Business Details
About
Extended Stay HotelHomewood Suites
The Homewood Suites by Hilton Atlanta-Galleria/Cumberland hotel is located in Northwest Atlanta, just minutes away from exciting downtown Atlanta, Georgia. Guests visiting Atlanta for pleasure will enjoy the hotel's proximity to various city attractions, including Coca-Cola Museum, Cumberland Mall, Dobbins Airforce Base, Fulton County Stadium, Galleria Mall, Georgia Dome, Grant Park Zoo, Olympic Stadium, Six Flags Over Georgia, Six Flags White Water: Atlanta.
Business travelers will also have convenient access to a number of local businesses and corporations, including: Allstate, Chrysler, Georgia Pacific, Riverwood International Corporation, Travel & Weather Channel.
Additionally, the hotel is situated within walking distance to two shopping malls and a variety of dining establishments and entertainment venues.
The Homewood Suites Atlanta-Galleria/Cumberland is an all-suite property offering the best in hotel accommodations, services, and amenities. Each spacious suite features enough space for work, study or entertaining, plus all the comforts of home, including: a fully equipped kitchen with a full-size refrigerator, coffee-maker and microwave oven, Remote-controlled television, Two telephones with data ports and voicemail, High-speed wireless Internet access, Iron and ironing board.
Moreover, guests are invited to indulge in a range of hotel-wide amenities, such as: Outdoor swimming pool, Whirlpool, Sports court, Fitness center, Business center, Meeting room, High-speed wireless Internet access, On-site dining, Complimentary Suite Start hot breakfast daily, Welcome Home reception featuring a complimentary light meal and beverages Monday - Thursday evenings.
The Homewood Suites by Hilton Atlanta-Galleria/Cumberland hotel allows you to feel closer to home, whether you're travelling for a few nights or planning an extended or corporate stay. Stay with us and discover pure comfort on your next trip to the Atlanta area! Make Yourself at Home!
Location
Homewood Suites by Hilton Atlanta-Galleria/Cumberland
3200 Cobb Parkway, Atlanta, GA
30339, United States
Hours
Reviews
3.4
1,056 reviews
5 stars
397
4 stars
216
3 stars
120
2 stars
98
1 star
225
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted severe cleanliness problems, including dirty rooms, stained carpets, and unclean bathrooms.
Staff Performance
While many guests praised the friendliness and helpfulness of the staff, there were also reports of poor service and miscommunication.
Maintenance Problems
Guests reported various maintenance issues, including malfunctioning air conditioning, plumbing problems, and outdated facilities.
Safety Concerns
Several reviews mentioned safety issues, such as unlocked doors and uncomfortable interactions with other guests.
Overall Disappointment
Many customers expressed disappointment with the hotel not meeting Hilton's expected standards, leading to a lack of recommendations.
- EGEduardo GDec 19, 20251.0Terrible service. The receptionist responds with arrogance and makes rude faces at customers at the front desk.
- TCTaylor CappsDec 13, 20251.0We came for a wedding, with a very tight schedule for the weekend, I'm trying to provide an honest yet respectful review, The woman at the front desk was kind, but.. the issues we had were; - We booked room advertised with a fireplace, never got that. No big, but we did not receive what we paid for. - The first room we received had someone else bodily hair in the bed, we did get switched. I have pictures. - House keeping was on the phone talking negatively about us to the front desk after the switch, she was outside staring us down while we unloaded for the second time. We wanted to leave but we had a rehearsal dinner to get to. - There was a pre-used roll of toilet paper in the bathroom. That's just a health concern. - The side door to enter the building did not lock, anyone could walk in an out. I made a video. - The bathroom tiles are uneven and popping up making that unsafe. Only 2 towels for 3 days? - There is a 0% chance of us getting breakfast here since they can't even clean a room correctly. - I can't figure out why I have the charges on my credit card that I do, hopefully we can have it settled amicably. - The temperature in the room won't go above 70, again, not the biggest deal but while we're here. - The king size bed was comfortable enough. I guess that would be my best takeaway. I'm hoping I can get refunded on this journey since we have since booked another hotel for the remainder of our stay. We booked 3 night We're leaving after 1.
