Hilton Garden Inn Columbus

Reviews

• AS

  Ashley Stewart

  Jan 2, 2026
  1.0
  I was very disappointed with my stay. From the moment I walked in, there was an unpleasant smell in the lobby. I tried to overlook it, but the issues continued. The front desk clerk was adequate, but the manager’s attitude was unwelcoming and even rude—she seemed upset and did not speak to guests, including myself. The food is overpriced and does not taste good. Paying nearly $200 per night and still having to pay for breakfast is unreasonable. I often stay at the Hyatt when visiting Columbus, which includes breakfast, but they were fully booked during this trip. Overall, the value does not justify the cost, and I will not be staying here again. I also strongly suggest that Hilton address the management issues at this property. I will contact GoHiton with my complaint.
• CA

  Chris Amerson

  Dec 27, 2025
  5.0
  Nicole and Anthony at the front desk were very helpful. The bed and room was modern and in good shape. Would definitely stay here again.
• CW

  Chris Woodson

  Dec 2, 2025
  2.0
  I was supposed to stay here 4 nights; I left after one. Room bathtub was rusted and stained, looked like someone tried to sand it down. Bed was very lumpy. Both dinner and breakfast restaurants were aweful---workers not around the once they do show up they are basically out of everything. Once I finally got my breakfast, half of it was missing because even though the menu says it comes with the meal, I didn't ask for it. Oh, and by the way, they were out of all but the white bread option for sides. The diamond food allowance benefit is only $10 and they charge $4 for things like sodas.
• HP

  Hari Priya

  Nov 28, 2025
  4.0
  Our stay was short , room was neat. The property is right next to Bradley Lake, it has a great view. If you’re visiting Columbus this is a a cool place to stay.. wish they had all day coffee/ hot water station for guests.
• KC

  Katie Coggin

  Nov 23, 2025
  1.0
  I am writing to express my deep disappointment with our recent three-night stay at the Hilton Garden Inn. Unfortunately, our experience was far below the standard we expect from Hilton properties, especially considering I am a Diamond Member and we stay in Hilton hotels frequently. During our stay, our room was not cleaned a single time, despite us requesting housekeeping twice. When we arrived, there were only two towels in the room, even though we are a family of five. I went downstairs to request additional towels, but I was told there were no clean towels available. I asked again on the second day and was given the same response. As a result, our family had to share two towels for the entire stay, which is completely unacceptable. On the second night, our daughter became sick in the bed. We informed the front desk and requested that housekeeping clean the room the following morning. Even after explaining the situation, our room was still not cleaned, and we were left to deal with the mess on our own. Additionally, the shower was noticeably dirty when we first arrived, which gave us an immediate negative impression before the other issues even began. We have always trusted the Hilton brand because of its consistency, cleanliness, and customer service, but this experience was by far one of the worst we have ever had. This stay did not meet the basic expectations of comfort, cleanliness, or hospitality.

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