Hilton St. Augustine Historic Bayfront

Reviews

• LD

  Laura Dean

  3 days ago
  2.0
  The front desk and valet were very friendly and helpful. We were greeted right away and checked in quickly. I'm giving 2 stars though because although the room was clean, the beds were hard as rocks, the mini fridge didn't work, and one of the lamps didn't work. When we got ready to go down for coffee this morning, the elevator was out of order. No fun for my 80 year old mother with bad knees. Once downstairs, we did find out that there was a working elevator in the front building that she could use to get back upstairs. If I ever go back to St. Augustine, I'll stay somewhere else. The price we paid was definitely not worth it.
• ML

  Michael Lindenberger

  4 days ago
  1.0
  ⭐ 1 Star — TRAVELER WARNING Do NOT bring jewelry, electronics, or anything sentimental to this property. Theft risk + zero accountability! My family stayed at the Hilton St. Augustine Historic Bayfront over Thanksgiving 2023. We spent $933 on a premium bayfront balcony room to honor my late brother. We brought his orange Bose speaker with us and secured it to the balcony railing while we played Christmas music and sang carols to the street below. People waved, sang along, and for the first time since his passing, we felt a moment of joy. The next morning, it was still there. I saw it with my own eyes and have photos to prove it. Minutes after checkout we realized it was missing. We immediately called, sent pictures, and provided the exact room number and exact location. Housekeeping claimed they “searched multiple times” and insisted nothing was found. My sister, devastated, drove two hours back that same morning to beg them to look again. Instead, the General Manager, Scott Dial, shouted “You’re a liar!” and continued to berate her in front of guests and employees. She collapsed into a panic attack and left the lobby sobbing. (Short reenactment video attached.) For two years, Hilton Corporate and the franchise owner, Jalaram Hotels, ignored us. No updates. No follow-through. No accountability. I spent hours on the phone with the offshore support teams — kind people who could only apologize but were given no authority to fix anything. After a while, it felt like my number was being routed to their “empathy line,” a group trained to console you and then send you right back into the same unresolved loop. Their customer service structure seems built to exhaust guests before resolving anything. Eventually Hilton tried to bury the case under an automatic-closure policy, even though it had never been resolved. Their “resolution” was 70,000 points, despite the same room redeeming for 450,000+ points that season. Their final written message? “We hope to welcome you back to any of our other 9,000 hotels for a better experience.” We were ignored or dismissed by: • General Manager: Scott Dial • VP of Operations: Martin St. John • Jalaram COO: Vik Patel • Hilton Guest Assistance Teams • Hilton Executive Ambassador (ECR): Joseph Disanto Hilton Corporate: Please reopen Cases #190289477 and #191102046. Return the $933 we paid and credit the 450,000 points this room is actually worth. My brother is gone. His speaker is gone. My sister still struggles with the trauma from that morning. We’re not asking for favors — just accountability. I plan to continue rolling out the full details of this horrific stay — emails, screenshots, timeline, AI video reenactments of the event — across every major platform over the coming months so no one else has to endure this injustice. There is much more of this story to tell.
• MS

  Matt Swartz

  5 days ago
  4.0
  Stayed for 1 year wedding anniversary. Was given a complimentary upgrade to a balcony room overlooking a fantastic restaurant. Not exactly private but made it easy to figure where to go after trying the Avilles restaurant in the hotel. Staff was wonderful but the setting and environment to eat was a NO. Also considering the room prices the beds are horrible and old. We found hairs along the corners in bedroom and bathroom. Best thing going for this place is the location.
• WM

  William Morgan

  Nov 14, 2025
  4.0
  The layout of this hotel is a little weird and choppy, but we got over that because of the great location--right in the middle of where you want to be as a tourist in St. Augustine. Our stay came with complimentary breakfast the next morning. The quality of the food was quite good for hotel fare.
• TS

  Tabitha Suthers

  Nov 12, 2025
  3.0
  Nice hotel for a one night stay. Wouldn’t call it 4 star quality. Lobby was nice. Room was alright, not enough to complain to the front desk, but wasn’t the nicest room I’ve been in. Felt like it was lacking in the finish. Glass shower door was not attached properly to the wall, and would move. Air vents looked like they haven’t been cleaned in years. Woke up with a severe allergy attack and husband was who doesn’t have allergies was extremely stuffy. Not sure if the have heat, but it didn’t work and we stayed when it got down into the high 30’s. It was pretty chilly in our room. And there was something growing out of the ceiling. No idea what it was Bed was okay, fairly quiet night. But, can’t see myself coming back or recommending this place

Frequently Asked Questions About Hilton St. Augustine Historic Bayfront