- JWjoyce WilsonDec 9, 20252.0This place has been so far great and I’m loving my stay I feel safe and it’s quiet I work from home so it’s needed only thing I hate is the doors but otherwise luv it the ladies at the front desk are always so kind I called to have my room cleaned once a week they came today same day I called the cleaning ladies were so kind and so happy they were women great job you guys keeping the grounds and the area very clean it was a good review I paid every 2 wks came several times to front I paid ask both ladies was payment good both yes ms Shelia stated I would owe 94 but can pay during check now I’m put out my room and have to leave smh
- KHKimberly HawkinsNov 30, 20251.0This is the dirtiest, dingiest room I had ever stayed in. If I could hop on the bus to book another room I would have, but I was with a group & couldn't move. I would NOT recommend.
- MRMark RothrockNov 16, 20251.0I arrived at this location around 8:00 PM and went to the front desk to check in. There was no one there and other guests began to show up as well. It was about 15 minutes before an agent arrived at the desk to check me in. I was told that the room key system was down and they couldn't issue me a physical card, so I asked about using a digital key. They said that should work, and I proceeded to my room. When I got to the external door of my building, the digital key didn't let me in. I called the front desk, and the agent came to let me in the building. I had to explain to him that I also needed to be let into my room since my digital key was not working, so he went with me and let me into my room. I asked how long it was going to take to get my digital key. He said it should be fixed by Monday. (It's Saturday evening.) I told him this was unacceptable and that they can't charge me for a room that they can't provide a key for. I shouldn't have to have someone from the front desk come and let me in my room every time I need to come and go. I ended up calling Hilton Guest Services, and long story short, I spoke with a very nice lady who offered to move me to another property. I was on the phone with her for about an hour, but she handled everything from creating a case around my experience to helping me get checked out of the first property, to setting up the new reservation, to calling the second property to let them know I was coming, just an overall great experience there. I'm now settled into the new property. The agent at this property said he was the only one working that night, which is crazy. As I was leaving, there were several Cobb County Police vehicles in the parking lot as well. I do not recommend staying here.
Frequently Asked Questions About Homewood Suites by Hilton Atlanta-Galleria/Cumberland
What types of rooms does Homewood Suites by Hilton Atlanta-Galleria/Cumberland offer?
The hotel offers all-suite accommodations with fully equipped kitchens, including full-size refrigerators, coffee-makers, and microwave ovens, suitable for work, study, or entertaining.
Is Wi-Fi available at Homewood Suites by Hilton Atlanta-Galleria/Cumberland?
Yes, complimentary high-speed Wi-Fi is available throughout the hotel, including public areas and guest rooms.
Does the hotel provide free breakfast?
Yes, Homewood Suites offers a complimentary Suite Start hot breakfast daily.
Are pets allowed at Homewood Suites by Hilton Atlanta-Galleria/Cumberland?
Yes, pets including cats and dogs are welcome at the hotel.
What accessibility features does the hotel have?
The hotel includes accessible parking, accessible elevators, and is mobility accessible to accommodate guests with disabilities.
What are the check-in and check-out times?
Check-in time is at 4:00 PM and check-out time is at 11:00 AM.
Are there fitness facilities available on-site?
Yes, a fitness center is available for free use by guests at the hotel.
Is parking available at the hotel?
Yes, self-parking is available for guests at Homewood Suites by Hilton Atlanta-Galleria/Cumberland.
What nearby dining options are available around the hotel?
Guests can enjoy nearby dining at places such as Häagen-Dazs for ice cream and smoothies, Philly Connection for American fast food, and Original ChopShop offering health-focused meals.
Are there shopping centers near Homewood Suites by Hilton Atlanta-Galleria/Cumberland?
Yes, the hotel is within walking distance to two shopping malls: Cumberland Mall and Galleria Mall, along with retail stores like Savvi Formalwear and AT&T for mobile accessories.