Hilton Garden Inn Kauai Wailua Bay

Reviews

• DL

  Delong Landscaping LLC

  3 days ago
  1.0
  Awful experience asked to leave after our 1st day of 11 days. The hot tub was broken the entire time and has been broken. Mold in the room . They barely clean your room and not a good job. The whole hotel is under construction but no one is working.... like the roof is being replaced, painting, decks building sheds.. but not 1 shingle was laid in 11 days.... this is a very low hotel, carpet is gross. Service at front desk was awful. Logs all over the main beaches that it's by. Then afterwards they charged us $450 for parking and resort fee **** **** ****...
• JF

  Jennifer Fehr

  Nov 13, 2025
  4.0
  We really enjoyed our stay at the Hilton Garden Inn Kauai overall. The rooms were clean, spacious, and comfortable, and I loved the shower and the products they use. Plenty of outlets, a roomy layout, and comfy beds. One note: there’s a large corner in the room that’s perfect for storing bags, but with no lighting in that area, it made getting ready in the morning a little tough. Only two bedside lamps and one lamp on the dresser, so the room could definitely use another light. The beach right outside is wonderful—great for swimming and long walks, and the tiki bar is a fun spot to relax. The 24/7 market has all the essentials (soda, snacks, deodorant, etc.), and purchases count toward the daily credit, which was really convenient. Shout-out to Carl at the entrance—so friendly and genuinely funny. Also, the woman who helped us book a tour was wonderful; however, what I thought was the in-house concierge ended up being a third-party service. We were charged about 30% more than the tour’s listed price when we checked in at the activity, you’re prompted to tip her during payment, and the charge doesn’t go to the room (so no card points/bonuses). Just something to be aware of. The pools were underwhelming, and the hot tub was never turned on. The laundry room is free, which is great, but only one washer/dryer actually works, and there was a line of people waiting. The beach-towel card system was mildly annoying—turning in cards to get towels feels a little outdated. The location, though, is perfect for exploring the entire island, and that alone made our stay easy and enjoyable. We also appreciated being able to text the front desk—when they had an answer, they were quick and helpful, but if they didn’t, the message just went unanswered (example: our TV wouldn’t connect to apps or streaming and we never got a response). With all the pros and cons, I would stay here again for the location, comfy rooms, beach access, and friendly staff. Just go in knowing there are a few quirks.
• JS

  Jonathan Sullivan

  Nov 10, 2025
  3.0
  The bs resort fee is automatic deduction. It's just moneygrabbing nonsense for the accountants. The room was pretty big, not sure if it was an upgrade though. I picked a room with an ocean view but got a ground level view of a dirt road behind the hotel facing the ocean. Nice guy at the front remembered me from my last stay but the girls were a little less enthusiastic with their welcoming. Now, my reservation shows as cancelled even though I got there by 5 pm and and cc was charged. No points or credit for the stay and no help since they don't seem to answer the phone. Must be short staffed. First time I stayed there was totally different. Even the restaurant was more than pizza and salad. Oh well...I'll skip it next time.
• KG

  Krista Gunstone

  Nov 6, 2025
  2.0
  Longtime Diamond member here, and honestly — this hotel is in rough shape. I stayed in 2017 when it was lovely, but now it feels run-down and neglected. This time we stayed as a family, a group of six people across four rooms. The carpets smell of mildew, common areas are dirty (don’t look in the corners), and everything needs a serious refresh. Our first room reeked of mold/mildew and had a broken deadbolt on the door. After hours of waiting past midnight, we were finally moved to a different floor — but only to a room with two queen beds instead of the king we paid for. Other family members’ rooms had inconsistent housekeeping, and one hallway had a flattened dead gecko in the carpet that stayed there for days. Food is mediocre at best. The buffet is gone; breakfast is à la carte and hit or miss. Most staff seemed disengaged except for Clint (or Cliff?) at the front desk (tall man with white hair) — he was fantastic. Give that man a raise! Pros: decent pool, nice tiki bar, small public beach, close to the airport, and cheap price. Cons: mildew smell, old carpets, poor housekeeping, “resort fee” with barely any amenities (aka 1 towel per person and water each day), and limited food options. Sadly, this is my fourth disappointing Hilton in six months. It’s not a resort — just an aging hotel that badly needs renovation. Would not stay again.
• KS

  kevin suh

  Nov 5, 2025
  1.0
  Average hotel with average service — nothing special, but nothing terrible either. The only real issue was the front desk staff. They didn’t seem interested in helping or even listening. The Asian female manager, in particular, was unbelievable in how quickly she could make guests frustrated. She just tells you how it’s going to be and refuses to do anything for you — whatever she says is final. No discussion, no explanation, nothing. They really need to learn how to assist guests instead of brushing them off. And when you ask to speak to another manager, they just say, “Our manager already left at 5 p.m.” — ridiculous.

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