bottles I never used. I called the hotel, and they acknowledged the mistake and assured me the charge would be reversed. Unfortunately, despite that conversation, the charge still went through. It’s not about the $6—it’s about trust and follow-through. When a business says they’ll correct an error, I expect that promise to be honored. I hope this was just an oversight, but it left me feeling let down as I am a rewards member and have always had good experiences
Frequently Asked Questions About Hilton Garden Inn Chicago OHare Airport
Do you have a shuttle?
Yes, we have an airport shuttle. Call the hotel for details.
What are the parking options?
We have self-parking available for $20 per night per vehicle.
Do you allow pets?
Yes, $75 non refundable pet fee for 1-4 night stay, $125 for stays of 5 nights or longer, maximum of 2 animals, 75 pounds max, dogs and cats only.
What are your options for breakfast on property?
Breakfast is available from 6a-10a weekdays & 7a-11a weekends. Prices vary with a full buffet available for $16, a la carte pricing for other items
Do you have a restaurant?
Yes, the Garden Grille and Bar, a full service restaurant and bar, has lunch available from 11a - 1p on weekdays and dinner available from 5p - 10p daily.
Do you have a gym?
Yes, our fitness center is available 24 hours with Precor equipment and a Peloton Bike.
Do you have laundry?
Yes, we have full-service laundry available with a self-service laundry room with washer and dryer as well as dry-cleaning.
Is there a spot to grab drinks or snacks?
Yes, The Shop is open 24 hours a day at the front desk.
Do you have a place to print?
Yes, we have a business printer with wireless secure printing available in lobby: $.10 per black and white page and $.25 per color page.
Is internet included in the price?
Yes, Wi-Fi is on us with an option to upgrade to premium Wi-Fi.
Do the rooms have a microwave and refrigerator?
Yes, all of the rooms have a microwave and fridge.
Do you have a pool and hot tub?
Yes, our pool is on the lobby level and is open from 6am to 11pm. It features a splash pad for the kiddos.
What is the closest airport?
O'Hare Airport (ORD) is the closest airport to the hotel and is 3.4 miles away.
Is there a casino nearby?
Yes, Rivers Casino is just .3 mile from the hotel.
How far is the Stevens Convention Center?
The Donald E. Stevens Convention Center is 1.6 miles from the hotel.
Is allstate arena close to the hotel?
Yes, All-State Arena is 2 miles from the hotel.
How far away is the entertainment district?
The Parkway Bank Entertainment District is 2 miles away.
Does Hilton Garden Inn Chicago O'Hare Airport offer airport shuttle service?
Yes, the hotel provides a free 24-hour airport shuttle service to and from O'Hare Airport.
What are the check-in and check-out times at the hotel?
Check-in time is at 4:00 PM and check-out time is at 12:00 PM.
Are pets allowed at Hilton Garden Inn Chicago O'Hare Airport?
Yes, both dogs and cats are welcome with a non-refundable pet fee ($75 for 1-4 nights, $125 for 5 or more nights), limited to 2 animals weighing up to 75 pounds each.
Is breakfast available at the hotel?
Yes, breakfast is available with options including a full buffet and à la carte items during specified hours.
Does the hotel have any dining or bar options?
Yes, the Garden Grille and Bar offers lunch on weekdays and dinner daily, providing a full-service restaurant and bar experience.
Is there a fitness center available for guests?
Yes, the hotel features a free 24-hour fitness center equipped with Precor machines and a Peloton bike.
What are the parking options for guests at the hotel?
Self-parking is available for guests with a fee of $20 per night per vehicle.
Are there pools at the Hilton Garden Inn Chicago O'Hare Airport?
Yes, there are two indoor pools including a pool with a basketball hoop, whirlpool, and a kiddie pool with a mushroom fountain.
What nearby attractions can guests visit around the hotel?
Guests can enjoy Rivers Casino just 0.3 miles away, Donald E. Stevens Convention Center (1.6 miles), Allstate Arena (2 miles), and the Parkway Bank Entertainment District (2 miles) for entertainment and events.
How can guests travel to downtown Chicago from the hotel?
Guests can take the nearby Blue Line train providing easy access to downtown Chicago or use the hotel's complimentary 24-hour airport shuttle service to O'Hare Airport where transit options are available.