Hampton Inn & Suites West Des Moines/Jordan Creek

4.3
655 reviews

About

HotelHampton Inn
All of the bright and spacious guest rooms at the Hampton Inn & Suites West Des Moines/SW Mall Area hotel offer wonderful city views. Check emails with free WiFi using the handy lapdesk, or get to work at the large desk. Relax on the clean and fresh Hampton bed® and watch the LCD TV. Buy snacks, chilled meals, and alcoholic and non-alcoholic drinks in the 24-hour Suite Shop, to heat in your in-room microwave or chill in your refrigerator. Join us each morning for Hampton's free hot breakfast buffet, featuring fruit, yoghurt, fresh-baked waffles and much more. If you are heading out early, don't miss the most important meal of the day – pick up a free Hampton's On the Run Breakfast Bag™, Monday – Friday. Make updates to your presentation in the 24-hour business center, and plan a meeting for up to 65 people in the 588 sq. ft. conference room. Keeping up with your exercise routine is easy at this hotel near Jordan Creek. Work out in the fitness center, or plunge into the sparkling indoor swimming pool. After your work out, soothe tired muscles in the whirlpool tub. Take advantage of free tea and coffee 24-hours a day in the hotel lobby: where you can hire board games to keep the little ones busy, and ask our friendly staff about things to do in downtown Des Moines. Friendly service, clean rooms, comfortable surroundings, every time. If you're not satisfied, we don't expect you to pay. That's our commitment and your guarantee. That's 100% Hampton®.

Location

Hampton Inn & Suites West Des Moines/Jordan Creek
6160 Mills Civic Parkway, West Des Moines, IA
50266, United States

Hours

Reviews

4.3
655 reviews
5 stars
404
4 stars
147
3 stars
48
2 stars
27
1 star
29

What are people saying?

AI-generated from recent customer reviews

Staff Service

Many customers praised the friendly and accommodating staff, highlighting their helpfulness during check-in and throughout the stay.

Cleanliness

Overall, guests noted that the hotel was clean, though some reported issues with room cleanliness and maintenance.

Location

The hotel is well-located near shopping and dining options, which was frequently mentioned as a positive aspect of the stay.

Amenities Issues

Several reviews pointed out problems with amenities such as broken TVs, poor water pressure, and issues with the pool area.

Breakfast Quality

Feedback on breakfast was mixed, with some guests enjoying it while others found it lacking in quality and variety.
  • JT
    Jessica Taylor
    Dec 27, 2025
    5.0
    Clean place nice people and nice pool and hot tub oh and awesome breakfast.
  • JP
    Jimmy Purdy
    Dec 19, 2025
    5.0
    They got working the front desk remembered my name after seeing one time. That is a good thing. Instead of calling me sir as if to quietly say 'I don't remember your name', he addressed me as Jimmy. Comfortable place to stay. Great breakfast, starts at 6am, ends at 10am.
  • QC
    Quinten Clausen
    Nov 8, 2025
    2.0
    Hard to believe they can't fix their tv situation in their lobby with a walmart and costco near by. Not very resourceful.
  • BB
    Bob
    Oct 17, 2025
    4.0
    Seems to be clean and nice staff.
  • BS
    Bradley Sexton
    Sep 9, 2025
    5.0
    Nice hotel. Would recommend

Frequently Asked Questions About Hampton Inn & Suites West Des Moines/Jordan Creek

What types of parking are available at Hampton Inn & Suites West Des Moines/Jordan Creek?

The hotel offers free self parking as well as accessible parking for guests with mobility needs.

Is breakfast included when I stay at Hampton Inn & Suites West Des Moines/Jordan Creek?

Yes, guests can enjoy a free hot breakfast buffet featuring items like fruit, yoghurt, and fresh-baked waffles every morning.