Embassy Suites by Hilton St Augustine Beach Oceanfront Resort

Reviews

• LS

  Leen Sultan

  5 days ago
  5.0
  The resort is amazing! Very beautiful and clean. It has great location on the beach. The staff members are amazing. All of them are very kind including the front desk staff, the ones responsible of the pool and the one responsible of the beach. Amazing experience over all.
• ML

  Mike Longfellow

  Nov 10, 2025
  4.0
  Beautiful property in a great location. All the staff was super friendly and helpful. Great restaurant on site and all the bars were well stocked and operating. Nice managers happy hour too with some free drink options. Hotel itself was very clean and modern, spacious and great lawn/pool area. 4 stars for a few reasons: Charging 40$ plus taxes per night for forced valet parking is insanity. I understand the need to control it and limited spacing but this is just too much. Alternative option needs to be had, especially when we genuinely used the valet only at check in and check out. Only other gripe would be the AC in the room was super super loud. Made a comment to the front desk but they said it was normal. Bring ear plugs if you need the AC on at night.
• DB

  Douglas Blake

  Nov 10, 2025
  5.0
  We have very much enjoyed our 5 night stay, especially during Happy Hour at the bar with exceptional service from the bartending staff and especially Dee, our go-to bartender. She is very friendly and went out of her way for us. Her friendly and personable attitude makes all the difference for an enjoyable stay and a happy Happy Hour!
• MT

  Melissa Cain Travis

  Oct 21, 2025
  3.0
  We just returned from a trip to SAB to visit friends and have some restorative time at a quiet, beautiful beach. We chose the Embassy Suites based on location (beachfront, beside a nature preserve) and the good reviews. We booked a king ocean-front patio suite, which is the expensive option. But this was a splurge trip to celebrate the end of a difficult work season. The Good: Location is stellar. Gorgeous beach. Lovely resort grounds with several fire pits and comfortable seating. Beautiful pool, easy beach access. Nice places indoors and outdoors to work remotely (which I did) with strong WiFi. Most of the hotel staff were phenomenal---helpful and very friendly. The servers at the pool bar and the restaurant were knowledgeable and attentive. Some of the front desk personnel were wonderful, too. Valet guys were awesome. Starbucks was actually very good (sometimes the STBX coffee in a hotel or airport is terrible). Breakfast was well above average for a hotel (provided coffee was just so-so). We had dinner on-site one time, because it was pouring rain outside, and we were happy with the meal--reasonable prices and good quality. The Not-So-Good: A couple of the front desk personnel seemed annoyed by small, reasonable requests. Maybe they were having a bad day. The frozen drinks at the pool bar were too syrupy sweet; we were hoping for fresh-fruity and refreshing, but couldn't finish them. The mattress in our room was worn out and not at all comfortable (we are not large people, and we are not seniors). The Terrible: On the day we checked in, we discovered quite a lot of mold in our shower (black mildew (?) and that pink-ish mold), around the shower pan. The shower pan itself needed a good bleaching (stained). The sink rims had the same mold problem. The next morning, I approached the front desk when no one else was there and discretely requested that housekeeping take care of the problem while we were out for the day. I was assured this would happen. It did not. So, we just lived with the mold for the next three days. When I moved the tissue container on the bathroom counter, there was a dried puddle of what appeared to be coffee underneath it. The inside of the bathroom door, above and below the door handle was dirty (do they disinfect those door handles?). On the second day of our stay, the large bottle of shower gel (bolted to the shower wall) ran out, and we asked if it could be refilled. We were assured that it would be. It never was. Our mini-fridge had hair in it and a weird smell. There was popcorn on the floor in front of the sofa that remained there our entire stay. When I opened the drapes in the living area, I saw toenail clippings on the floor, next to the window frame (GROSS). If debris like this is overlooked, imagine the unseen stuff that goes without cleaning and disinfecting. There was ALWAYS minor trash on the carpet outside of our room--small plastic food wrappers, shreds of toilet paper, etc. The Weird and Disturbing: In the hallway alcove where the door to our suite was, there was one other suite door. On the second day of our stay, we noticed that a bad smell was coming from the vicinity of that door. By the end of the thrid day, the smell was overpowering every time we stopped to unlock our door (but thankfully, the odor did not come into our room). We legitimately started to wonder what on earth was rotting in that room. In the middle of the night, we heard a few shrieks, as if a woman was angry with someone she was talking to. It sounded like furniture was being shoved around. Doors slammed. The next morning, the smell was totally gone. We almost asked the front desk what the heck went on, but figured they probably wouldn't tell us. To be sure the housekeeping staff would have known something was wrong before the smell got so bad?
• SN

  Scott Nietman

  Oct 19, 2025
  5.0
  The hotel is right on the beach just outside of town. It is a nice beach. It has a lovely pool and they offer chairs and umbrellas for the beach and pool. There is a pier next door you can use for $2. The interior of the hotel is pretty and inviting. I thought the food at their main restaurant was just ok. The service everywhere was great. Our room was clean and had an extra area with doors, a couch, chairs and large TV. There was also a small fridge and keurig. The climate control worked well and was silent. The room was quiet. There are gas firepits in the courtyard with 4 chairs around them which is quite nice at night. They require valet parking and it is $40 a day. The waits were very short. My wife and I went in mid October and the weather was perfect the entire week. I would definitely go back. Also, you get a free breakfast every day and they did a very nice job on that. You could find cheaper accommodations but not nicer for that price. Now for the cons and there are not many. The bed I had was ok but not as comfortable as I would like. It seemed like an older mattress. The bathroom had a sliding door that was not the best for privacy concerns. The main restaurant food was ok but not great and probably overpriced for what I got. I ate with another couple and all 4 of us were less than thrilled with the food. These were all minor concerns for me and overall I loved this hotel.

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