Business Details
About
Hotel
Just five minutes from beautifully wooded Red Top Mountain State Park, our hotel is located off I-75 and Main Street. There are nearby activities for everyone, from the challenging Pine Mountain Trail with stunning views to water recreation at Allatoona Lake. Shops, dining, and Booth Western Art Museum are just 10 minutes away in downtown Cartersville.
Location
Hours
Reviews
4.3
428 reviews
5 stars
280
4 stars
77
3 stars
28
2 stars
20
1 star
23
What are people saying?
AI-generated from recent customer reviews
Staff Performance
The staff received mixed reviews; while some were praised for being friendly and helpful, others were criticized for being rude or unresponsive.
Cleanliness
Many guests reported issues with cleanliness, including dirty rooms and bathrooms, while others found the hotel to be spotless and well-maintained.
Comfort
Guests had varying experiences with comfort; some found the beds and pillows uncomfortable, while others appreciated the cleanliness and comfort of their rooms.
Noise Levels
Several reviews mentioned noise issues, particularly from other guests and the air conditioning system, affecting sleep quality.
Breakfast Quality
The breakfast offerings were generally viewed as mediocre, with some guests expressing disappointment in the variety and quality of food.
- MSMelodie StephensNov 15, 20255.0Had to ask and then wait for certain breakfast items. Prices really high on other food and drink items.
- CBCacey BlankinshipNov 14, 20251.0Key cards were unavailable. App also didn’t work had to get online support and the desk to try to get me a digital card for over an hour then on top of that can’t even share the card with others. No one at the desk knows how to help at all with the app.
- AMA MNov 8, 20255.0Excellent property for the rate. Could not believe this was a $100/night place during the week including breakfast. Room could use a little more thorough cleaning.
- CHChristopher HillOct 25, 20252.0After the check in online function didn’t work, we were forced to deal with a not so friendly nor informative front desk. 2 girls who seemed more interested in their phones and gossip than customer service. After walking in with the reservation confirmation loaded (which we pre paid) we were told we need ID, instead of arguing we simply obliged, after the keys handed to us “here’s your keys” was all that was said. After all that, had to walk back to exchange our keys as the tv didn’t work.. this hotel is so noisy at night you definitely need a working tv. The beds are awful, and the pillows are just the worst. We travel between Florida and Indiana frequently so this was hopeful to be a place we come back to. One time is more than enough.
- HCHeather CopelandOct 19, 20254.0We had a really enjoyable stay at this modern hotel. It’s pet-friendly, which was a huge bonus for us, and the whole place has a welcoming, relaxed feel. The lobby was a standout feature — stylish yet cozy, with plenty of seating, a pool table, and board games that made it easy to relax and unwind. Breakfast was included and had a good variety: pancakes, sausage, eggs, and yogurt — all fresh and tasty. The staff was excellent: warm, friendly, and always ready to help. Their hospitality really made a difference in our stay. We didn’t run into any major issues, though we did notice the public restrooms were out of Kleenex and toilet paper at one point. Hopefully, just a small oversight. Overall, this hotel is a great find — comfortable, clean, and full of thoughtful touches. We would stay again!
Frequently Asked Questions About Tru by Hilton Cartersville
What accessibility features does Tru by Hilton Cartersville offer?
The hotel provides accessible parking, an accessible elevator, and an accessible pool to ensure comfort for guests with mobility needs.
Is breakfast included for guests at Tru by Hilton Cartersville?
Yes, breakfast is available for free to all guests during their stay.
Does the hotel allow pets during the stay?
Yes, Tru by Hilton Cartersville welcomes both cats and dogs as pets.
Are there any fitness or recreational facilities available on-site?
The hotel features a free fitness center, an outdoor pool, and a game room for guest enjoyment.
What are the check-in and check-out times at Tru by Hilton Cartersville?
Check-in begins at 3:00 PM, and check-out is by 12:00 PM.
Is parking available at the hotel?
Yes, self-parking is available for free at the property.
Does Tru by Hilton Cartersville offer free WiFi?
Yes, free WiFi is available in public areas, including access to a public internet terminal.
What nearby outdoor activities can guests enjoy around the hotel?
Guests can explore beautiful areas such as Red Top Mountain State Park, Pine Mountain Recreation Area, and various hiking trails including Pine Mountain Trail West and Top of Pine Mountain for a great outdoor experience.
Are there dining options near the hotel?
Yes, nearby restaurants include Komatsu, a Japanese restaurant, McDonald's, and Blimpie, providing several choices for guests looking for dining options close to the hotel.
Where can guests find gas stations and convenience stores near Tru by Hilton Cartersville?
Nearby convenience and gas stations like Shell, Circle K, RaceTrac, BP, and Exxon offer fuel and snacks, conveniently located for guests with vehicles.