Business Details
About
Hotel
Hilton Garden Inn Chicago Central Loop is a located in a historic building in the heart of Chicago’s financial district and across the street from Willis Tower, home of Chicago Skydeck. After you check in, you will experience our modern guest rooms with Smart TVs to stream your favorite shows, Wi-Fi, Keurig Coffee makers, microwaves, mini-refrigerators, and of course comfortable beds for a great night’s rest. Head to our fitness center and hop on a bike or treadmill or utilize our weights for a personalized workout. Our on-site restaurant, Depot is open and available for breakfast, lunch, and dinner with a range of made-to-order and grab-n-go selections.
Our Chicago hotel also offers meeting space when you need to gather. We're set in the bustle of the Loop neighborhood, surrounded by award-winning restaurants and theatre. Legendary attractions such as Millennium Park, Chicago Riverwalk, and the Shops on State are minutes away. This beautiful hotel is a short train or bus ride to baseball, football, basketball, and hockey games, where you can cheer on your favorite Chicago teams.
Location
Hilton Garden Inn Chicago Central Loop
245 S. Franklin St., Chicago, IL
60606, United States
Hours
Reviews
4.3
406 reviews
5 stars
270
4 stars
72
3 stars
23
2 stars
17
1 star
24
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Several reviews highlighted rude and dismissive behavior from staff, particularly at the front desk.
Cleanliness Issues
Multiple guests reported cleanliness problems, including dirty rooms and inadequate housekeeping.
Location
The hotel is praised for its excellent location near major attractions and public transport.
Amenities Lacking
Guests noted missing basic amenities such as toiletries, hair dryers, and proper bedding.
Customer Service
There were complaints about poor customer service, especially regarding handling complaints and issues.
- FDFernando DosSantosNov 16, 20254.0Very convenient location just accross the street from the Willis Tower. I stayed here one night for business, room was clean and staff was courteous. They don’t have their own restaurant though and staff sends you their other hotel’s(Canopy) restaurant which operates in the same building. I paid the outrageous price of $26 for a bagel and a latte so I recommend you plan to have breakfast somewhere else, there’s plenty of options around.
- AEAndrius ČepelisNov 8, 20251.0Have checked in a couple of hours ago, went for a short walk to look around, returned d cold and wet, it was continuously raining… Tool a shower and noted some “leftovers” from previous visitors of room 301 - bunches of hair on shower wall, please see attached pictures. One night stay for a single person is over 300 bucks. This kind of “findings” is no way acceptable! That also tells a lot about housekeeping services and quality control. Speaking frankly, it was disgusting… This is not a village hostel but rather a very well known brand hotel branch in Chicago center! Disgraceful…
- GRGrace ROct 29, 20251.0Im glad they have a laundry for guest. CONS FOR THOSE GUESTS STAYING HERE, bring quarters. YES QUARTERS. I had all my stuff ready, to find out their laundry room got no coin exchange or atleast an updated laundry which takes an apple pay or pay it online to get it activated. I suggest y’all update your laundry machines because this is very inconvenient on my end (esp im pregnant) I had went to the front desk to atleast exchange my $5 bill to quarters, she said sorry we’re cashless here, try restaurant next door (canopy side) which i went and ask two gentlemen, they said sorry we have no change and only carry it in the morning. So i went back to the front desk hilton side to ask again and beg, and told receptionist if they have any spare coins, she said again none, so im like “how y’all operating a laundry room with no bill changer, and none of y’all carry change for guests? So are y’all telling me that laundry room is just a display for guest?” Receptionist just told me, go to circle k and get change. Like Are u freakin serious????? Im frustrated cause your laundry machines are outdated taking only coins, y’all think guests carry coins here??? Second, none of the staff downstairs would help you. If i didnt need work clothes while im in the city for business opening at willis tower i promise i wouldnt waste my time using y’all laundry room. Please do better Hilton.
- SSsweta subhadarshniOct 25, 20253.0Staff is rude and lazy and does not know the meaning of hospitality
- SHSunny HOct 5, 20252.0the laundry room only takes quarters (yes, actual quarters, like it’s 1997). I spent half my sunday running around trying to find some: the front desk didn’t have any and suggested checking with the Hilton next door, the restaurant (which was closed), or the nearest convenience store (which also didn’t have any, somehow). spoiler: chipotle ended up saving the day. honestly, what kind of hotel laundry room still runs on quarters these days AND doesn’t have a machine to exchange cash? I just wanted clean clothes, not a scavenger hunt 🤬
Frequently Asked Questions About Hilton Garden Inn Chicago Central Loop
What are the check-in and check-out times at Hilton Garden Inn Chicago Central Loop?
Check-in is at 3:00 PM and check-out is at 11:00 AM.
Is the hotel pet-friendly?
Yes, Hilton Garden Inn Chicago Central Loop welcomes both cats and dogs.
Does the hotel offer free Wi-Fi to guests?
Yes, free Wi-Fi is available in public areas along with a public internet terminal.
What fitness facilities are available at the hotel?
The hotel features a free fitness center with elliptical machines, treadmills, free weights, and weight machines.
Are there dining options available on-site at the hotel?
Yes, the hotel has one restaurant named Depot, serving breakfast, lunch, and dinner with made-to-order and grab-n-go options.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel provides accessible parking and an accessible elevator, ensuring mobility accessibility.
Does Hilton Garden Inn Chicago Central Loop offer 24-hour front desk service?
Yes, the front desk is available 24 hours a day for guest assistance.
What nearby attractions can guests visit around the hotel?
Guests can explore nearby attractions such as Millennium Park, Chicago Riverwalk, and the Shops on State, all within minutes of the hotel.
Are there convenient transit options near the hotel?
Yes, the CTA Bus Stop 6711 is nearby, offering easy public transportation to explore Chicago.
What nearby dining and entertainment venues can guests visit around Hilton Garden Inn Chicago Central Loop?
Guests can enjoy nearby spots like Seville Chicago (restaurant and bar), Jackson Tavern (pub), Do-Rite Donuts and Chicken (coffee shop and sandwich shop), and Market Creations Cafe (buffet and cafe) for a variety of dining and entertainment experiences.