Hilton Garden Inn Des Moines Airport

Reviews

• BP

  Brandon Pyles

  Nov 2, 2025
  5.0
  We've stayed here a few times now for the proximity to the airport, which is very convenient. The staff are always great and the hotel itself and rooms have always been clean and nice. No complaints. The adjoining restaurant is also convenient and delicious.
• BB

  Bobtony

  Oct 18, 2025
  3.0
  This is a really nice hotel that was very clean and has a comfortable atmosphere. There is an aitalian Steakhouse restaurant attached to it, which is highly recommended, but a bit pricey. I would like to have given a higher rating but the location of the hotel is as much a blessing as it is a curse. Its within a mile or two of the airport but its located directly off the end of one of the runways. When departing in the direction of the hotel you can hear every bit of the aircraft engines at full takeoff power. The earliest departure I heard was at 5:15 a.m. and the latest around 10 p.m.. I'm sure its much more tolerable when the airport is departing in another direction or using another runway. Also, the second floor rooms on the side of the building facing the airport (even numbered rooms) have a 'spectacular' view of the roof over the pool and meeting rooms. It was rather unsightly in my opinion and caused me to just keep the curtains closed even on a beautifully sunny day. The staff at the hotel were exceptional and worth noting. Everyone extended greetings and polite conversations and offered to be of assistance if needed. It was refreshing to see an entire team display such a friendly and welcoming attitude. They represent Hilton well. If aircraft noise is not an issue and you dont stay on the backside of the second floor, I think this would be a 5-star rated hotel.
• SC

  Samantha Clark

  Oct 11, 2025
  5.0
  There aren't enough stars that could describe the service we received today at the Hilton Garden Inn. It's Corbin's first day but we could have never guessed it. He served us with a big smile and a very respectful demeanor. We had slight miscommunication with the hotel when we checked if our room was ready early. The phone call remained professional at all times but he knew that there was more that could be done. Corbin and his manager took it upon themselves to call us back to make sure we were taken care of. They went way above and beyond to make our stay very comfortable and relaxing. We had a few rooms reserved for a group of us and they made sure to get all of our rooms next to one another. When I return to Des Moines I will not stay anywhere else besides at this Hilton. I hope Corbin remains at the Hilton. He is an asset to the Hilton team. Hilton, he's a keeper. Thank you for your fabulous hospitality.
• SO

  S O

  Oct 2, 2025
  2.0
  I feel like the days when staying at a hotel felt like a luxury are gone. The only real highlights of my stay here were seeing my name on the TV when I walked into the room and dining at Johnny’s Steakhouse, which had excellent food and outstanding staff. Outside of that, the experience was disappointing and not worth the price. The staff were friendly, but they seemed disorganized and possibly understaffed. The service just felt chaotic. For the price I paid per night, I expected more. I’ve stayed at hotels downtown Des Moines for around $70 less and received a larger room with a king bed, a full kitchen, and a bigger bathroom. Here, the bathroom was very small, and as someone who’s on the heavier side, it was difficult to move around. I also noticed what looked like water stains in the shower, which led me to buy Clorox wipes just to feel comfortable using it. On top of that, I had issues with bugs in my room—what I believe were water bugs. While the staff offered to spray or move me to a new room, the process wasn’t realistic since I had my dog with me. Their casual attitude toward the bug problem didn’t help either. The bed was uncomfortable, though maybe I’m biased because I have a Sleep Number at home. Regardless, my back hurt the entire time, and I couldn’t wait to get home for a good night’s sleep. To make things worse, the outside lights shone directly into the room at night, and the curtains didn’t fully close, leaving streaks of light that kept waking me up. Finally, the mini fridge was extremely noisy. It woke me up several times until I finally unplugged it, forgetting I had food inside that spoiled as a result. Another waste of money. Overall, I was very disappointed. I truly enjoyed Johnny’s Steakhouse, but next time I’m in town, I’ll stay somewhere I’m more familiar with—better value, better experience, and if I want a great meal, I can always make the trip to Johnny’s for the food and service.
• RC

  Robert Clarke

  Sep 17, 2025
  5.0
  Very nice hotel.

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