Business Details
About
Hotel
In the heart of the Woodfield business district, DoubleTree by Hilton Chicago - Arlington Heights is close to anything you need and is conveniently located off I-90 and approximately 15 minutes from Ohare.
After receiving a free warm chocolate chip cookie at check-in, you can relax on signature Sweet Dreams bedding and enjoy our complimentary Wi-Fi. The hotel also features an on-site award-winning restaurant, Birch River Grill serving breakfast and dinner.
Woodfield Mall and Fashion Outlets of Chicago are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Legoland Discovery Center and Schaumburg Medieval Times. Practice your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as hiking/biking trails in the area.
Location
DoubleTree by Hilton Hotel Chicago - Arlington Heights
75 W. Algonquin Road, Arlington Heights, IL
60005, United States
Hours
Reviews
3.9
1,304 reviews
5 stars
569
4 stars
368
3 stars
171
2 stars
77
1 star
119
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many guests reported rude or unhelpful staff, particularly at the front desk, leading to a negative experience.
Room Conditions
Rooms are frequently described as outdated, dirty, and in need of maintenance, with issues like mold, bugs, and poor cleanliness.
Amenities
Guests expressed disappointment over missing amenities such as microwaves and fridges, as well as inconsistent shuttle service.
Food Quality
The quality of food, especially breakfast, received criticism for being cold and unappetizing, with some guests feeling misled about complimentary offerings.
Noise Issues
Several reviews mentioned noise disturbances from other guests and thin walls, impacting the overall comfort of the stay.
- DWDamian WNov 17, 20255.0EXCELLENT LOCATION TO STAY!!!! It required a bit of a walk to reach terminal 2 for the pick-up from terminal 1. The driver was incredibly friendly, truly one of the best pick-ups I've ever experienced, and the front desk staff were equally wonderful. She even called to remind me the time bus leave for ORD in the morning. The room was very clean and spacious. It's definitely a great place for an overnight stay to catch a flight the next morning at ORD. Will definitely be back!!!
- AVAthmiya VenkateshNov 15, 20252.0The rooms have 3 lamps, one was not working with buttons at their base. There is no common lighting with a switch at the entrance like almost all new hotels. The AC unit, made more noise than a jet on takeoff, could barely sleep in the 3 nights there. The rooms do not have microwaves or kettle or coffee makers. The only appliances were the relatively new TV and an extremely dinged up and small fridge. The bathroom sink is snake than most camper van sinks, barely the size of my palm. The location is close to a Meijer and Jewel osco. You will need to drive everywhere. The airport shuttle is spotty. With limited trips and vans. The gym is good for a hotel gym. The location has kind staff and is clean but that can never make up for the lack of basic amenities.
- ESErik SanchezNov 13, 20253.0I was expecting something a little better for a 4 star hotel but I ended up unimpressed, I'm not very picky but my room was in rough shape nothing that would deter me from coming back just very noticeable,it did have all of the small amenities advertised (smart TV, microwave, mini fridge,iron , coffee maker etc.)the front desk people are not very friendly but at least they're efficient. One of the good things of this hotel it's the location about a 15 minute drive to O'Hare and plenty to do around the area , honestly it's not a bad hotel I guess i was just expecting more from it.all in all its a good value.
- JCJacqueline De La CruzNov 9, 20255.0We had a wonderful stay! A warm welcome with a fresh cookie, quick and smooth check-in and check-out, and friendly concierge staff especially Ally. Nick, the manager, was very accommodating and provided personalized attention. The restaurant team and housekeeping staff were warm, hardworking, and ensured great food and spotless rooms. Indoor pool was a plus.
- CKColleen KempfertNov 8, 20253.0Called this hotel, to make sure there was a shuttle to take us to airport... yes... but ended being a big NO! LIMITED shuttle!! Had to get an Uber!
Frequently Asked Questions About DoubleTree by Hilton Hotel Chicago - Arlington Heights
What are the check-in and check-out times at DoubleTree by Hilton Hotel Chicago - Arlington Heights?
Check-in is at 3:00 PM and check-out is at 12:00 PM.
Does the hotel offer free Wi-Fi for guests?
Yes, complimentary Wi-Fi is available in public areas and there are public internet terminals.
Are pets allowed at this hotel?
Yes, pets including cats and dogs are welcome at the hotel.
What kind of dining options are available on-site?
The hotel features four restaurants, including the award-winning Birch River Grill, serving breakfast and dinner with a bar.
Is parking available at the DoubleTree by Hilton Hotel Chicago - Arlington Heights?
Yes, free self-parking is available for guests.
What accessibility features does the hotel provide?
The hotel has accessible parking, an accessible elevator, and is mobility accessible.
Does the hotel have fitness facilities?
Yes, there is a free fitness center available for guests.
Are there any nearby entertainment options or attractions to visit?
Yes, nearby attractions include the Legoland Discovery Center and Schaumburg Medieval Times, both popular for family entertainment.
Where can guests find nearby dining options besides the hotel's own restaurants?
Guests can visit nearby dining options such as The Dinner Detective Murder Mystery Dinner Show and Denny's for diverse dining experiences.
How can guests get around the local area from the hotel?
The hotel offers a local shuttle service, making it convenient to explore the Woodfield business district and nearby attractions like Woodfield Mall and Fashion Outlets of Chicago for shopping.