Home2 Suites by Hilton Altoona Des Moines

Reviews

• GB

  Greg Banks

  Nov 5, 2025
  1.0
  To start off I stayed here with my wife when we came to town to visit her family. When we first arrived one lady was on her phone and when I said hello she sighed and had a stale look on her face like us checking in was an inconvenience for her. Come to find out later she was the general manager for this location. The rooms were nice but they did have lady bugs dead on the windows and I know this time of year in Iowa they are everywhere. Breakfast was good. The only down fall was the service I didn’t feel welcomed when I arrived but otherwise a nice hotel.
• HR

  Honest Reviewer

  Oct 28, 2025
  3.0
  This hotel for a King suite is a little pricey, yet really an amazing place to stay with or without children. It’s right by Adventureland, gas stations, food & has a great parking lot, outdoor patio with comfortable seating & fire pit. The pretty small hotel carts barely hold anything, so we used two. Easy check in, key cards work great! Pool by elevators (with towels), barely any seats, has a lift for handicapped, & was very warm, better if they had a bigger pool, HOT tub for adults, & sauna. I went upstairs while my husband took my stepdaughter swimming, came back 30 minutes later & I said, “that was a small swim!” My husband’s reply was, “It was a small pool.” 🤣 Just past check in to the left is where they have a self serve breakfast buffet from 6-10am. It had a lot to choose from yet they ran out of milk by 9am, asked for a refill and it was out in 5 minutes again (get a milk machine), out of waffle mix, syrup, butter, and attendants don’t seem to care. Would be great if they put in a counter for making your waffle as most people stood right in front of the irons to add butter etc., a microwave for heating better, ice machine & larger cups would be great! Juice machine should be in working order before breakfast & also could have larger plates that won’t drip syrup all over Room flaws, bathroom lights turn on automatically (not fun at night), sink was broken (had to twist right/up to work), if someone forgets to unlock a door you have to go around (code would better), blinking lights on fire alarms (we covered with wax earplugs), one of the two thermostats broke the 2nd day, couch bed was small, & they texted if we needed anything for the room (blanket/pillow/tp/tissues; never got them. All in all it’s a good hotel yet for near $250/night for the suite…I’ve stayed at better for around $85 in the Denver CO area. This is Des Moines…not like a top tourist destination, so why that price? I would only stay again if I needed two separate rooms and all the other hotels were sold out.
• JB

  Jessica Barbee

  Oct 25, 2025
  1.0
  We had a very disappointing experience at this hotel. We came to celebrate a little girl’s 8th birthday — just a small gathering to sing happy birthday and open presents. Within minutes, we were told to leave. The woman at the front desk claimed that multiple people had been coming to the desk asking for our room number, which was completely untrue. Then the manager, Jasmine, called my friend (the guest who booked the room) and told her to leave immediately, even saying that we were a “threat” to her staff — which was absurd. My friend stayed calm and respectful, yet Jasmine still called the police on her. The birthday girl ended up in tears. Instead of handling the situation professionally, Jasmine hid in the back office while a young employee was sent out to speak for her. When Jasmine finally came out, she had a rude and dismissive attitude. We were told that “you can’t have parties in your room” and “you can’t have more than six people,” but there were only 10 or so people there, and they were not all spending the night. Also we weren’t loud or disruptive at all. We had just arrived. This hotel needs serious improvement in customer service and professionalism. I would not recommend staying here — especially if you expect to be treated with kindness, honesty, and respect.
• BC

  Brylee Chestnut

  Oct 24, 2025
  1.0
  Me and my friend were at this hotel for my sister 8th birthday party and about 10 people showed up to sing her happy birthday and support her , soon we were rudely kicked out and had the police called on us for having a party and because 4 people were staying the night , mind you the max of people aloud to stay the night was 6 , i see no problem with what we did. My sister was crying because her birthday party was ruined by the hotel. The lady's name that kicked us out is jasmine she was very disrespectful about giving a refund for the hotel and just disrespectful in general . i do NOT recommend this hotel for any sort of get together for a child or anything else unless you wanna be rudely interrupted in the middle of it.
• IB

  Isa B

  Oct 24, 2025
  1.0
  I was there with a friend today and seen a woman at the front desk, I think her name is jasmine, she was very rude to a woman who was there to celebrate her daughters birthday, her daughter was crying in the lobby cause they had kicked her out for no reason. they brought police for no reason whatsoever, They were over all very rude. Never stay at this hotel.

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