Business Details
About
HotelDoubleTree
The DoubleTree by Hilton Hotel Collinsville - St. Louis is located just off I-55/70, right next to the Gateway Convention Center and just minutes from downtown st. Louis attractions such as the Gateway Arch and St. Louis Riverfront. This hotel offers plenty of amenities including complimentary in-room WiFi , a 24-hr business center, 11 meeting rooms, delicious on-site Porter's steakhouse, plus access to a fitness center and swimming pool. The DoubleTree by Hilton Hotel Collinsville was also awarded the TripAdvisor Certificate of Excellence for their consistent attention to their guests and ensuring a memorable and stress-free stay. Our hotel would be excited to host your next stay and we look forward to serving you soon!
Location
DoubleTree by Hilton Collinsville - St. Louis
1000 Eastport Plaza Drive, Collinsville, IL
62234, United States
Hours
Reviews
3.9
1,685 reviews
5 stars
764
4 stars
440
3 stars
208
2 stars
122
1 star
151
What are people saying?
AI-generated from recent customer reviews
Staff Service
Many customers praised the friendly and helpful staff, noting their attentiveness and willingness to assist.
Cleanliness Issues
Numerous reviews highlighted significant cleanliness problems, including dirty rooms, mold, and unkempt bathrooms.
Room Condition
Guests frequently mentioned that the rooms are outdated and in need of renovation, with issues like broken fixtures and musty odors.
Dining Experience
While some enjoyed the on-site restaurant and breakfast, others found it overpriced and lacking in quality.
Overall Value
Several customers felt that the hotel did not meet the expected standards for a Hilton property, citing poor maintenance and high prices.
- BBBrenda Bourdakos3 days ago4.0Rooms are nice and clean, but need a little updating(bathtub chipped and couch a little tired looking). The staff are over the top extremely friendly and helpful. Special thank you to Shelby. Porters steakhouse was very good.
- CCCatFish.Wilson5 days ago3.0Went here for business trip. Loved the service. Housecleaning was amazing people. Very friendly. The lobby area was nice as well. Rooms were very outdated. The ac didnt work at all. It made the room very humid. Had to go buy a fan to help. Breakfast buffet was alright. Had lots of options but if not added to your stay its very expensive. Loved the bar in the evening. And the bar food was so good. Recommend the nachos.
- ASAshley SpencerDec 28, 20251.0The staff were friendly, but that’s where the positives end. Our room was barely cleaned. There was mildew in the bathroom, makeup smudges on the walls, and visible splatters of something that could have easily been wiped away with a rag and some bleach. It gave the impression that housekeeping either rushed or didn’t care. To top it off, at breakfast the next morning a pipe burst in the kitchen ceiling. Instead of shutting off the water or moving guests, they seated us right next to it. While it created the bizarre ambiance of a tropical rainforest, it was unbelievable that no one bothered to locate a shut-off valve or address the situation during the entire 20 minutes we were there. This stay was disappointing, unsanitary, and poorly managed. Friendly staff can’t make up for dirty rooms and obvious maintenance failures. I would not stay here again.
- TRTheresa RussellDec 21, 20255.0They go above and beyond to help their guests. I went in with an injured knee and was having a hard time walking. Michael made sure I got a room on the bottom floor with handicap accessories, which was a life saver. They also text their guests to make sure they don't need anything while they are there.
- RBRosalyn BollingDec 16, 20255.0I went to this hotel March of 2024 and 2025, for a Women's Retreat. The service is always great. Love the breakfast buffet and the hotel amenities. During one of the retreats, there was a tornado or something close to one. The lights flashed for a moment. The hotel staff was great at moving us to another room, to continue the conference.
Frequently Asked Questions About DoubleTree by Hilton Collinsville - St. Louis
What are the check-in and check-out times at DoubleTree by Hilton Collinsville - St. Louis?
Check-in begins at 3:00 PM and check-out is at 12:00 PM.
Is parking available for guests at the hotel?
Yes, free self-parking is available at the hotel.
Does the hotel offer free WiFi to guests?
Yes, complimentary WiFi is available in public areas, including a public internet terminal.
Are pets allowed at the DoubleTree by Hilton Collinsville - St. Louis?
No, pets are not allowed at the hotel.
Does the hotel have facilities for guests with mobility challenges?
Yes, the hotel is mobility accessible and offers accessible parking and an accessible elevator.
Is there a fitness center and swimming pool available for guests?
Yes, there is a free fitness center and one indoor swimming pool available to guests.
What dining options are available on-site at the hotel?
The hotel features three restaurants, including Porter’s Steakhouse, which serves delicious meals. Room service is also available and breakfast is offered.
What nearby attractions can I visit around the hotel?
Nearby attractions include the Gateway Arch and St. Louis Riverfront, both just minutes away, as well as Archon St Louis, a concert venue and arts center.
Are there nearby shopping and entertainment options accessible from the hotel?
Yes, Collinsville Crossing shopping center, GameStop for video games, Supercuts hair salon, and other retail stores like GNC and Cricket Wireless are nearby for your convenience.
Can guests find convenient transportation or service locations near the hotel?
While there is no airport shuttle, nearby services include the Collinsville Holiday Inn Heliport, numerous mobile phone stores like Verizon and AT&T, and The UPS Store for shipping needs.