Business Details
About
Hotel
Just five minutes from beautifully wooded Red Top Mountain State Park, our hotel is located off I-75 and Main Street. There are nearby activities for everyone, from the challenging Pine Mountain Trail with stunning views to water recreation at Allatoona Lake. Shops, dining, and Booth Western Art Museum are just 10 minutes away in downtown Cartersville.
Location
Hours
Reviews
4.3
439 reviews
5 stars
283
4 stars
81
3 stars
30
2 stars
22
1 star
23
What are people saying?
AI-generated from recent customer reviews
Cleanliness
While many guests praised the cleanliness of the rooms and common areas, several reviews noted issues such as dirty bathrooms, unmade beds, and even bed bugs.
Staff Performance
The staff received mixed reviews; some guests highlighted friendly and helpful service, while others reported rude behavior and poor management.
Breakfast Quality
The breakfast offerings were frequently criticized for being limited and of low quality, with many guests expressing disappointment in the food options.
Location
Guests appreciated the hotel's convenient location near I-75 and local amenities, often mentioning it as a positive aspect of their stay.
Room Amenities
Several reviews pointed out the lack of basic amenities like coffee makers and microwaves in rooms, as well as issues with air conditioning and television functionality.
- MBMario Buffone2 days ago2.0Staff was friendly but room smelled like heavy cigarette smoke. Asked to change rooms but none were available. Had to run to target and fabreze our room every once in a while.
- EJEternity James5 days ago4.0The front desk staff was amazing 🤩 … don’t really have much to complain about ! The tv didn’t really work much ! Keep going out ! So I only watched TV for about an hour before I just gave up and turned it off because the service kept going in and out ! But my room was clean and spacious
- KWKaren WardDec 28, 20255.0Great place to stay...full breakfast available...great clean room...great water pressure...and noon checkout....too.many places want u out by 10...pricing was fair via our reservation on booking.com...lobby lovely and checkin was easy and polite...we have had so many high price no breakfast disappointments was very surprised and thrilled ..very near 75 ramps
- CLCarrie LankfordDec 27, 20255.0Large selection for breakfast, very clean rooms, and one of the best hotel showers I’ve had! Wish we were staying more than one night!
- JRjenni reidDec 23, 20253.0We had a late check in and all they had left was a handicapped king which was fine. The floor in bathroom was super scuzzy. It looked like it was waxed add scraped to remove the wax. Otherwise the room was mostly clean, the bed was somewhat comfortable. Breakfast was really good
Frequently Asked Questions About Tru by Hilton Cartersville
What accessibility features does Tru by Hilton Cartersville offer?
The hotel provides accessible parking, an accessible elevator, and an accessible pool to ensure comfort for guests with mobility needs.
Is breakfast included for guests at Tru by Hilton Cartersville?
Yes, breakfast is available for free to all guests during their stay.
Does the hotel allow pets during the stay?
Yes, Tru by Hilton Cartersville welcomes both cats and dogs as pets.
Are there any fitness or recreational facilities available on-site?
The hotel features a free fitness center, an outdoor pool, and a game room for guest enjoyment.
What are the check-in and check-out times at Tru by Hilton Cartersville?
Check-in begins at 3:00 PM, and check-out is by 12:00 PM.
Is parking available at the hotel?
Yes, self-parking is available for free at the property.
Does Tru by Hilton Cartersville offer free WiFi?
Yes, free WiFi is available in public areas, including access to a public internet terminal.
What nearby outdoor activities can guests enjoy around the hotel?
Guests can explore beautiful areas such as Red Top Mountain State Park, Pine Mountain Recreation Area, and various hiking trails including Pine Mountain Trail West and Top of Pine Mountain for a great outdoor experience.
Are there dining options near the hotel?
Yes, nearby restaurants include Komatsu, a Japanese restaurant, McDonald's, and Blimpie, providing several choices for guests looking for dining options close to the hotel.
Where can guests find gas stations and convenience stores near Tru by Hilton Cartersville?
Nearby convenience and gas stations like Shell, Circle K, RaceTrac, BP, and Exxon offer fuel and snacks, conveniently located for guests with vehicles.