Business Details
About
HotelTru by Hilton
Embrace the TRU in you at our newly built TRU by Hilton McDonough hotel. Conveniently located off I-75, we’re just minutes to the historic city center, shopping and dining. Free WiFi, a huge bathroom, a 55-inch TV with HD channels and a fridge come as standard in all rooms.
You’ll love getting up to our complimentary "Build Your Own" breakfast with 30 sweet and savory toppings to customize your bagel, donut, yogurt or oatmeal. For fun snacks, single-serve wine and beer or a light meal on the go stop by the 24/7 market located at the front desk, aka the Command Center.
Enjoy the latest in workout equipment including treadmills, elliptical trainers and free weights at the fitness center. The Hive, our interactive lobby, is the place to be if you want to lounge, eat, play pool or work in the semi-private alcove.
Affordable travel now comes with unexpected things – like certainty.
Location
Hours
Reviews
4.3
962 reviews
5 stars
591
4 stars
189
3 stars
89
2 stars
47
1 star
46
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the friendly and helpful staff, particularly mentioning individuals like Chuck and Andre for their outstanding service.
Cleanliness Issues
Several reviews highlighted significant cleanliness problems, including dirty rooms, stained linens, and reports of pests.
Room Quality
Guests noted that while some rooms were clean and comfortable, others were small, poorly maintained, or had unpleasant odors.
Breakfast Quality
The breakfast offerings received mixed reviews, with some guests finding it decent while others felt it lacked variety and quality.
Customer Service Concerns
Multiple customers reported negative experiences with customer service, particularly at check-in and when addressing issues during their stay.
- TTTommy T.3 days ago5.0Stopped here as it had enough parking for our caravan to stay overnight. The lady working the counter that evening is actually a Hilton corporate employee who helps new locations start up and we had a nice conversation about our travels. The next morning, I almost missed out on a breakfast favorite that actually runs out during the available hours and that item evades my memory so eat early. Our room was unexpectedly very large and nice and gave us immediate access to the area we parked our vehicles so loading the next morning was easy. Hilton is a brand that my wife and I trust extensively.
- LGLynn GravesDec 22, 20253.0Tru by Hilton was an ok experience, the pillows were awful. The room was ok. I would give it a 6 on a scale of 1-10.
- MGM GrayDec 21, 20255.0Great service. Clean rooms and awesome staff
- EDElba DippDec 21, 20254.0Because of Chuck and Tonya, our stay was pleasant. The breakfast was decent, the room was cozy but we were bothered when we asked on the 3rd day to have room service and the gentleman forgot to make sure it was done. When approached the day we were leaving he said it was in the schedule to be cleaned, I was extremely bothered about that. The night before when we noticed it wasn’t cleaned, Chuck kindly provided a trash bag and fresh towels, thank you Chuck and Tonya.
- DTDavid TorbettDec 19, 20255.0The bed was very comfortable, and the service was excellent when I checked in and checked out and the breakfast was very good.
Frequently Asked Questions About Tru by Hilton McDonough
What are the check-in and check-out times at Tru by Hilton McDonough?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Is there free WiFi available at Tru by Hilton McDonough?
Yes, free WiFi is available in public areas and there is also a public internet terminal for guests.
Does Tru by Hilton McDonough offer breakfast?
Yes, a complimentary "Build Your Own" breakfast with 30 sweet and savory toppings is available for guests.
Is Tru by Hilton McDonough pet-friendly?
Yes, both cats and dogs are welcome at the hotel.
Are there fitness facilities at Tru by Hilton McDonough?
Yes, there is a fitness center available for free, equipped with treadmills, elliptical trainers, and free weights.
What accessibility features does Tru by Hilton McDonough provide?
The hotel offers accessible parking and an accessible elevator, and is mobility accessible.
What eco-friendly programs does Tru by Hilton McDonough participate in?
The hotel has ISO14001 and ISO50001 certifications, uses compostable food containers and cutlery, practices recycling, has a linen and towel reuse program, bans single-use plastic straws and styrofoam containers, and responsibly sources seafood.
Are there parking facilities at the hotel?
Yes, free self-parking is available for guests.
Which nearby hotels can I consider if Tru by Hilton McDonough is fully booked?
Nearby hotels include Residence Inn by Marriott Atlanta McDonough, Extended Stay America Suites - Atlanta - McDonough, Homewood Suites by Hilton McDonough, Hampton Inn Atlanta McDonough, Best Western Plus McDonough Inn & Suites, FairBridge Inn and Suites, Baymont by Wyndham McDonough, Hampton by Hilton, Howard Johnson by Wyndham McDonough GA, and Econo Lodge.
Are there dining options nearby for a meal or snacks?
Yes, nearby dining options include Applebee's Grill + Bar, Mis Costas Marisqueria (seafood), Mesquite (Mexican restaurant), Tropical Smoothie, and Southern Cooking (comfort food).
How can nearby transportation or services help me during my stay at Tru by Hilton McDonough?
Nearby services like Shell gas station and convenience store can assist with travel needs, and nearby car dealers such as McDonough Nissan and Alvarado Auto Exclusives can help with automotive services. Enjoy convenient access to local amenities while staying at the hotel.