Claridge House Chicago, Tapestry Collection by Hilton

Reviews

• HK

  H K

  1 day ago
  2.0
  This place is badly in need of an upgrade. Shoebox rooms, landlord special pant jobs, peeling wallpaper, hooks hanging off the walls, stained carpet, the only chair in the room was a stacking chair that looks like it's from the 90s.. anybody can walk in off the street and take the elevator up to guest floors, no keycard required. They put a gross decorative pillow and knit throw on the bed that's probably never washed. It was not the luxury experience you'd expect from the photos. Don't pay for their "valet parking;" they don't even have a valet. You have to use the garage next door that's operated by a third party and it's a lot cheaper on SpotHero.
• ML

  Maria Langholz

  Nov 17, 2025
  4.0
  The Claridge House was good value for the area but a lot of the hotel was just fine. The air was aggressively dry, which was made more noticeable because the heater/ac was right next to the bed. So basically either super hot or cold, very dry air is blowing directly on you. It’s also very annoying that there’s a $25/day fee for amenities when the rooms don’t even have a coffee maker or microwave in them? Very basic but the “perks” are not worth what they make you pay. HUGE positive is that they welcome pets without a fee.
• NW

  Nicole Welch

  Nov 14, 2025
  5.0
  While the rooms are a bit small, they are very comfortable. You can’t beat the price for this location, and we love the daily happy hour in the lobby! This is our go-to place to stay whenever we visit the city. It’s in the best neighborhood in town with only a short walk, train, or bus ride to anyplace you’d like to go!
• LG

  Leah Graced

  Nov 7, 2025
  3.0
  Bring your earplugs. Not because the location itself is hopping, but because you will hear your neighbor gently clear their throat at all hours of the night. I’m not educated enough in Chicago architecture to know if insulation was banned prior to the 2000’s, but this place sure makes me think so. The staff are great and the location is pretty deec, but this building needs some TLC. The cost does not match the experience. The amenities are basic, and we can’t get turndown to save our lives. Hope this helps.
• TK

  Taylor Kotlarczyk

  Nov 3, 2025
  1.0
  Extremely disappointing stay. The staff were incredibly rude and unhelpful, which made the whole experience uncomfortable from the start. The room was in poor condition — carpets were stained, wallpaper was peeling with visible water damage, and there were cords hanging out of the wall. To make matters worse, they tried to charge us for things that were clearly included in our package booking. Even after saying it was all sorted, we were charged anyway. When we raised these issues, the staff were dismissive and made no effort to resolve anything. For the price we paid, we expected better service and basic honesty. Definitely wouldn’t stay here again.

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