Home2 Suites by Hilton Columbus, GA

Reviews

• AA

  Ataylor

  6 days ago
  1.0
  Unacceptable stay. Staff was consistently rude, dismissive, and visibly annoyed by basic guest requests. Hospitality was completely absent. Breakfast was dirty and poorly managed. Food was not replenished, the area was never cleaned between guests, and silverware was visibly dirty. The worst issue occurred at 5 a.m. before an early flight. Housekeeping removed our bath towels and failed to replace them. When I requested towels at the front desk, I was told none were available and was instead offered a floor mat. After questioning how a floor mat replaces a towel, I was spoken to condescendingly and given an explanation of how laundry works—rather than a solution. Only after pushing was a pool towel offered. Unfortunately, I witnessed several incidents of the staff being rude to several different customers. It was almost as if they were annoyed people were staying at this hotel, when that the whole point. The only thing this hotel has going for it is location. But location is not worth the horrible experience. A hotel that cannot provide clean towels, clean utensils, or basic courtesy should not be operating. Stay elsewhere.
• MN

  MariAnn N.

  Jan 2, 2026
  2.0
  I typically love Home2 Suites and rave about the brand often, which is why this stay was especially disappointing. My mom and I stayed here this past weekend, and the condition of the room was very subpar compared to the standard Home2 Suites usually provides. Upon opening the room door, we immediately noticed straw wrappers left on the counter, a hanger sitting near the TV, a sofa cushion flipped up, dusty nightstands, and visible shoe prints in the bathroom. The bathroom door would not close. We had to prop it shut with a shoe just to keep it closed. There were also no towels in the room, so we had to go to the front desk to retrieve them. There was hair left in the shower. Unfortunately, all of these things were not the worst issue. The worst was finding a roach in the bathroom. My mom asked, “Is this the hotel you’re always raving about?” It was definitely a bad first impression for her. I will not let one location ruin my opinion of the entire brand, but I will not be booking this Home2 Suites again. Cleanliness and attention to detail were clearly lacking during our stay.
• LD

  Linda DeTerlizzi

  Dec 27, 2025
  3.0
  Great location. Property is tired. No water available for diamond guests. Guests walking with not shoes in the lobby and not coming from the pool, Rpom was clear. Shower door and fixtures were loose. Staff could not keep up with the demand for coffee in the morning.
• MB

  Missy B

  Dec 26, 2025
  1.0
  We've stayed in many Home 2 Suites and love them but this one definitely missed the mark. No complimentary water, which is not a deal breaker but definitely an inconvenience when all others have had it. Walked into the room to all the cabinet doors and drawers wide open. The bathroom was really run down and just dirty. Sink stopper was a nasty clog. The shower had so much black mold where it had not been properly cleaned. Trash piled up in the entrance including poop bags because the pet station was also full. The elevator is terrible, take the stairs. There was no effort put into this place whatsoever, definitely lost our business in Columbus...DO BETTER.
• CW

  Chris Webb

  Dec 17, 2025
  5.0
  I enjoyed my stay with clean rooms and hotel. Left behind two charging devices. When the staff went to check on it, it was no where to be found. They went to the lost and found, no luck. After looking for a while they found my $285 charger for my hearing aids. Then they were nice enough to pack it up with Fed Ex and sent it back to me, saving me a boatload of money! Can't say enough good things about the staff at Home 2! Thank you and Merry Christmas!

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