Sable at Navy Pier Chicago, Curio Collection by Hilton

Reviews

• JK

  Jeffrey Koenig

  2 days ago
  2.0
  The room appearance was a little dated, but fine. The bad part is I was awakened by something every morning at 430am. I am not sure if it was something outside or someone near me with an alarm, but every day this happened. The in room hvac was crazy loud. The iPad that controls the room would start playing music randomly and stay on like a nightlight so I had to put it in a drawer. Tech that isn’t needed. The view was wonderful of the lake. The part that really stinks is my room was on bank 3 of the elevators and it’s about a 1/4 mile walk from the front desk with all of your bags and there did not seem to be bellmen. The parking was also $70 extra a day in the middle of the winter when there were so many free spots. I get that in the summer when people use navy pier, but in the winter it should be included. Hilton honors members get $10 off each day to use at the restaurant where my eggs tasted like burnt cooking oil. If it were not for my conference being in the same complex, I would have never stayed here and do not recommend it unless you have the same. Also, what’s up with the art in the hallway? It’s religious stained glass windows in wooden frames with lights behind them. It was like a strange church tour on the way to your room.
• PD

  Phillip Denby

  4 days ago
  1.0
  First, a positive word or two - the location, views, and condition of this hotel are stellar. A truly unique experience...at least at first - keep reading. Unfortunately, there were enough serious issues, that I will never be back to this particular hotel. Our one night stay as a family of four (kids ages 11 and 5) was a serious disappointment and complete failure to live up to Hilton standards. #1 - No Sleep. The rooms are ALL facing, and in close proximity to, the City Cruise vessels that are docked at the pier each and every night. Fabulous views, yes, absolutely incredible; however, remember that Chicago is the "windy" city and those winds increase at night. The City Cruise vessels, while in no danger of coming loose from their berths, are quite LOOSE. The wind and motion of the waves on the lake cause the vessels (yes, multiple vessels on both sides of the pier - no room is safe from this issue) to consistently and constantly crash at varied intervals against the pier. Again, the vessels are quite safe, but the cacophony of: (1) clanging metal bridges adjusting with the vessel's height on each wave; (2) bells on each deck ringing throughout the night; (3) the sides of each vessel, in a cascading and alternating harmony of sleep-preventing crescendos, slamming into the pier (again... and again... and again...and [did you just fall asleep for a moment?]...AGAIN!); and (4) the abject lack of increased sound-proofing on the windows, the floor-to-ceiling and fantastic-while-you're-awake-all-night windows, lets all the ignominious glory of #1 through #3 into the room for your tortuous-and-completely-interrupted-night-of-sleep's affliction. Never again. #2 - We requested extra towels around 8:30pm to have for the following morning. I followed up around 9:50pm asking if the towels were still coming. I was told the towels had been sent to another room but that they would be to our room "first thing in the morning". Our flight out of Midway was at 7:30am and when we woke at 4:30am, the towels were still not there. We tried to call the front desk, but the phone in the room didn't work. So, we tried calling with our cell phones... only to have the front desk not answer!! I went down to the front desk in person and asked for towels, but was told there were no towels at the front desk, but someone would be sent up with them... except, he was busy helping someone else. All this time, my son is in the shower, waiting for a towel... Never Again. #3 - One of the amenities listed is free coffee in the morning from Lyrica. Yes, there is free coffee... but it isn't available until 7am for guests. When we checked out around 5:45am, there were hotel employees in Lyrica drinking coffee, but we were told we couldn't get any until 7am. This would have been fine, if there had been coffee in the room! The Keurig in the room was unplugged and stored under the credenza with dust on it. It also DIDN'T HAVE ANY COFFEE TO MAKE!! I am sure you can imagine my frustration at the lack of coffee after about 3 hours of sleep and having to drive to Midway in 25 degree weather with an unexpected 4 inches of snow on the roads... Bonus - I am not sure who maintains the text message concierge service that is initiated when you check in, but I would not rely on it for anything while you are staying at this Hilton (or any Hilton?). After a timely message telling us the requested towels had been sent to the wrong room, my next six messages went unanswered (and remain unanswered). If I am going to spend more than $400 for a night at a Chicago hotel, it certainly will not be the Sable. Thank you for reading this review.
• SC

  Sujay Chakraborty

  Nov 10, 2025
  5.0
  Sable at Navy Pier Chicago is a stunning waterfront hotel offering breathtaking views of Lake Michigan and the Chicago skyline. Situated right on Navy Pier, it provides guests with modern rooms, elegant interiors, and direct access to Chicago’s top attractions. Enjoy world-class dining, relaxing lounges, and a vibrant atmosphere perfect for both business and leisure stays. The hotel’s prime location makes it easy to explore Millennium Park, the Magnificent Mile, and the city’s famous entertainment spots. Experience comfort, style, and unmatched hospitality at Sable — where Chicago’s beauty meets refined luxury.
• LM

  Lora Mahnke

  Nov 7, 2025
  5.0
  Bellman Ernest – Sable Hotel, Chicago In One Word? MAGNIFICENT! Ernest was absolutely magnificent! From the moment we pulled up, he greeted us with the biggest smile and treated us like VIPs. He handled everything with such care and professionalism, making us feel completely taken care of from start to finish. His charm, kindness, and attention to detail made our stay unforgettable. You can tell he truly loves what he does because every interaction felt genuine and full of joy. Ernest is the kind of person who turns a nice stay into an amazing experience. The Sable Hotel is so lucky to have someone like him welcoming guests. He’s a true gem and made us want to come back again soon!
• AK

  Alston Keith

  Nov 7, 2025
  2.0
  We enjoyed everything about this hotel other than my credit card being stolen by a hotel employee. I left my wallet on the desk in the room and returned to find it in the same place it was left. The physical card remained in my wallet. Housekeeping came to the room to clean, and we reported a problem with the AC so engineering also visited the room. When I returned home from our trip I checked my bank statement to find numerous fraudulent charges made, the first being for takeout pizza from the restaurant on Navy Pier. I know the theft occurred in the hotel room because I never removed the credit card from my wallet for our entire stay in Chicago, it was my 'backup' credit card and I used another card in Chicago. This is likely happening to other guests and I hope management can address the problem.

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