Business Details
About
Hotel
The Hilton Garden Inn Columbus, Georgia hotel is located in the Brookstone Center in North Columbus and easily accessible from I-85. 2, within minutes of shopping restaurants and entertainment. We provide spacious guest rooms full of thoughtful amenities complemented by friendly service and a down-home Southern style atmosphere at an affordable price. Our amenities include: Lakeside Grill serving breakfast, lunch and dinner and evening room service, Pavilion Pantry convenience mart making food available 24-hours a day, free high-speed Internet in guest rooms and public spaces and on-site 24-hour fitness center.
Location
Hilton Garden Inn Columbus
1500 Bradley Lake Boulevard, Columbus, GA
31904, United States
Hours
Reviews
4.1
983 reviews
5 stars
527
4 stars
223
3 stars
95
2 stars
51
1 star
87
What are people saying?
AI-generated from recent customer reviews
Staff Friendliness
Many customers praised the staff for being friendly, helpful, and accommodating, with specific mentions of individuals like Wanda and Tiffany.
Cleanliness Issues
Several reviews highlighted cleanliness problems, including dirty rooms, stained bedding, and unclean bathrooms.
Breakfast Quality
Customers expressed dissatisfaction with the breakfast offerings, citing high prices and poor quality of food.
Room Comfort
Guests reported issues with room comfort, including malfunctioning HVAC systems, uncomfortable beds, and inadequate bathroom lighting.
Customer Service
Mixed feedback on customer service, with some guests experiencing helpful interactions while others faced rude or unhelpful staff.
- KCKatie Coggin1 day ago1.0I am writing to express my deep disappointment with our recent three-night stay at the Hilton Garden Inn. Unfortunately, our experience was far below the standard we expect from Hilton properties, especially considering I am a Diamond Member and we stay in Hilton hotels frequently. During our stay, our room was not cleaned a single time, despite us requesting housekeeping twice. When we arrived, there were only two towels in the room, even though we are a family of five. I went downstairs to request additional towels, but I was told there were no clean towels available. I asked again on the second day and was given the same response. As a result, our family had to share two towels for the entire stay, which is completely unacceptable. On the second night, our daughter became sick in the bed. We informed the front desk and requested that housekeeping clean the room the following morning. Even after explaining the situation, our room was still not cleaned, and we were left to deal with the mess on our own. Additionally, the shower was noticeably dirty when we first arrived, which gave us an immediate negative impression before the other issues even began. We have always trusted the Hilton brand because of its consistency, cleanliness, and customer service, but this experience was by far one of the worst we have ever had. This stay did not meet the basic expectations of comfort, cleanliness, or hospitality.
- BGBrandi Greeson6 days ago5.0We were highly impressed with our stay especially guest services. Ismail Shabazz and the hotel staff were phenomenal. From check in to making sure we had everything we needed for our stay. I would highly recommend.
- RHRobert HightNov 14, 20254.0The restaurant for breakfast was very very very slow. Food was good if you have enough time to wait for it.
- MFMonica Wiseman (Fufu)Nov 2, 20253.0The people in the reviews were right, the water IS FREEEEEZING. You could throw in some ice cubes and they wouldn’t melt. Please fix this Hilton otherwise rooms are very clean
- SFSteve FioricaOct 25, 20255.0The entire staff was amazing. We were a large group renting 4 rooms and they were great with everything. They even stored a cake in the bar fridge to keep it stored for a surprise for a recent soldier graduation from the Army. Special call out to Ismail and the lady he was working (can't remember her name... sorry) they kept the system open until 2am since the flights were delayed. Thank you guys so much.
Frequently Asked Questions About Hilton Garden Inn Columbus
What are the check-in and check-out times at Hilton Garden Inn Columbus?
Check-in is at 3:00 PM and check-out is at 11:00 AM at Hilton Garden Inn Columbus.
Is Hilton Garden Inn Columbus accessible to guests with mobility needs?
Yes, the hotel provides accessible parking and an accessible elevator to accommodate guests with mobility needs.
Does Hilton Garden Inn Columbus allow pets?
Yes, both cats and dogs are welcome at Hilton Garden Inn Columbus.
What dining options are available at Hilton Garden Inn Columbus?
The hotel features the Lakeside Grill restaurant serving breakfast, lunch, and dinner, along with a Pavilion Pantry convenience mart available 24-hours a day, and evening room service.
Does Hilton Garden Inn Columbus have facilities for fitness and relaxation?
Yes, it offers a 24-hour fitness center with equipment like elliptical machines, free weights, and a treadmill, as well as an indoor pool and a hot tub.
Is Wi-Fi available at Hilton Garden Inn Columbus?
Yes, free high-speed Wi-Fi is available in guest rooms and public areas, including public internet terminals.
What parking options does Hilton Garden Inn Columbus offer?
Self-parking is available and free of charge for guests at Hilton Garden Inn Columbus.
How can I book a stay at Hilton Garden Inn Columbus?
You can book online through Hilton's app or website, using the Hilton Honors app or the hotel's website link.
What medical facilities are located near Hilton Garden Inn Columbus?
Nearby medical facilities include DaVita Columbus Home Training dialysis clinic, The Allergy Center at Brookstone, North Columbus Medical Home, Lane Dermatology, Baliga Family Practice, Skin Cancer Specialists, and several doctors such as J. Nicole Flandry, M.D., Jenise Santos, PA-C, and Karin Fuller, PA-C.
Are there financial services or mortgage brokers near Hilton Garden Inn Columbus?
Yes, several mortgage brokers and financial service providers are nearby, including Vicki Hardage, Kelli Tomlin, Beau Parker, Brian Elkins - CMG Home Loans, Michele O'Neill - CMG Home Loans, Nikki Money - CMG Home Loans, Katherine Gentry - Mortgage, Marsh & McLennan Agency, InComm Financial Services, AJ K, Capital Wealth Management Group, and TCPA.