Business Details
About
Hotel
Embrace the TRU in you at our newly built TRU by Hilton McDonough hotel. Conveniently located off I-75, we’re just minutes to the historic city center, shopping and dining. Free WiFi, a huge bathroom, a 55-inch TV with HD channels and a fridge come as standard in all rooms.
You’ll love getting up to our complimentary "Build Your Own" breakfast with 30 sweet and savory toppings to customize your bagel, donut, yogurt or oatmeal. For fun snacks, single-serve wine and beer or a light meal on the go stop by the 24/7 market located at the front desk, aka the Command Center.
Enjoy the latest in workout equipment including treadmills, elliptical trainers and free weights at the fitness center. The Hive, our interactive lobby, is the place to be if you want to lounge, eat, play pool or work in the semi-private alcove.
Affordable travel now comes with unexpected things – like certainty.
Location
Hours
Reviews
4.3
951 reviews
5 stars
584
4 stars
187
3 stars
88
2 stars
46
1 star
46
What are people saying?
AI-generated from recent customer reviews
Staff Service
Many customers praised the friendly and helpful staff, particularly mentioning individuals like Chuck, Andre, and Tomeka for their exceptional service.
Cleanliness
While some guests reported clean rooms, others noted issues with cleanliness, including dirty sheets and bathrooms, and concerns about common areas.
Room Quality
Several reviews mentioned that rooms were small and showing signs of age, with some guests expressing disappointment in the lack of amenities.
Breakfast Quality
The complimentary breakfast received mixed reviews, with some guests enjoying it while others found it lacking in variety and quality.
Location
The hotel is conveniently located near restaurants and shopping, making it a favorable choice for travelers.
- RCRuthea Covington5 days ago4.0Chuck was outstanding, he went above and beyond to fix an error from his co workers. He even followed up the next day. He turned my stay into a good one.
- KMKathy MooreNov 17, 20253.0Our room was clean & well fitted with amenities. However, we had a handicapped room that had a regular toilet with NO RAILS near it & a generous sized shower stall with one vertical bar & no horizontal bar & NO BENCH OR SEAT in the shower. How do you expect an 85 year old woman to live in this room? The young man at the front desk said they didn't have shower chairs or stools. Would not have stayed here if we had known this. Sadly this is not the standard of service that I have grown to expect with the Hilton brand.
- RMRichard MooreNov 16, 20253.0We arrived around 10:30pm and got a handicapped room. The next morning I realized the 'handicapped' equipment consisted of one grab bar in the shower. I went to the front desk and asked for a shower stool and the young man repeated Shower Stool? He had no idea what I was asking for. I can't believe that a hotel that has 4 or 5 handicapped parking spaces, never has handicapped customers that would need a shower stool. I improvised and used my cube cooler and it worked fine.
- CPChandni PatelNov 11, 20251.0Very disappointed with our stay. As soon as we checked in, we noticed a large cockroach in the room completely unacceptable for a hotel of this brand. To make matters worse, the front desk lady was extremely rude and unhelpful.
- RCR CNov 7, 20251.0Really disappointed in my stay After driving 12hrs..When checking in I was not greeted in a friendly manner, more like treated as an inconvenience. Not only did I not receive the room I paid for which was a king, but ended up with a queen which was terribly uncomfortable. The bedding was old dingy and yellow from age. The pillows had a horrible smell in which I ended up using my coat as a pillow. Cleanliness is not a priority here. The bathroom was gross. Had to use flipflops to step into the shower. You could tell cleaning supplies and a magic eraser had never been heard of. The pubic hair on the shower walls, floor and toilet seat must have been a bonus. The best part was not getting any sleep at all. Between the person running laps above me while wearing monster truck boots and hearing doors slam all night, Needless to say I ended up not staying the days in which was planned. I checked out first thing in the morning as soon as I saw daylight Literally couldn't get out of there fast enough!!!
Frequently Asked Questions About Tru by Hilton McDonough
What are the check-in and check-out times at Tru by Hilton McDonough?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Is there free WiFi available at Tru by Hilton McDonough?
Yes, free WiFi is available in public areas and there is also a public internet terminal for guests.
Does Tru by Hilton McDonough offer breakfast?
Yes, a complimentary "Build Your Own" breakfast with 30 sweet and savory toppings is available for guests.
Is Tru by Hilton McDonough pet-friendly?
Yes, both cats and dogs are welcome at the hotel.
Are there fitness facilities at Tru by Hilton McDonough?
Yes, there is a fitness center available for free, equipped with treadmills, elliptical trainers, and free weights.
What accessibility features does Tru by Hilton McDonough provide?
The hotel offers accessible parking and an accessible elevator, and is mobility accessible.
What eco-friendly programs does Tru by Hilton McDonough participate in?
The hotel has ISO14001 and ISO50001 certifications, uses compostable food containers and cutlery, practices recycling, has a linen and towel reuse program, bans single-use plastic straws and styrofoam containers, and responsibly sources seafood.
Are there parking facilities at the hotel?
Yes, free self-parking is available for guests.
Which nearby hotels can I consider if Tru by Hilton McDonough is fully booked?
Nearby hotels include Residence Inn by Marriott Atlanta McDonough, Extended Stay America Suites - Atlanta - McDonough, Homewood Suites by Hilton McDonough, Hampton Inn Atlanta McDonough, Best Western Plus McDonough Inn & Suites, FairBridge Inn and Suites, Baymont by Wyndham McDonough, Hampton by Hilton, Howard Johnson by Wyndham McDonough GA, and Econo Lodge.
Are there dining options nearby for a meal or snacks?
Yes, nearby dining options include Applebee's Grill + Bar, Mis Costas Marisqueria (seafood), Mesquite (Mexican restaurant), Tropical Smoothie, and Southern Cooking (comfort food).
How can nearby transportation or services help me during my stay at Tru by Hilton McDonough?
Nearby services like Shell gas station and convenience store can assist with travel needs, and nearby car dealers such as McDonough Nissan and Alvarado Auto Exclusives can help with automotive services. Enjoy convenient access to local amenities while staying at the hotel.