Hilton Garden Inn Miami Dolphin Mall

Reviews

• ZZ

  Zhang Zoey

  3 days ago
  1.0
  This was the worst and most frustrating hotel service experiences I have ever had. From the beginning, when we were informed that our two reserved rooms could not be arranged on the same floor, we expressed our understanding and were willing to be flexible. However, we clearly explained that we were traveling with two elderly family members and two children, and made a very reasonable request for quiet rooms away from the elevators. Despite this, the front desk staff initially assigned us the rooms that both directly facing the elevators. This was the exact opposite of what we requested and showed a complete disregard for our needs. No explanation or alternative was offered. After returning to the front desk to request a room change, another staff member assisted us switch to rooms away from the elevators, and we appreciate his assistance. However, he then stated that there are very few rooms away from the elevators and that most available rooms are near the elevators. I truly do not understand the intention behind this statement. Is this meant to justify ignoring a guest’s clearly stated needs? As guests traveling with children and elderly family members, requesting a quiet area is not excessive or unreasonable. Instead, the hotel’s handling of this situation felt dismissive, poorly managed, and frankly absurd. For a Hilton-branded hotel, this level of service is careless, unprofessional, and unacceptable. Guest comfort clearly was not a priority here.
• MA

  Mario Amate

  Jan 6, 2026
  1.0
  DO NOT STAY HERE, DO NOT TRUST THIS HOTEL, IT SHOULD BE CLOSED. The hotel canceled my reservation for December 31st with a 4 PM check-in time via email sent on December 31st at 3 PM, that is, one hour before my check-in. They even claimed it was within their allowed cancellation window without penalty, which I find outrageous for any hotel. If you cancel a reservation 72 hours in advance, they charge you from the first night until the full amount of your stay, but they can cancel my reservation one hour before check-in and leave me without a hotel for the New Year's celebrations? It's disrespectful, completely outrageous. This leaves much to be desired from a Hilton chain, especially a Hilton Honors Member. NO TE QUEDES ACA, NO CONFIES EN ESTE HOTEL, DEBERIA ESTAR FUERA DEL MERCADO EN GENERAL. El hotel cancelo mi reserva para el dia 31 de diciembre con hora de check in a las 4pm mediante un correo electronico enviado el mismo 31 de diciembre a las 3pm, es decir una hora antes de mi check in ellos cancelaron mi reserva, ademas alegaron que estaba dentro de los tiempo permitidos por ellos para cancelar una reserva sin ningun tipo de consecuencia, algo que me parace una desfachates para cualquier hotel, si uno cancela una reserva 72 horas antes le cobran desde la primera noche hasta el monto total de la estadia, pero ellos si pueden cancelar mi reserva una hora antes del check in y dejarme sin hotel para las fiestas del ano nuevo? UNA FALTA DE RESPETO, UNA TOTAL DESFACHATES. MUCHO QUE DESEAR DE UNA CADENA HILTON, MAS PARA UN HILTON HONORS MEMBER.
• HP

  Hailey Puello

  Jan 5, 2026
  1.0
  Beautiful place but horrible costumer service…they are in the urgent need of a good leader that can reinforce the company standards and keep them throughout the day; maybe a strong 2nd shift supervisor….some examples are: proper information and orientation to guests after the check ins, bar hours of operation adherence, more empathy by the front desk clerks; more professionalism and solution driven front desk employees, and judgment Free environment,… working hard is not enough nowadays customer service and relationship building is a must for a successful business.
• LQ

  Luis Quiroz

  Jan 5, 2026
  1.0
  Worst experience I’ve ever had with Hilton i guess being a rewards customer/ member is pointless and useless. I paid for a 2 queen bed bedroom up front not reservation. and when i finally got to the hotel they charged me a deposit and gave me a single bed bedroom.. i am here with my two sons, wife and i for a single bed bedroom and they charged me and i reserved a 2 queen bedroom. Very frustrating and disappointed. Lady at the front desk is useless her answers are not for some one who’s supposed to attend and solve problems… her answers was, “wait until the morning when there is someone who can help you, maybe the manager but cant do nothing “ playing with people’s time, money and comfort. Disgusting
• CR

  Claudine Raymond

  Jan 2, 2026
  1.0
  This was one of the worst hotel experiences I’ve had. We reported a broken toilet and were told staff would follow up, no one did. After calling again, we were promised maintenance would come in the morning, and once again, no one showed up. Being left with a non-functioning toilet and empty promises shows a total lack of professionalism and concern for guests. The customer service is ridiculous. Save yourself the frustration and stay somewhere else.

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