Business Details
About
Hotel
Enjoy an ultra-modern stay at Hilton Garden Inn Chicago Downtown South Loop. Ideally located near the famous Chicago Loop and downtown Chicago, you’ll be within easy reach of a wealth of attractions, including the Art Institute, Grant Park, the Chicago Riverwalk, Navy Pier, Wrigley Field, Skydeck Chicago, State Street Shopping and the Magnificent Mile.
When you’re ready to relax, check in to your guest room or suite and immerse yourself in the Connected Room experience. Our contemporary rooms offer Keurig coffee makers, comfortable beds, and state-of-the-art technology including ultra HDTVs with streaming live to Hulu, Netflix and Amazon Prime, and high-speed fiber optic WiFi.
Treat yourself to a delicious lunch and dinner every day in our Garden Grille restaurant. When you want to unwind, work out in our fitness center or enjoy a soothing dip in our saline pool. Our Chicago hotel offers two conference rooms, perfect for your next meeting or event.
Location
Hilton Garden Inn Chicago Downtown South Loop
55 E 11th Street, Chicago, IL
60605, United States
Hours
Reviews
4.0
935 reviews
5 stars
499
4 stars
201
3 stars
87
2 stars
47
1 star
101
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted concerns about room cleanliness, including dirty bathrooms, unclean sheets, and overall maintenance problems.
Customer Service
Customer service experiences varied widely; while some staff were praised for their helpfulness, others were criticized for rudeness and lack of responsiveness.
Room Conditions
Guests reported issues with room conditions, such as broken amenities, uncomfortable beds, and inadequate heating or cooling.
Location
The hotel’s location received positive feedback for being close to attractions, restaurants, and public transport.
Housekeeping Policy
Guests expressed dissatisfaction with the hotel's housekeeping policy, which only provided cleaning every other day, leading to complaints about lack of fresh towels and room maintenance.
- LLLawrence LockhartNov 17, 20255.0This was PERFECT for our needs. Get room 2923 like we did. It's top floor with wrap-around floor to ceiling windows. You can see the lake, museum campus, and a lot of downtown CHicago. The skyline view at night is insane. Waking up to the sun was also amzing. It's conveniently located near the red and orange lines and just worked out so well. Definitely will be back.
- BBBiggush BeatsNov 11, 20252.0The staff wasn’t really helpful at all. We asked for a turn down on our rooms and we had to wait until 6 PM of us coming back to the room to get our rooms turned down the sink. The bathroom wouldn’t drain properly. There was hair in the shower I mean the visit was smooth, but it could’ve been better
- BKBeth KinyaNov 3, 20254.0My stay at Hilton Garden Inn Chicago Downtown south Loop was positive.The check-in process was smooth, and the room was well-maintained. Staff were friendly, and the overall cleanliness was excellent. I would recommend this hotel to travelers looking for affordability.
- SFSean FaganOct 29, 20252.0Area is going downhill. Homeless people around and in and out of the lobby. They don't staff the valet all the time so they can make you late. I was trying to get to a convention and I ended up having to send my employees in an Uber while they found someone to get my car. Completely ridiculous. The hotel restaurant is garbage also
- ECEmerald ChatmanOct 24, 20252.0This was my first time here, and I was disappointed. The original room I was assigned was not serviced, the desk chair was damaged, I found a lighter and trash under the chair, and the door in the cubby that opens to the refrigerator section was hanging off the hinge. When I notified the front desk about it, I was originally told that there were no more rooms available and that an engineer would come by to fix the door and “see about the chair”. Thankfully, I was assigned to a different room because the original one was prepaid, and I had traveled all day from California to Chicago. I’ve never had this type of experience at a Hilton, and I hope this hotel will do better in the future.
Frequently Asked Questions About Hilton Garden Inn Chicago Downtown South Loop
What are the check-in and check-out times at Hilton Garden Inn Chicago Downtown South Loop?
Check-in is from 4:00 PM and check-out is until 11:00 AM.
Does Hilton Garden Inn Chicago Downtown South Loop provide free WiFi?
Yes, free WiFi is available in public areas along with public internet terminals.
Are pets allowed at Hilton Garden Inn Chicago Downtown South Loop?
Yes, both cats and dogs are welcome at this pet-friendly hotel.
Are there any dining options inside the Hilton Garden Inn Chicago Downtown South Loop?
Yes, the hotel has a restaurant called Garden Grille that serves lunch and dinner daily, and room service is available.
What fitness and recreational facilities does the hotel offer?
The hotel offers a free fitness center, an indoor saline pool, and a hot tub for guests to enjoy.
Is parking available at Hilton Garden Inn Chicago Downtown South Loop?
Yes, both regular parking and valet parking services are available to guests.
Does the hotel provide any services for guests with disabilities?
Yes, the hotel is mobility accessible and offers accessible parking and accessible elevators.
What are some nearby restaurants where guests can dine outside the hotel?
Nearby dining options include Shang Noodle, Leiya which also has a candy store, Paris Baguette bakery, and Eleven City Diner.
What nearby cultural or entertainment venues can guests visit during their stay?
Guests can explore the Film Row Cinema, Columbia College Film Cage, Ludington Building museum, and the Sculpture Garden park located near the hotel.
Are there any nearby salons or spas for guests looking to relax or get beauty treatments?
Yes, guests can visit Aniko Salon & Spa, The NOW Massage South Loop, Red Nail Salon, and Spa Nails, all located close to the hotel.