Customer Service
Many customers expressed frustration with poor customer service, including unresponsive management and unhelpful staff.
Construction Issues
Numerous reviews highlighted ongoing construction that caused significant disruptions, including noise and lack of access to amenities.
Room Conditions
Guests reported outdated and poorly maintained rooms, with issues such as mold, broken appliances, and cleanliness concerns.
Reservation Problems
Several customers experienced abrupt cancellations of their reservations, leading to dissatisfaction and inconvenience.
Positive Experiences
Despite the negatives, some guests enjoyed the beach location, amenities, and friendly staff, indicating potential for a better experience once renovations are complete.