Business Details
About
HotelHilton
The Hilton Garden Inn St. Augustine Beach hotel in Florida is just a half block from the ocean and only a five-minute drive to the downtown St. Augustine Historic District.
The Hilton Garden Inn St. Augustine Beach Hotel Features include complimentary WiFi throughout the hotel and a 24-hour shop with a selection of items for purchase. We also offer an outdoor pool with heated whirlpool and a Fitness Center. The hotel's Great American Grill Restaurant serves freshly prepared items to purchase at an affordable price each day.
St. Augustine visitors may enjoy the following area attractions: Castillo de San Marcos National Monument, Fort Matanzas National Monument, Old Town Trolley Tours and Sightseeing Trains featuring complimentary shuttle with ticket purchase, World Golf Hall of Fame and Championship golf courses, St. Augustine Scenic Cruise, Ghost Tours, Walking Tours, Ponce de Leon's Fountain of Youth Park, Ripley's Believe It or Not Museum, St. Augustine Alligator Farm and Zoological Park, and St. Augustine Lighthouse and Museum.
***** Everything. Right where you need it.*****
Location
Hilton Garden Inn St. Augustine Beach
401 A1a Beach Boulevard, Saint Augustine, FL
32080, United States
Hours
Reviews
3.8
1,013 reviews
5 stars
464
4 stars
230
3 stars
129
2 stars
69
1 star
121
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many reviews praised the staff for being friendly, helpful, and accommodating, with specific mentions of individual employees who provided excellent service.
Cleanliness
While some guests found the hotel clean, others reported issues with unclean rooms, including hair and mildew, indicating inconsistency in housekeeping standards.
Room Quality
Numerous guests noted that the rooms were outdated and not up to Hilton standards, with complaints about uncomfortable beds, missing amenities, and maintenance issues.
Location
The hotel’s location received positive feedback for being close to the beach and nearby restaurants, making it convenient for guests.
Value for Money
Several guests felt that the hotel was overpriced for the quality received, particularly regarding the lack of complimentary breakfast and additional parking fees.
- CCChuck CzarnikJan 1, 20265.0When we got there it was very busy, but Joe took care of everything and made a great experience out of it! Room #307 Chuck & Michele. Thank you for amazing breakfast Mightey, Tenardo from Jamaica man!
- JLJason LachanceDec 31, 20251.0I am only leaving one star because there is no option for zero Stars! I had a family emergency and canceled my trip before the deadline. They charged my card anyway, I had to call them. They gave me a refund then they recharged my card again. I called them, got a refund and they ran my card a third time. Never again. Will I deal with this hotel!
- CMCathy Vander MeulenDec 29, 20252.0We stayed one night in room 328. The air conditioning unit apparently had been leaking for awhile. Carpet was soaked and room smelled musty. I mentioned this to the front desk and all they did was say thanks for letting us know. No discount or Hilton points? Hotel showing age.
- SKSamantha KDec 29, 20252.0I have to say, I’m extremely disappointed with this hotel. We’re here for the Nights of Lights event. Our check-in time was 3:00 PM, but when we arrived at 4:00 PM there was a line almost out the door because the hotel was clearly understaffed. The employees were doing their best, but they were visibly overwhelmed. We came back around 7:00 PM and, although the line was shorter, it was still there. I spoke with a staff member who told me she was working on her day off to help manage the chaos that Nights of Lights brings. While she receives overtime pay, she gets no additional compensation for giving up her day off or for working during the holiday season. That speaks volumes about how stretched thin the staff is. Once we finally got to our room, the issues continued. The door gets stuck when opening (you can see deep scratch marks from previous guests clearly having to force it open). On top of that, the hotel has a convenience store that doesn’t carry basic essentials like water or toothpaste (both of which we needed). Somehow, though, wine bottles were available for purchase. For nearly $270 a night, this hotel is absolutely not worth it if you’re staying for Nights of Lights. If you’re here strictly for the beach, the location might outweigh the lack of supplies and the overworked staff. Holiday Inn, you can and should do better.
- KRKLASSY REDDec 24, 20251.0If you must book your stay at Hilton.......just know this is not your typical Hilton. Stayed in room 302.....just know it is not a Jr Suite........it's a regular room just larger with alot of empty space. What you see on the website you will not see when you enter this room. Their is no sofa bed or table in this room. Just sitting chairs they have placed to take up space. The problem is they know the sofa bed is missing and still charge the Jr Suite rate. The bed is hard and pillows are super out dated and flat. While checking out another guess asked where were the up to date rooms and house keeping stated there are none. So this hotel is making money but they are not putting money back into their establishment. Key note the side door anyone can break in the door with ease. Spend your money where they care.
Frequently Asked Questions About Hilton Garden Inn St. Augustine Beach
What are the check-in and check-out times at Hilton Garden Inn St. Augustine Beach?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Does the hotel offer free WiFi for guests?
Yes, free WiFi is available throughout the hotel including public areas and there is a public internet terminal.
Are pets allowed at Hilton Garden Inn St. Augustine Beach?
Yes, both cats and dogs are welcome guests at the hotel.
Is parking available at the hotel and is there a cost?
Free self-parking is available for guests at the hotel.
Does the hotel provide accessibility features for guests with mobility needs?
Yes, the hotel offers accessible parking, an accessible elevator, and is overall mobility accessible.
What recreational facilities does Hilton Garden Inn St. Augustine Beach offer?
The hotel features an outdoor heated pool with a whirlpool and a fitness center available for free.
Are there dining options within the hotel?
Yes, the hotel has two restaurants including the Great American Grill Restaurant serving fresh meals at affordable prices.
How can guests get to Hilton Garden Inn St. Augustine Beach from local transit stops?
Although the hotel does not offer an airport shuttle or local shuttle, nearby places like the Old Town Trolley Tours and Sightseeing Trains provide complimentary shuttle service with ticket purchase, helping guests easily reach the hotel and local attractions.
What nearby restaurants can guests visit for a variety of dining experiences?
Guests can enjoy a range of nearby dining options, including Somewhere on A1A, Sunset Grille, Island Donuts, Antonio's Pizza at the Beach, and Crabby's Beachside, offering everything from American and seafood cuisine to pizza and desserts.
What local attractions are close to Hilton Garden Inn St. Augustine Beach for sightseeing and activities?
Nearby attractions include Castillo de San Marcos National Monument, Fort Matanzas National Monument, St. Augustine Lighthouse and Museum, St. Augustine Alligator Farm, and Ponce de Leon's Fountain of Youth Park, offering guests a variety of cultural and historical experiences.