Business Details
About
Hotel
The DoubleTree by Hilton Hotel Collinsville - St. Louis is located just off I-55/70, right next to the Gateway Convention Center and just minutes from downtown st. Louis attractions such as the Gateway Arch and St. Louis Riverfront. This hotel offers plenty of amenities including complimentary in-room WiFi , a 24-hr business center, 11 meeting rooms, delicious on-site Porter's steakhouse, plus access to a fitness center and swimming pool. The DoubleTree by Hilton Hotel Collinsville was also awarded the TripAdvisor Certificate of Excellence for their consistent attention to their guests and ensuring a memorable and stress-free stay. Our hotel would be excited to host your next stay and we look forward to serving you soon!
Location
DoubleTree by Hilton Collinsville - St. Louis
1000 Eastport Plaza Drive, Collinsville, IL
62234, United States
Hours
Reviews
3.9
1,670 reviews
5 stars
755
4 stars
438
3 stars
206
2 stars
122
1 star
149
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted significant cleanliness problems, including dirty rooms, stained bedding, and visible mold.
Outdated Facilities
Many guests noted that the hotel and its rooms are outdated, with worn furniture, peeling wallpaper, and general disrepair.
Staff Performance
While some guests praised the friendliness and helpfulness of the staff, others reported poor customer service and unprofessional behavior.
Maintenance Problems
Several reviews mentioned maintenance issues, such as broken elevators, malfunctioning air conditioning, and plumbing problems.
Location and Accessibility
The hotel is conveniently located near restaurants and highways, which was appreciated by many guests.
- BBBill4 days ago5.0Didn't get a room, went to the steakhouse for a birthday dinner. Very Good Food And Service!
- BFBob Jinkins and family6 days ago5.0Spent over a week there, and was overwhelmed by the service. The hotel staff was awesome, the breakfast, lunch and dinner was great.
- JSJake SchneiderNov 12, 20255.0Front desk staff very friendly, and made it very easy to book room for employee.
- DCDavid CrowNov 9, 20254.0Really nice folks. Little older, and the breakfast wasn't good, but clean.
- KWKent WoodOct 11, 20253.0Did not feel this hilton was up to the superb upkeep and sincere upbeat response from staff we have come to experience. The front desk staff was more worried about what they were doing on phone than to preemptively respond to anyone approaching front desk. Had to Crack a joke just to get a smile. Not very informative about what was offered at hotel. There was no "if you need anything let us know. Bathroom vanity had very visible crack all along back side of counter
Frequently Asked Questions About DoubleTree by Hilton Collinsville - St. Louis
What are the check-in and check-out times at DoubleTree by Hilton Collinsville - St. Louis?
Check-in begins at 3:00 PM and check-out is at 12:00 PM.
Is parking available for guests at the hotel?
Yes, free self-parking is available at the hotel.
Does the hotel offer free WiFi to guests?
Yes, complimentary WiFi is available in public areas, including a public internet terminal.
Are pets allowed at the DoubleTree by Hilton Collinsville - St. Louis?
No, pets are not allowed at the hotel.
Does the hotel have facilities for guests with mobility challenges?
Yes, the hotel is mobility accessible and offers accessible parking and an accessible elevator.
Is there a fitness center and swimming pool available for guests?
Yes, there is a free fitness center and one indoor swimming pool available to guests.
What dining options are available on-site at the hotel?
The hotel features three restaurants, including Porter’s Steakhouse, which serves delicious meals. Room service is also available and breakfast is offered.
What nearby attractions can I visit around the hotel?
Nearby attractions include the Gateway Arch and St. Louis Riverfront, both just minutes away, as well as Archon St Louis, a concert venue and arts center.
Are there nearby shopping and entertainment options accessible from the hotel?
Yes, Collinsville Crossing shopping center, GameStop for video games, Supercuts hair salon, and other retail stores like GNC and Cricket Wireless are nearby for your convenience.
Can guests find convenient transportation or service locations near the hotel?
While there is no airport shuttle, nearby services include the Collinsville Holiday Inn Heliport, numerous mobile phone stores like Verizon and AT&T, and The UPS Store for shipping needs.