Home2 Suites by Hilton Altoona Des Moines

Reviews

• KH

  Krista Hapner

  Dec 21, 2025
  1.0
  The rooms were decent, breakfast was good. As several others have pointed out, what makes this a bad experience is the people running it (or lack of running it in my case). During my stay, there was a scary domestic dispute between a man and a woman in the hallway and right next to my room. They were yelling things like “I’m going to kill you” and “I’m going to set you on fire” and throwing things around in their room. Not only did this disrupt my sleep but it made me scared for my safety. I messaged the front desk on the app and no one responded. The fighting continued so I called the front desk 3 times, no answer. Finally the man left so I ran down the hall to get to the elevators and go to the front desk. I waited at the front desk for at least 30 minutes, there was absolutely no one working the desk at all. I could understand if they were in the back for a little bit, I don’t expect people to be out there all the time but literally no one was working. Finally, after a few more hours of the girl screaming on the phone I was able to get some sleep. Then I called Hilton, and they escalated this to the hotel and I received no response for a week. A lady named Jasmine was supposed to call or email me but she never did. Hilton corporate had to reimburse for my stay. As a woman traveling by herself, this was a very scary situation and I did not feel like they cared or valued me in any way at this location.
• RJ

  Rick John

  Dec 21, 2025
  5.0
  Easy on/off I80, very friendly staff, rooms and amenities are top notch. Our granddaughter fell ill on our travels and we had to stop early in our trip - this was first place we saw pulling of I80. Walked in and they had a room, check-in took less than 5 minutes. Walked in to find a very clean and spacious room (which was good as there were 6 of us). Continental breakfast and coffee in the lobby were 10 of 10. Will not be disappointed!!!!!
• GB

  Greg Banks

  Nov 5, 2025
  1.0
  To start off I stayed here with my wife when we came to town to visit her family. When we first arrived one lady was on her phone and when I said hello she sighed and had a stale look on her face like us checking in was an inconvenience for her. Come to find out later she was the general manager for this location. The rooms were nice but they did have lady bugs dead on the windows and I know this time of year in Iowa they are everywhere. Breakfast was good. The only down fall was the service I didn’t feel welcomed when I arrived but otherwise a nice hotel.
• HR

  Honest Reviewer

  Oct 28, 2025
  3.0
  This hotel for a King suite is a little pricey, yet really an amazing place to stay with or without children. It’s right by Adventureland, gas stations, food & has a great parking lot, outdoor patio with comfortable seating & fire pit. The pretty small hotel carts barely hold anything, so we used two. Easy check in, key cards work great! Pool by elevators (with towels), barely any seats, has a lift for handicapped, & was very warm, better if they had a bigger pool, HOT tub for adults, & sauna. A friend went swimming, came back 30 minutes later & I said, “that was a small swim!” their reply was, “It was a small pool.” 🤣 Just past check in to the left is where they have a self serve breakfast buffet from 6-10am. It had a lot to choose from yet they ran out of milk by 9am, asked for a refill and it was out in 5 minutes again (get a milk machine), out of waffle mix, syrup, butter, and attendants don’t seem to care. Would be great if they put in a counter for making your waffle as most people stood right in front of the irons to add butter etc., a microwave for heating better, ice machine & larger cups would be great! Juice machine should be in working order before breakfast & also could have larger plates that won’t drip syrup all over Room flaws, bathroom lights turn on automatically (not fun at night), sink was broken (had to twist right/up to work), if someone forgets to unlock a door you have to go around (code would better), blinking lights on fire alarms (we covered with wax earplugs), one of the two thermostats broke the 2nd day, couch bed was small, & they texted if we needed anything for the room (blanket/pillow/tp/tissues; never got them. All in all it’s a good hotel yet for near $250/night for the suite…I’ve stayed at better for around $85 in the Denver CO area. This is Des Moines…not like a top tourist destination, so why that price? I would only stay again if I needed two separate rooms and all the other hotels were sold out.
• JB

  Jessica Barbee

  Oct 25, 2025
  1.0
  We had a very disappointing experience at this hotel. We came to celebrate a little girl’s 8th birthday — just a small gathering to sing happy birthday and open presents. Within minutes, we were told to leave. The woman at the front desk claimed that multiple people had been coming to the desk asking for our room number, which was completely untrue. Then the manager, Jasmine, called my friend (the guest who booked the room) and told her to leave immediately, even saying that we were a “threat” to her staff — which was absurd. My friend stayed calm and respectful, yet Jasmine still called the police on her. The birthday girl ended up in tears. Instead of handling the situation professionally, Jasmine hid in the back office while a young employee was sent out to speak for her. When Jasmine finally came out, she had a rude and dismissive attitude. We were told that “you can’t have parties in your room” and “you can’t have more than six people,” but there were only 10 or so people there, and they were not all spending the night. Also we weren’t loud or disruptive at all. We had just arrived. This hotel needs serious improvement in customer service and professionalism. I would not recommend staying here — especially if you expect to be treated with kindness, honesty, and respect.

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