Business Details
About
HotelDoubleTree
Relax with homelike comforts and warm hospitality at DoubleTree by Hilton Hotel St. Augustine Historic District. Savor our warm signature DoubleTree cookie at check-in and retreat to your spacious guest room. We proudly welcome and appreciate our Hilton Honors members that receive additional benefits with every stay. Each guest room boasts contemporary decor and modern amenities. Stay connected to work and home with WiFi and work in comfort at the spacious work desk with ergonomic chair. Room service is available daily from 7 am-9 pm. Our on-site convenience store is also open 24-hours a day, offering a variety of snacks and drinks to enjoy in the privacy of your guest room.
This DoubleTree hotel in St. Augustine offers an ideal setting for important business meetings and social events. Hold a wedding reception or rehearsal dinner for up to 100 guests in our flexible meeting space and take advantage of the hotels stunning traditional exterior and tropical landscaping for a unique photograph opportunity.
Enjoy an energizing workout in the fitness center or swim laps in the sparkling outdoor pool. The Oak Room Bar and Lounge offers a perfect spot to unwind after a busy day of sightseeing or business meetings. Gather with friends and family to enjoy a relaxed family meal or simply enjoy a drink at the bar.
Location
DoubleTree by Hilton St. Augustine Historic District
116 San Marco Avenue, St Augustine, FL
32084, United States
Hours
Reviews
4.3
1,597 reviews
5 stars
999
4 stars
342
3 stars
118
2 stars
60
1 star
78
What are people saying?
AI-generated from recent customer reviews
Staff Performance
While many guests praised the staff for being friendly and accommodating, there were several complaints about rudeness and lack of responsiveness, particularly at the front desk.
Cleanliness Issues
Numerous reviews highlighted cleanliness problems, including dirty bathrooms, stained towels, and even reports of bed bugs, indicating a need for improved housekeeping standards.
Location and Amenities
The hotel is well-located near historic sites, and guests appreciated the amenities like the bar and restaurant, although some found the parking fees excessive.
Mixed Dining Experiences
Feedback on the dining options was varied; while some enjoyed the food, others reported disappointment with breakfast quality and service.
Maintenance Concerns
Guests reported issues with hot water availability and general maintenance, suggesting that the hotel may need upgrades and better management of facilities.
- JRJulio E Rodriguez4 days ago1.0The worst thing I did is staying in this hotel first room 415 smell like sea food I allergic to it the the second room 103 it was a disaster bed sheet dirty pillow casse and pillow were dirty floor was filthy and the filter for the air conditioner were dirty and the lady on the front desk were not helpful at all she want it to cancel the reservation and leave me with out a room with my kids I have the worst experience from double tree ever
- KDKenneth DodsonJan 5, 20261.0This should Not have the hilton name on it! I only try to stay at hiltons this is a holiday inn at best and they charged $54 for the worst breakfast ever motel 6 probably has a better breakfast and it's free. Then the pool and hot tub close at 6pm. Very disappointing to a hilton honor member. I don't recommend.
- LJlkeav jturnJan 4, 20261.0Great location and clean rooms. However they charged for parking which I thought they didn’t. The receptionist was rather snippy and made a stink about not saying “please” when I asked for the complimentary cookie? You’d think with all that parking money they could afford to keep their elevators working. I got trapped in an elevator and only notice the out of order sign after I pressed the button to my floor. There was tape over the wrong floor door button. I get to my room one day and there was an envelope requesting tips for the cleaning staff. One would think with their higher prices they charge culminated with all the additional fees, they could afford to pay their staff a livable wage. That was my experience.
- JLJennifer LopezJan 1, 20261.0Booked a specific room prior to check in to be next to family. When we got there our room was given to someone else. As diamond members we were offered a $30 credit for myself and one other guest which I added in reservation and even a second key was given to us so they knew it was more than one in the room. But they neglected to give us the credit and charged us. We also had my husbands PTSD service dog with us and they also charged us the pet fee. When I called to correct these fees they were dismissive and said I had to call customer care. Not right when it was their mistake and now I have do all the leg work for their ignorance. Definitely not a pet friendly/ service animal hotel. Also we requested late check out and immediately was told no. No benefits for Diamond members offered that’s for sure.
- MLMarjorie LordDec 22, 20255.0We hosted our daughter’s wedding rehearsal dinner at the DoubleTree in St. Augustine, and the experience was absolutely wonderful. The staff was professional, attentive, and incredibly accommodating from start to finish. The event space was beautifully set up, the food was delicious, and everything ran smoothly, allowing us and our guests to truly enjoy the evening. They went above and beyond to make our rehearsal dinner feel special and stress-free. We couldn’t have asked for a better venue or team—highly recommend for weddings and special events!
Frequently Asked Questions About DoubleTree by Hilton St. Augustine Historic District
What amenities are available at DoubleTree by Hilton St. Augustine Historic District?
The hotel offers amenities including accessible parking, accessible elevator, business center, fitness center, outdoor pool, bar, restaurant, 24-hour front desk, convenience store, digital guest room keys, self-service laundry, and free WiFi.
Is DoubleTree by Hilton St. Augustine Historic District pet-friendly?
Yes, the hotel welcomes both cats and dogs, allowing pets during your stay.
Does the hotel offer any dining options on-site?
Yes, the hotel features one restaurant and a bar called The Oak Room, offering meals and drinks for guests to enjoy.
What are the check-in and check-out times at the hotel?
Check-in starts at 4:00 PM, and check-out is by 11:00 AM.
Are there any special services for business travelers at DoubleTree by Hilton St. Augustine Historic District?
Yes, the hotel provides a business center, meeting room facilities for up to 100 guests, free WiFi, and ergonomic work desks in guest rooms.
What sustainability programs does the hotel participate in?
The hotel has ISO14001 and ISO50001 certifications, implements energy conservation programs, uses energy-efficient heating, cooling, and lighting systems, runs a food waste reduction program, and has recycling and towel reuse programs.
Is parking available at the DoubleTree by Hilton St. Augustine Historic District?
Yes, self-parking is available for guests.
Can guests order room service at this hotel?
Yes, room service is available daily from 7 am to 9 pm.
What nearby attractions can guests enjoy around the hotel?
Guests can visit nearby attractions such as the Mission of Nombre de Dios & La Leche Shrine, Limelight Theatre for performing arts, and the Chapel of Our Lady of La Leche, all within easy reach from the hotel.
Are there nearby dining options close to the hotel?
Yes, nearby dining options include Sakada Japanese Steak House for sushi and steaks, Mardi Gras Sports Grill for casual sports bar fare, and Raintree Restaurant offering American and Italian cuisine.
What nearby transportation or financial services can guests access easily?
Guests can find the LibertyX Bitcoin ATM for currency exchange and financial services nearby, facilitating convenient transactions during their stay.