Sable at Navy Pier Chicago, Curio Collection by Hilton

Reviews

• LR

  Lester R

  6 days ago
  1.0
  An Experience That Fell Far Below Expectations! Our stay at Sable at Navy Pier, Curio Collection by Hilton was not just disappointing, it was exhausting and upsetting. We chose this property to celebrate our anniversary and noted this in our reservation, yet it was never acknowledged in any way, which immediately reflected a lack of attention to detail. From the moment we arrived, the lack of warmth and professionalism at the front desk set the tone for what would become a very uncomfortable stay. As a Hilton Honors Gold member, my benefits and The Hotel Collection benefits were not properly explained. Instead, I was handed a paper and told to read it myself. Entering the rooms, we were immediately met with an unpleasant motel like odor. The carpets were stained, the pillows smelled, and the beds were without question the most uncomfortable we have experienced anywhere in the world. Sleeping was nearly impossible, and the rooms felt worn, tired, and uncared for rather than clean and welcoming. Cleanliness and basic room readiness were major issues throughout our stay. In one of our rooms, the toiletries were completely empty, including the shampoo, conditioner, body wash, and lotion. This alone shows a lack of proper housekeeping checks. Adding to this, the vents were heavily coated with dust, with the same dust clearly visible on the counters, coffee machines, and tables. Anyone with dust allergies should not consider staying here. While an occasional hair in a hotel room can happen, the amount we found was excessive and frankly gross. Given that this is a Curio Collection property, the lack of in room amenities was surprising and unacceptable. There was no glassware, no mugs, and no basic utensils provided. The room offered only two paper cups along with cheap coffee, which felt more like a budget motel than a premium Hilton branded hotel. On our second night, we were repeatedly awakened by loud partying from the neighboring room. The lack of effective response left us completely sleep deprived. The restaurant experience added another layer of frustration. The atmosphere felt pretentious rather than hospitable. Staff members, including the manager, were often on their phones or chatting instead of attending to guests. This was especially disappointing considering the automatic 18 percent gratuity and menu prices that were already above average. Our server appeared disengaged and behaved as if serving us was an inconvenience rather than her responsibility. The elevators were frequently dirty and often smelled of smoke, which makes this property particularly unsuitable for families or anyone traveling with a baby. We had three rooms in our party, and every single guest shared the same complaint the following day. None of us were able to get a truly restful night due to worn out pillows and uncomfortable, outdated beds. The only redeeming feature of this hotel is the view. Unfortunately, a view alone cannot compensate for poor cleanliness, missing amenities, failed customer service, and a complete lack of comfort. This property may carry the Hilton name, but the experience does not reflect Hilton standards in any meaningful way. A beautiful view cannot make up for sleepless nights, poor hygiene, and guests who feel ignored rather than valued.
• BB

  Blue

  Jan 5, 2026
  2.0
  Despite arriving early and having pre-coordinated my schedule, I was denied room access until 3:47 PM. Noted, I arrived at 9:00 A.M. I did not expect to be checked in immediately. During this time, I observed Front Office Manager bypass me to check in numerous other parties who arrived significantly later than I did. This lack of "first-come, first-served" protocol, combined with her dismissive attitude toward my refund request for a pre-notified schedule change, indicates a personal bias that has no place in the hospitality industry. As a long-term Hilton Honors member, I find it unacceptable to be treated with such blatant disregard. I have decided to terminate my membership effective immediately due to this experience. I expect a formal response regarding how this property plans to address these service failures and the conduct of its management. The Front Office Manager showed a complete lack of empathy and failed to provide any professional resolution. Her refusal to authorize a credit for a night I had to cancel—despite my early notification—and her dismissal of the issue by citing Hotels.com guidelines (when the property maintains final authority) demonstrates a lack of basic management competency.
• EF

  Esa Fell

  Jan 3, 2026
  3.0
  The service was rather pleasant, however concerns on the shower especially where the wood plank underneath where the drain is as well as corners of the shower having dirt/mold. The towels smelled rather odd when using them, smelling similar to leaving clothing or towels in the washer for too long before drying them almost? It's heavily unpleasant, also the soft blanket given in the plastic bag has an odd smell on it as well? The door doesn't entierly close in the shower causing water to get outside the shower onto the bathroom floor.
• OA

  Omar Abdelrahman

  Dec 26, 2025
  1.0
  I am writing to formally express my concern and disappointment regarding my recent stay. There was dried blood on my pillow cover. I arrived in my room at 11:30 p.m. after checking in around 3 p.m. We went up to the room, dropped off our things, and left. It was not until we returned later that night and I laid down for about 30–40 minutes that I realized I had been lying on what can only be described as a biohazard. This reflects a complete lack of attention to cleanliness and detail. I can understand finding a loose piece of clothing between couch cushions or even a few crumbs, as these things can happen, but blood that has seeped through two layers of pillow covers makes me seriously question whether the linens were changed at all. In addition to the cleanliness issue, there was also a problem with the Ferris wheel tickets I was promised. On the day of check-in, I was told that I would receive two Ferris wheel tickets valid until March. I was given this information after I mentioned that I had purchased Winter WonderFest tickets, which included Ferris wheel vouchers also expiring in March. I specifically confirmed this because I wanted to ensure I would have two extra tickets for a future date. I was trying to figure out which vouchers would be most beneficial to use, so I used my Winter WonderFest vouchers during this stay. However, when I went to the front desk the following day, I was given only one ticket, which expired that same day.
• JR

  Jon Rustad

  Dec 19, 2025
  5.0
  My wife and I were in Chicago for two nights stay well our son and his high school wind ensemble performed at the Midwest Clinic at McCormick West. It was also my wife’s birthday and our first get away from our kids, even though we went for a school function! We opted for the full Chicago experience and stayed at the Sable on Navy Pier. I opted for a corner high floor room and we stayed in room 2730 in bay two. Our view of the city was incredible! I’ll start with service. With check-in, Carlos was at the front desk and was incredibly friendly and helpful with us. He greeted us with a smile and took the time to answer any questions that we had. He even remembered us on the second day when he saw us walking in with our takeout box and asked where we had eaten- Gino’s East was one of his favorites as well! I was highly impressed with his friendliness yet swiftness with us as well as remembering us on the second day. The chat function with the front desk has also been really helpful. Check out is at noon and my flight is not until 8pm. Via text, they let me know that I can leave my luggage with the bellman as long as I needed to after checkout. The room is very spacious and has several small amenities that you don’t even think you need until you stay. One example was the removable bed tray from the console and a window bench to sit at to overlook the city and Lake Michigan. The bathroom is super spacious. Having the semi private toilet allowed us to use both sides comfortably. The water pressure was much better than I thought it was going to be with a very hot shower and steady stream. The shower itself was very beautiful. Not that this would be a reason to stay, but the Lockwood brand soap, shampoo, body wash, and lotion have an incredible scent and leave you feeling very clean. The amenities that you also receive, while part of the experience fee of the hotel, are an enormous value. There was the $10 off the restaurant for each day of stay, free Starbucks drip coffee from the restaurant each day of stay, free children’s museum entrance for each day, free Ferris wheel ticket for each day. If you use these amenities, you quickly pay off the convenience fee, and it becomes an incredible value! We also experienced the coffee bar in the lobby, the barista was very friendly and attentive to exactly how my wife wanted her latte prepared. Overall, this is a top-notch hotel and 5-star experience! If you travel here via personal vehicle, there are several paid parking options. If you come here using public/private transit, ride share will come right to the door or the bus line will meet you at the end of Navy Pier.

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