Business Details
About
HotelEmbassy Suites
At Embassy Suites, we offer guests more with every stay, like two-room suites, free cooked-to-order breakfast, light, open atriums and complimentary snacks and beverages at the nightly Evening Reception. We're proud to provide a comfortable environment for families and business travelers in our more than 200 unique hotels. Whether you're on business or traveling with the kids - stay with us and see what all the more is really about at Embassy Suites!
Location
Embassy Suites by Hilton Chicago North Shore Deerfield
1445 Lake Cook Road, Deerfield, IL
60015, United States
Hours
Reviews
4.2
1,865 reviews
5 stars
1,043
4 stars
492
3 stars
159
2 stars
64
1 star
107
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted concerns about cleanliness, including reports of cockroaches, dirty carpets, and unclean bathrooms.
Staff Performance
The staff received praise for their friendliness and helpfulness, with specific mentions of exceptional service from individuals like Ana, Irma, and Estrella.
Breakfast Quality
Guests consistently enjoyed the breakfast, particularly the made-to-order omelets and variety of options available.
Noise Concerns
Several customers reported issues with noise, both from the lobby music and external traffic, affecting their overall comfort.
Facility Condition
The hotel was noted to be outdated and in need of renovations, with comments on worn furniture and poor maintenance in some areas.
- JJJeffery JonesDec 30, 20255.0My Wife and I come here every couple of years to spend our anniversary. I love how friendly the staff is and the rooms are very spacious too. My favorite part is the made to order breakfast they never disappoint with omelet of your choice, toast, pancakes, bacon, sausage, potatoes, orange juice, apple juice, coffee and fruit. If you're looking for a nice hotel look no further trust me I've been coming here for years!!!
- SSsudipta senguptaDec 29, 20252.0We were disappointed with our recent stay at Embassy Suites from December 23 to December 27. The original room’s AC unit was not set up correctly, and because no engineer was available, we had to move to another room in the middle of the night, which was very inconvenient. In the new room, housekeeping did not service our room on two of the four days, and despite informing the front desk after the first occurrence, the issue happened again. Given these issues, we were expecting better support from management team in proactively addressing the concerns
- MEMatthew EichDec 25, 20254.0Great visit other than we wanted to use the pool & hot tub during “adults only” swim time posted on the pool door from 10-11. However at that time there were a half dozen kids in the pool area (lightly supervised at best). So I recommended that policy be better monitored and if an issue, allow adult access until midnight. Because some adults would like a little quiet time
- LLLaniaDec 13, 20255.0We highly recommend this place. The staff is consistently kind, attentive, and professional, and it truly shows in the overall experience. The manager’s presence on site adds a wonderful level of care and organization. The breakfast omelets were excellent, and we are especially grateful to the amazing team who made our mornings so enjoyable: Nathan, Isabel, Irman, Ana, Nicolas, Estrella, and Jonathan. Thank you all for your outstanding service and for making our stay in Deerfield such a memorable and positive experience.
- KFKaren FlemingsDec 9, 20252.0Checked in Dec 4th. Stayed here for a hockey tournament. Our first night we decided to eat in the atrium it was horrible as we ate a very large cockroach came out of the plants there was a group of us sitting there. Another mom got up to take a photo for the front desk to discover the plant was full of cockroaches! We told the front desk and they said yup we know we sprayed yesterday....they are in all of the plants on the main level where all the food it prepared and served..to top it off we left a day early due to the conditions I was given a receipt showing I was not to be charged the full stay however I was still charged for the night I didn't stay and now I am playing phone tag trying to get my money back. Sadly we were charged over $250 a night because this was a tournament stay and I was forced to stay among the bugs for two nights but my third night was not mandatory and I checked out at the designated time they assured me I would not be charged the third night. I emailed the corporate company that owns this location with no response.
Frequently Asked Questions About Embassy Suites by Hilton Chicago North Shore Deerfield
What are the check-in and check-out times at Embassy Suites by Hilton Chicago North Shore Deerfield?
Check-in time is at 16:00 and check-out time is at 12:00.
Is parking available at Embassy Suites by Hilton Chicago North Shore Deerfield?
Yes, self-parking is available for free.
Does Embassy Suites by Hilton Chicago North Shore Deerfield allow pets?
Yes, both cats and dogs are welcome at the hotel.
Are there facilities for guests with mobility issues at the hotel?
Yes, the hotel offers accessible parking, an accessible elevator, and is mobility accessible.
What amenities are available for fitness and relaxation at this Embassy Suites location?
The hotel provides a free fitness center, an indoor pool, and a hot tub for guest use.
Is breakfast included with a stay at Embassy Suites by Hilton Chicago North Shore Deerfield?
Yes, a free cooked-to-order breakfast is available to guests.
Does the hotel provide Wi-Fi and business facilities?
Yes, Wi-Fi is available in public areas along with a public internet terminal, and there is a business center on-site.
Can guests enjoy food and drinks onsite at Embassy Suites by Hilton Chicago North Shore Deerfield?
Yes, there are two restaurants and a bar, and room service is also available.
What nearby restaurants can I visit before or after staying at Embassy Suites by Hilton Chicago North Shore Deerfield?
Nearby dining options include Gino's East Pizza and Cadwell's Grille, which also has a bar.
What local attractions or businesses are near Embassy Suites by Hilton Chicago North Shore Deerfield that guests might find useful?
Guests can visit the Deerfield Children's Apparel Show for events or shop at the nearby Walgreens Corporate Offices for pharmacy needs.
Is there nearby entertainment for families staying at Embassy Suites by Hilton Chicago North Shore Deerfield?
Yes, families can enjoy Brunswick Zone Deerfield Lanes, a nearby bowling alley, ideal for kid-friendly activities.