Business Details
About
Hotel
Stay with us at the Hampton Inn & Suites in Marshalltown, IA and you'll be in the midst of the great state of Iowa. The simple beauty of rolling hills, vast farmland, kitchen gardens and great community activities and businesses are just minutes away. When your business brings you here, take in a round of golf at the Harvester golf course, just a few minutes down the road, or stop with us for the night while traveling through to Des Moines or Cedar Rapids. The brand new Iowa Speedway is just 45 minutes away for our race fans as well.
While you are staying with us at our hotel in Marshalltown, you'll also be able to travel to the Meskwaki Bingo Casino just 20 minutes east to Tama, the Veteran's Home, Marshall County Historical Museum, Appleberry Farm orchards, or one of the many other attractions near us. It all comes together for a rewarding trip at the Hampton Inn & Suites in Marshalltown.
Location
Hampton Inn & Suites by Hilton Marshalltown
20 West Iowa Avenue, Marshalltown, IA
50158, United States
Hours
Reviews
4.2
518 reviews
5 stars
291
4 stars
133
3 stars
40
2 stars
18
1 star
36
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many customers noted that the hotel was clean and well-kept, although some mentioned issues with specific areas like the pool and bathrooms.
Customer Service
Feedback on customer service was mixed; while some praised friendly staff, others reported unhelpful or rude interactions, particularly at the front desk.
Breakfast Quality
Breakfast received positive remarks for variety and freshness, but some guests found it mediocre or inconsistent.
Room Issues
Numerous guests experienced problems with room amenities, including water pressure, heating/cooling, and malfunctioning appliances.
Facilities Maintenance
Several reviews highlighted maintenance issues, such as broken hot tubs and poor water temperature, indicating a need for better upkeep.
- DCDevin CloudNov 7, 20251.0UPDATE: Hampton Inn responded to my review with a link and phone number to the hotel. The link brings you to a generic Hampton Inn contact list. No one there could help me. I called the hotel, no one there could help me. It appears that this place wants to “appear” the be doing something about the customer complaint, however their process is flawed and even more frustrating. Honesty, why even try if you make it more difficult on the customer! Received an $875 charge on my CC a few days after leaving. Called the hotel and stated it was due to a damaged TV. I was there on a business trip and never turned the TV on. They said there was nothing they could do. So I disputed it through my CC. Came back and still said due to damaged TV. Here are a couple of my thoughts. 1: the antiquated TV could only be worth maybe $300. 2: the hotel water pressure is absolutely terrible. 3: the hot water may or may not work. 4: the air conditioners are loud and obnoxious. Seems like a low blow to try and over bill for a knowingly 2 star hotel. This will be my last time with any Hampton Inn.
- TATiffany AtcherNov 1, 20251.0I CANNOT recommend Hampton Inn hotel in Marshalltown. We scheduled my son's birthday party there.The manager at that time seemed a little weird about us using the pool. We then move our stuff to the meeting room, and get our pizza and cake eaten. Then come to find out the pool is closed due to "levels being off". Which was weird timing, I thought. After having conversation with the manager, his receptionist told me wrong about pool parties, and they don't allow the pool parties. I had this room booked since September 10th. So his solution was to shove us to the room and lie about everything only to say "I didn't want to ruin his party I have kids too". The only good that came out of it was a full refund. Pretty upset kids tonight though!
- PBPat BowersOct 27, 20255.0Everything you need.
- CCCharlie CowellOct 15, 20255.0Well kept and the consistency I expect from Hampton Inn
- CScarol StarleySep 22, 20253.0I stayed there.The place was clean.I had a problem with the person I was staying with.I went down and asked for a room.Meanwhile, I was in the lobby talking to my husband cuz.I was so upset.I said things maybe I shouldn't have said next thing.I know the little girl in the front office.Calls my niece from iowa to new mexico, to tell her she overheard me talk and stuff.And she didn't like it.So she wouldn't hold that young lady who told my sister everything.I said, which only caused hurt.It really didn't help her in any way.And I didn't cause any problem with front desk but I feel your hotel person should be talked to. I was not talking to her and she just spread something.I was saying in an emotional state.I don't see that as good business.I will never, ever stay in a hampton again.If that's the kind of service one gets
Frequently Asked Questions About Hampton Inn & Suites by Hilton Marshalltown
What are the check-in and check-out times at Hampton Inn & Suites by Hilton Marshalltown?
Check-in time is at 4:00 PM and check-out time is at 12:00 PM.
Does the hotel offer free breakfast to guests?
Yes, the hotel offers a free buffet breakfast to its guests.
Is the hotel pet-friendly?
Yes, both cats and dogs are welcomed at the hotel.
What accessibility features are available at the Hampton Inn & Suites Marshalltown?
The hotel provides accessible parking and accessible elevators for guests with mobility needs.
Are there any fitness facilities available on-site?
Yes, there is a free fitness center equipped with elliptical machines and treadmills.
Does the hotel provide free parking?
Yes, the hotel offers free self-parking for guests.
Is Wi-Fi available at the hotel, and is there a charge?
Free Wi-Fi is available throughout the public areas of the hotel, including a public internet terminal.
What nearby dining options are available for guests?
Guests can dine at nearby restaurants including El Ranchero Mexican Restaurant, Mojito Mexican Restaurant, Arby's, Culver's, and Taco Bell.
Are there any nearby hotels or accommodations close to Hampton Inn & Suites Marshalltown?
Nearby accommodations include Regency Inn, Best Western Regency Inn, Holiday Inn Express & Suites Marshalltown, and Super 8 by Wyndham Marshalltown.
What nearby transportation options can guests use to access the hotel?
The Greyhound Bus station nearby offers public transportation services for guests visiting the hotel.