Warwick Allerton - Chicago

Reviews

• LP

  Leslie Polina

  1 day ago
  1.0
  I booked this hotel because my connecting flight, after traveling 11 hours from Japan, was cancelled. It appeared to be a good location and advertises itself as a 4-star property, so I expected at minimum a smooth, professional experience. Unfortunately, what I encountered was the opposite. Upon arrival, the front desk agent informed me that I had two reservations under my name, which was a mistake made by my credit card provider since I booked through them. Instead of offering even basic courtesy or assistance, he gave me one of the rudest attitudes I have ever experienced at any hotel. Despite my long travel day, I remained polite and appreciative, but he was openly dismissive, refused to provide simple details about my booking so I could resolve the issue, and even raised his voice at me. When my credit card company contacted the hotel directly, they later told me he was equally rude to them. For a hotel with this supposed reputation, it is completely unacceptable for the first point of guest contact to treat people this way. To make matters worse, management refused to refund the duplicate reservation, about $60, despite it clearly being an error and despite the fact that the hotel had already collected an additional undisclosed $25 fee and placed us in a $100 room with a broken faucet and dirty carpet. Is withholding $60 really worth damaging a guest’s experience and your hotel’s credibility? I am extremely disappointed in how this establishment handled a situation that could have been resolved easily with professionalism and basic customer service. After a long day of travel, all we wanted was a few hours of rest, and instead we were met with unnecessary stress, avoidable conflict, and a complete lack of hospitality. PS: Be aware that this hotel also charges $2 per bag to store luggage before or after checkout, and you must retrieve your items before 4:30 PM
• AG

  Ashley Galati

  Nov 17, 2025
  1.0
  Photos Just look You have to ask for a half decent room and it’s still disgusting. You should have seen the first room I was put in after traveling 4 hours and booking online. I ran out - losing over $5k worth of my personal belongings. If it weren’t for local CPD - I would have been put on the street, despite booking an additional 5 days - in advance - that I was charged for. I have photos and pics of what I did, too - just saying, Bo and it’s nothing compared to what Warwick Allerton did to me. 🌻 Half the staff is great - but just half.
• SM

  Shahabeddin Mohin

  Nov 17, 2025
  1.0
  I booked the Warwick Allerton expecting a true 4-star experience, but it felt more like a 3-star hotel — maybe even 2 stars. They charge $2 for each bag if you want them to hold your luggage before check-in or after check-out, which was surprising for a hotel advertised at this level. On top of that, early check-in and late check-out also come with extra fees. The rooms are extremely small, and it really feels like they’ve tried to squeeze as many rooms as possible into a limited space. Overall, the experience didn’t match the expectations of a 4-star hotel, and I wouldn’t recommend it based on my stay.
• CC

  Christina

  Nov 5, 2025
  1.0
  Positives: thankfully, there were no signs of bed bugs nor mold. Negatives: the air and/or carpet in the room had a musty smell, like wet dust. It was too cold to leave the window open indefinitely (trust me, I tried). Overall cleanliness was lacking: there were two pieces of chewed green gum stuck to the inside of the bedroom bin, there was trash such as a ripped glove and dust under the bed. Some parts of the walls had a brown, dried liquid that I wiped off with a wet tissue. The mirrors in the room by the headboard, as you can see, are barely even mirrors anymore. The mattress was stained. I went to the lobby to reasonably request a mattress cover, and was told that "housekeeping is rounding now and they'll be notified." No one came; no other solution was offered. Fortunately, I flipped the mattress and it was better. Overall the experience was lacking for a "4-star hotel". I stayed here last December as it was one of the closest to my job. There was no care or attention paid to the basics. There are many other hotel options in Streeterville if you are looking for a comfortable, safe stay. Thank you for taking the time to read.
• WG

  Wendy G

  Nov 3, 2025
  4.0
  The hotel is centrally located to many attractions, such as a 25 minute walk to The Bean. The hotel is 101 years old. The room was a bit small with a pillar sticking out. I had to squeeze between the bed and the pillar. There is no swimming pool at the hotel, but it has a nice fitness room. The fitness room is on the top floor (25th floor). You have to take the elevator to the 24th floor and then walk up a flight of stairs. As someone else mentioned in a review, there is a $25/night additional fee that you don't know about until you check-in. At the check-in, they have a list of tourist attractions and restaurants nearby. Very helpful! Shout out to Alyssa (I hope I spelled her name right) and Wayne! When my fiancé and I checked in with Alyssa, she informed us that our reservation was canceled by a third party. She was able to accommodate us right away and gave us a standard rate as opposed to increasing the price as a walk-in. She also provided us with the information of who to call about the cancelation. Wayne was the person who the travel agent spoke to and Wayne got the situation fixed! He also gave us a refund on our walk-in reservation. Earlier, my fiancé talked to some other man at the desk who was rude saying he wouldn't help because anybody could get a reservation number from a travel agent. I took a star off of the review due to the shower. The water was either really hot or really cold. I have long hair and there is no conditioner, only shampoo. My hair was a tangled mess when I tried drying it. Also, it had to be the worse hotel shampoo ever. It made my head itch and my hair looked flat and greasy. I took two showers during my visit and my hair never looked that awful. Next time I stay at this hotel, I'm bringing my own shampoo and conditioner! There is also barely any counterspace but it's probably due to it being an older hotel.

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