Hampton Inn and Suites Johns Creek

Reviews

• HA

  Hebatollah Ali

  Dec 27, 2025
  1.0
  Worst hospitality’s person ever in the check in. So rude , disrespectful , unprofessional and racist to us .she doesn’t even want to look at us and just point to the machine to pay the money speechless with frowny face . Even when we took to her she doesn’t reply or care . Even she checked us into the wrong room . I’m so disappointed and upset. It’s a big chain of hotels and they should care about their customers .
• HH

  Hesham Hassan

  Dec 27, 2025
  1.0
  ⸻ ⭐ 0/5 – Extremely Disrespectful and Unacceptable Front Desk Experience Place: Hampton Inn & Suites Johns Creek, GA Date & Time: Saturday, December 27, 2025 – around 2:30 PM I arrived to check in and waited at the front desk for over 10 minutes. When a staff member finally appeared (later identified as Thomasina), I politely stated that I was there to check in. Her response was shocking. She gave me a hostile and contemptuous look, did not greet me, did not say a single word, and refused to communicate. Instead of speaking, she shushed me, ignored my presence entirely, and continued working on her computer as if I were an inconvenience rather than a guest. When I asked why she wasn’t speaking to me, she still refused to answer, pointed silently at the card machine, and continued to glare at me with clear disrespect. When I asked for her name, she ignored me completely. I have traveled extensively and stayed in hundreds of hotels worldwide, across different cultures and countries. I can confidently say this was the worst front desk interaction I have ever experienced. This was not just poor customer service—it was demeaning, unprofessional, and deeply disturbing. The attitude and treatment strongly suggest racial bias and a complete lack of basic hospitality standards. Someone who treats guests with this level of contempt should not be in a customer-facing role, especially in a brand that claims to value welcoming service. I am writing this review to warn potential guests: if respectful treatment and basic human decency matter to you, think twice before choosing this property. This incident should be taken seriously by management, and appropriate corrective action must be taken
• SJ

  Stephanie James

  Dec 8, 2025
  5.0
  We were in GA promoting our brand and we have been to so many hotels and this one was by far the best hotel customer service I’ve received in a long time. It was so refreshing to have people actually communicate with you and inquire about your day. Micheal in the kitchen was the most sweetest. He had the holidays music playing lightly the ambiance was so nice and the dining and kitchen areas was spotless and delish !!! I couldn’t believe there were so many options! The young lady who checked us in was sweet and inviting and the laughs we have had last night with the evening reception was memorable. They actual are hospitable here. Like they actually get it. 10 stars ! I’ll make sure to come stay here again. Clean quiet professional friendly inviting smooth sailing experience from entry to exit.
• AM

  A Martinez

  Nov 21, 2025
  5.0
  There is really not a better Hotel at this price point in the area. Consistency across the board is key when I travel and this Hotel meets the mark every single time. Sometimes I choose different Hotels in the area when my budget allows it but otherwise, this is the one.
• AM

  A M

  Nov 14, 2025
  3.0
  Used to be our favorite but it seems to be slipping. We have stayed here a number of times. There are 5 hotels in the area and this is the only one that doesn’t seem to have cleanliness, bugs or noise issues. Our first stay was remarkable – along with the clean quiet room with comfortable bed, strong wifi and good water pressure – super friendly staff, great breakfasts in a US hotel, hot beverages and fruit available 24/7, weekday happy hour with wine, beer, soda and cheese/cured meats. The breakfast has the standard Hampton Inn rotating hot items: scrambled eggs, cheese omelets, western style omelets, egg white frittata, black pepper eggs, bagel topper; with maple sausage slices, pork sausage patties, chicken sausage patties, turkey sausage link, pork ham slices, and (when you’re lucky) bacon; and redskin potatoes (these really need to be crispy not soggy and often served), hash brown patties, biscuits with gravy, pancakes; waffle maker with toppings (not the best we’ve seen – Boston had mini m&m’s and whipped cream) And MORE: full size Chobani Greek yogurts, Chobani flip yogurts, fresh cut fruit including pineapple and strawberries, hot sauce packets Cons: QR code tip cards everywhere (front desk, housekeeping, breakfast on every table) The last couple of stays things haven’t been quite the same. One morning the cut fruit was melon only. The breakfast staff member was hoovering in a super uncomfortable way. And over hundreds of hotel stays and the few rare times I’ve ever had to speak to a GM, I’ve never encountered a General Manager like Ylan because she really does not care what you have to say or need because “this is a business… it’s not our problem…”.

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