Homewood Suites by Hilton Atlanta-Galleria/Cumberland

Reviews

• MR

  Mark Rothrock

  Nov 16, 2025
  1.0
  I arrived at this location around 8:00 PM and went to the front desk to check in. There was no one there and other guests began to show up as well. It was about 15 minutes before an agent arrived at the desk to check me in. I was told that the room key system was down and they couldn't issue me a physical card, so I asked about using a digital key. They said that should work, and I proceeded to my room. When I got to the external door of my building, the digital key didn't let me in. I called the front desk, and the agent came to let me in the building. I had to explain to him that I also needed to be let into my room since my digital key was not working, so he went with me and let me into my room. I asked how long it was going to take to get my digital key. He said it should be fixed by Monday. (It's Saturday evening.) I told him this was unacceptable and that they can't charge me for a room that they can't provide a key for. I shouldn't have to have someone from the front desk come and let me in my room every time I need to come and go. I ended up calling Hilton Guest Services, and long story short, I spoke with a very nice lady who offered to move me to another property. I was on the phone with her for about an hour, but she handled everything from creating a case around my experience to helping me get checked out of the first property, to setting up the new reservation, to calling the second property to let them know I was coming, just an overall great experience there. I'm now settled into the new property. The agent at this property said he was the only one working that night, which is crazy. As I was leaving, there were several Cobb County Police vehicles in the parking lot as well. I do not recommend staying here.
• JS

  Johnny Scott

  Oct 25, 2025
  5.0
  This was a halfway point for our vacation so we arrived late and Chicobi went above and beyond to accommodate us after our reservation was misplaced on a different day. Chicobi was professional and upbeat and he was much appreciated 🙏🏻
• CT

  CJ Davis Trucking

  Oct 19, 2025
  2.0
  Great location. Paid for a premium king suite. The smell in the hallways, room and elevator was rancid. I almost vomited going to my room. The room smelled horrible. I think it’s the carpet which was also buckled in several places. The sausage and boiled eggs were rubbery in texture. Sheets were pulled off the bed. There was an actual black foot print in the tub and black dust at the back of the tub. The pillows on the bed look like they came out of garbage bin. They were small. Condiments at coffee bar in the kitchenette were not refilled. Fridge was clean.
• EW

  Eric Wolley

  Oct 18, 2025
  1.0
  I booked a double bed room, and a day prior to arrival I completed the online check in process picking room B102 as my room. Upon arrival to Atlanta, I realized I needed an additional room, so I booked a 1 bed room. After a grueling trek through the ATL airport with an 82 year old in tow, I was terribly disappointed and disgusted with the 1st room they offered. The floor in room C112 looked like a crime scene. The large stain appeared to be fresh. I immediately returned to the front desk and demanded another room. As I have only looked at the reviews after my horrible experience. It seems that there's a common theme with not having another room available(which is what I was told initially). I persisted, and was then given room C113. It didn't look like a crime scene, but was only slightly better than it's next door neighbor. It smelled of mold/mildew and there were no remotes for the TV's. I called the front desk, and they sent a maintenance technician to check it out. We also noticed that all the windows were open. I left my mom in the room to deal with that issue while I went to check on the other room that I had booked. Surprise! It was actually in decent shape, although it was outdated. I returned to the front desk to get an update about C113 and noticed the maintenance tech speaking negatively to the front desk clerk about my mother complaining about the horrible conditions of not 1 room, but of both rooms that had been presented thus far. I immediately interjected and stated that she was my mom. He went silent. I then began to deal with the front desk person again to obtain a suitable room. After stating again that they were full, he miraculously found room B102 which was actually the room I picked during my online check in. A team member who was assisting the clerk said she would go with me to assess the room. Upon entering this room, it was in the best shape of the 3. Still that faint hint of a smell. At this point, the 82 year old just wanted to go to bed, so I gave her room E158 which was finally a satisfactory room. I then had to get my accommodations in order. I proceeded back to the front desk to aquire a room. Again, the same song and dance. We're booked. The clerk must have forgotten that he gave me 2 options in the E building during our initial interaction. I reminded him, and of course room E148 appears. Now 5 rooms and 40 minutes later I can finally relax, so I thought. Room E148 had that same mold smell. It was faint, so I dealt with it. Another issue that was harder to deal with was the toilet. It drains slow and you have to flush it several times to clear all of the debris. What's worse is the refilling water sounds like a rushing waterfall. I inspected, and realized that the tanks top was not the original one and it doesn't fit properly. Hence the noise. All from day one. Day 2 no housekeeping services were rendered for either room. There was no mention of this upon check in. And lastly; my mom and I had a great day spending time with my daughter (who we are visiting) to come back to relax and not have any entertainment. The TV has been out for the last 3 hours(Direct TV) on a clear sunny day. I believe I read the sign correctly when I checked in, and it appears that this property is owned and operated by Hilton. Hilton should be totally ashamed of this property. This should definitely elicit a more thorough response than the canned responses that I've read thus far.
• LM

  Lanica Mccain

  Oct 17, 2025
  3.0
  Stayed 3 nights. Very very friendly staff.. (especially Sheila) Had a small hiccup at check-in with overpayment of deposit but i was refunded on the spot. Rooms were clean, blankets were a little less heavy than I prefer, loveseat had a huge almost black stain and was worn down, huge dip in the middle. Breakfast was good. They had southern breakfast staples..eggs,sausage, real grits, cereal, fruit, literally everything At 6am On the morning of day 3 (checkout was the next morning), I requested housekeeping to clean my room and was assured that I’d be put on the list for that day…but, when I returned that night it had not been cleaned.. So, I called front desk the following morning to see why they hadn’t come and I was not given an explanation. They had the audacity to ask if I’d like them to come now…. Um no.. it was 3 hours till checkout… I got sick during my trip and needed to stay another night, but after that, I did my late check out and booked my last night in the city at the Hyatt..

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