Business Details
About
Hotel
Welcome to Hilton Des Moines Downtown, an artfully bright and modern hotel. Part of the Des Moines Skywalk system, the hotel is connected to the Iowa Events Center - perfect for convention attendees - and offers quick access to offices, local dining, and Des Moines attractions. We have plenty of conveniences for your stay, including a signature restaurant, indoor pool, fitness center, and 14,000 sq. ft. of stylish event space.
It's easy to work or relax in our modern guest rooms. Draw the black-out curtains for a great night's sleep, then greet the day with a cup of coffee. Wi-Fi access, a 50-inch TV, a large workspace, MP3 connectivity, an in-room safe, and deluxe bath products add comfort to your stay.
Our Des Moines hotel has guests covered. Take a dip in the heated indoor pool, or work out in the complimentary, 24-hour fitness center. Our convenience shop and business center are open 24 hours, and we're happy to provide highchairs, cribs, and dining menus for children. Our hotel offers a complimentary shuttle service to Des Moines International Airport. Please see the Front Desk for more details or to arrange a ride.
Daily Mandatory Charge includes the IEC Facility Fee.
Location
Hours
Reviews
4.3
1,326 reviews
5 stars
838
4 stars
269
3 stars
83
2 stars
54
1 star
82
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted concerns about cleanliness, including dirty bathrooms, hair in showers, and unclean carpets.
Customer Service
While some guests praised the staff for being friendly and accommodating, others reported rude service and lack of responsiveness to issues.
Parking Problems
Many customers expressed frustration with the parking situation, including high fees, limited availability, and confusion regarding parking garage access.
Room Comfort
Guests had mixed experiences with room comfort, with some praising the beds while others complained about uncomfortable mattresses and noise issues.
Amenities and Services
The hotel offers a range of amenities, including a gym and restaurant, but guests noted that some expected services, like complimentary breakfast and water, were lacking.
- SBsalih başak1 day ago1.0I had breakfast at this Hilton location this morning and ordered the avocado toast as a healthy option. However, the bread was completely burnt on the bottom — as you can clearly see in the photo I uploaded. It was so overcooked that it was unhealthy and impossible to eat. I showed it to the server, who said they would let the chef know, but nothing happened afterward. My meal was not replaced, I did not receive an apology, and I was still charged for it. For a Hilton property, this level of quality and service is extremely disappointing. I expected much better attention to detail and customer care.
- MSMarc Schlichting4 days ago5.0The complimentary upgrade was appreciated!
- AGAlan GaulNov 10, 20254.0Good place for a small business conference
- ZZZaki ZaheerOct 26, 20251.0Firstly came into the room with pee in the toilet still. Nothing is included also- like spirit airways- actually spirit gives u free water - here you have to pay for a bottle of water. There was constant whirring in the ac unit and electrical. Super annoying when trying to sleep. No little slippers for me to use in the room. Parking wasnt particularly convenient bc u have to walk 5 mins away for parking and YES you have to pay. I am pretty sure motel 6 gives u free breakfast but not the Hilton. Literally so many small attention to detail things were not good which add up in the end. The ice bucket is the smallest excuse for a bucket. Genuinely if this was a run down motel, I would understand but when you pay this much for so little- it deserves this bad review. The gym was good tho.
- SGSamantha GardnerOct 20, 20254.0We arrived after dinnertime to check into the corner suite, which does have great views of Des Moines. The room itself was comfortable. The living room area was nice and the bed in the bedroom was extremely comfortable. The pullout couch was extremely uncomfortable for the kids, but I guess that's what you get with a pullout couch. The shower was a little less than desirable. The metal drain plate was so loud with the water hitting it and the water pressure was not great. We also arrived in our room and found a reusable water bottle. I went to speak to the front desk about it because, as a guest, it makes you curious if it was the cleaning staff or if the room wasn't thoroughly cleaned. I was informed a different guest was in our room, but decided they didn't like the view so it was probably their water bottle, which gives me a bit of the heebie-jeebies that they were in there long enough to leave personal belongings and then turn around and assign the room to us. Security did come up and grab the bottle and he thought it was the cleaning staff's water bottle, which was a little better of a situation than a random guest who was in our room prior to us checking in.
Frequently Asked Questions About Hilton Des Moines Downtown
What are the check-in and check-out times at Hilton Des Moines Downtown?
Check-in time is 3:00 PM and check-out time is 12:00 PM.
Is parking available at the Hilton Des Moines Downtown?
Yes, both self-parking and valet parking are available at the hotel.
Does Hilton Des Moines Downtown offer an airport shuttle service?
Yes, the hotel provides a complimentary airport shuttle service to Des Moines International Airport.
Are pets allowed at Hilton Des Moines Downtown?
No, pets are not allowed at the hotel.
What fitness and recreational facilities are available at Hilton Des Moines Downtown?
The hotel features a complimentary 24-hour fitness center and a heated indoor pool.
Does the hotel provide accessibility features for guests with mobility needs?
Yes, the hotel offers accessible parking, accessible elevators, and is mobility accessible.
Are vegetarian and vegan meal options available at the hotel?
Yes, Hilton Des Moines Downtown offers both vegetarian and vegan meal options.
What are some nearby dining options guests can visit around Hilton Des Moines Downtown?
Guests can enjoy nearby dining at Park Street Kitchen and Bar, which offers American cuisine and a bar atmosphere.
What entertainment or event venues are located near Hilton Des Moines Downtown?
Nearby venues include the Iowa Events Center, Hyvee Hall, and Veterans Memorial Auditorium, offering concerts and events for visitors to enjoy before or after their stay.
How can guests travel to local attractions from Hilton Des Moines Downtown?
Guests can use the hotel’s connections within the Des Moines Skywalk system for easy access to nearby offices, dining, and attractions, or use the complimentary airport shuttle and local shuttle services to explore the area.