Castillo Real St. Augustine Beach Resort, Tapestry Collection by Hilton

Reviews

• NM

  Nicole McClure

  Nov 2, 2025
  4.0
  This place was beautiful. We went for our 10th wedding anniversary just for a night away. The hotel is beautiful the service was excellent. We did have a little bit of an issue with the bathroom the door handle is broken so we were locked out of the bathroom to begin with. One time we had to have someone come unlock it which was just a butter knife. Then when it left again a second time we just got about a butter knife and kept it in the room with us. Overall we had an great time. The only reason I'm only giving 4 stars instead of 5 is because even though the place was lovely all of the common areas kind of smells like wet dog. Thankfully the room did not.
• AJ

  A J

  Nov 1, 2025
  5.0
  We recently stayed at Castillo Real St Augustine Beach Resort for a week. This is a beautiful hotel and it is centrally located to everything. The Resort is literally steps away from the Beach and within walking distance to all sorts of dining. The Resort has a quaint atmosphere with a touch of luxury. We rated this Resort 5 stars because of the services received. From the moment we walked into the Resort and throughout the entire stay we were greeted and checked on continuously with kindness and people who absolutely love their jobs. Our 1st impression of the Resort was established during check-in. We were met by Rhonda and Raheem, who welcomed us to the Resort. We initially had a bit of a problem with the room chosen online as the information listed on booking.com did not match what the Resort offered. This situation could have created a very negative and bad experience but Rhonda stepped in immediately and rectified the issue. She apologized for the misunderstanding, explained the rooms available in the Resort and provided us with a room that came very close to what had been described on booking.com. After establishing that we were 1st time visitors to the City, Rhonda gave us great information on things to do and places to eat while in St. Augustine Beach. She was very helpful in getting us information on touring and directions on how to get to many of the historical sites visited. Rhonda demonstrated much care for the Resort's guests and she was instrumental with ensuring we had a wonderful stay. Rhonda made the difference and she is credited for our having such a great experience. What a wonderful front desk manager who wears so many hats! It would behoove me to not mention the professionalism of all the staff working at the Resort. Raheem and the other younger gentleman were always well-kept, looked, spoked and acted professionally and represents the company very well. We met Raheem during check-in and while he was on duty, he constantly checked on us to see if everything was okay and if we needed anything. The Castillo Real St Augustine Beach Resort is definitely a great choice. The Resort is recently renovated and they are still working on finishing up. Once the resort is fully renovated it will be absolutely gorgeous.
• DS

  Dakota Smith

  Oct 18, 2025
  5.0
  Emily was awesome! Had an issue with our water in the room, she immediately halted what she was doing to take a look at the situation; changed our room, and helped us with our belongings to change the room! Great spot to stay; we will be back.
• SC

  Scott Cam

  Oct 14, 2025
  2.0
  They way over-stated the views and amenities. Restaurant was not open for lunch or dinner. No bar....it's closed. The rooms were spacious but stuffy and humid. The pool area has a ln irrigation system that has well water....sulfur well water. Everything smelled like fresh fart. The hotel is packed between homes and condos right on A1A. You pay to use their own parking lot regardless of being handicapped or not. Positives...most of the staff were as helpful as they could be. They were saddled with the unfortunate job of being the front for the poor management of the hotel. They had to deal with unhappy guests as managers insulated themselves from the guests. WOULD NOT RECOMMEND this hotel. The beach was a short walk but no views unless you were top floor facing the ocean We are Hilton honors customers and have almost exclusively used Hilton hotels as we travel frequently. Might be time for a change.
• CC

  Cheryl Campbell

  Oct 11, 2025
  3.0
  When we arrived and checked in, we were told the bar was closed until further notice and restaurant was only serving breakfast. No mention online prior. Otherwise we would have chose another hotel. Digital key hever arrived. Place was clean and comfortable. But highly disappointed. Won't be back most lik

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