Business Details
About
Hotel
Location
Hotel Renovo Des Moines Urbandale Tapestry by Hilton
11167 Hickman Road, Urbandale, IA
50322, United States
Hours
Reviews
4.4
629 reviews
5 stars
437
4 stars
109
3 stars
34
2 stars
22
1 star
27
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted concerns about room cleanliness, including dirty floors, unemptied trash, and moldy food.
Staff Performance
While some guests praised the friendly and accommodating staff, others reported rude behavior and poor customer service.
Pool Experience
The pool area received mixed reviews; some enjoyed it while others found it overcrowded and noisy, especially with children.
Breakfast Quality
Guests had varied experiences with breakfast, with some enjoying it while others found it overpriced and lacking in quality.
Room Condition
Several reviews mentioned issues with room maintenance, including broken amenities and uncomfortable pull-out beds.
- TMTed MartinNov 13, 20255.0The staff was great to work with. Was in town for a work event at the hotel and everything went great. Would highly recommend.
- NCNicholas CialoneNov 10, 20254.0Friendly staff, decent breakfast options. The pillows aren't great for me but it might be personal preference. The pool is nice and it's close to a good restaurant. Also has a 24 hour mini convenience shop.
- TRTammy RabbOct 27, 20253.0We have been coming to this hotel for years , but now the pool is freezing. Not sure why they don’t heat it like they used to. Might need to find a hotel that heats there indoor pool.
- MDMichael DamingOct 15, 20251.0❌Absolutely Not Recommended❌ 😡 One of the Worst Hotel Experiences I've Had 😡 The room service was practically nonexistent — no proper cleaning was done at all. They simply dropped off towels and left, without addressing even the most basic cleaning needs. To make matters worse, the room itself was dirty and clearly neglected. There was visible dirt on the floor and corners, and even a spider crawling around — as shown in the photo. It made the space feel not just unclean, but downright unsettling. Staying in a room like that was more of a horror experience than a restful one. The lack of cleanliness, attention to detail, and basic guest care was shocking. This place doesn't deserve more than a 1-star rating — and even that feels generous. At best, it's a 2-star property pretending to be something more. I strongly advise others, especially families, to stay far away. Save your money, your time, and your peace of mind — there are far better options out there.
- EMElysia MillerOct 8, 20254.0Overall decent stay here. Rooms were nice and clean. Breakfast was pretty good. Didnt get time to check out the amenities. I unfortunately left my jewelry in the bathroom and the cleaners did not turn it in to the front desk, nor did their division call me back after leaving a message,so that was very disappointing. Rates were a little high if booking directly through them.
Frequently Asked Questions About Hotel Renovo Des Moines Urbandale Tapestry by Hilton
What accessibility features are available at Hotel Renovo Des Moines Urbandale Tapestry by Hilton?
The hotel offers accessible parking, an accessible elevator, and an accessible pool to accommodate guests with mobility needs.
What are the check-in and check-out times at this hotel?
Check-in time is at 4:00 PM, and check-out time is at 12:00 PM.
Does Hotel Renovo offer contactless check-in or check-out?
Yes, contactless check-in and check-out options are available at this hotel.
Are pets allowed at Hotel Renovo Des Moines Urbandale?
No, pets are not allowed at this hotel.
Is Wi-Fi available for guests at Hotel Renovo?
Yes, free Wi-Fi is available in public areas, including public internet terminals.
What recreational facilities does the hotel provide?
The hotel features a free fitness center and an indoor pool for guests to enjoy.
Are there any dining options within or near the hotel?
The hotel has an on-site restaurant. Nearby, guests can enjoy comfort food at The Machine Shed and American cuisine at Iowa Machine Shed.
How can guests reach the hotel using local transit options?
While the hotel does not offer airport or local shuttles, nearby landmarks such as The Machine Shed and Westside Conservative Club can help orient guests when using local transportation.
Are there any nearby attractions to visit before or after staying at the hotel?
Guests can visit Living History Farms, a history museum and farm, or enjoy a workout at Aspen Athletic Clubs, both located close to the hotel.
What parking options are available for guests at Hotel Renovo?
The hotel offers free self-parking with accessible parking spaces available.