Business Details
About
Hotel
As guardians of a treasured icon, The Colony Palm Beach faithfully preserves its legacy of gracious hospitality while ensuring continued relevance to a new generation of modern, well-traveled and discerning guests. The 89 room property provides unique, curated offerings for guests of all ages delivered with best-in-class ultra boutique service. Much more than a hotel, The Colony is a state of mind – a place to connect meaningfully and authentically with one of the world’s most storied destinations, steps from both Worth Avenue and the Atlantic Ocean. Aware of The Colony’s singular place in the hearts of long-time Palm Beachers, the hotel is dedicated to maintaining a rich tradition of culinary excellence and sophisticated entertainment in a vibrant social setting that is both welcoming and refreshingly unpretentious.
Location
Hours
Reviews
4.6
799 reviews
5 stars
653
4 stars
73
3 stars
27
2 stars
13
1 star
33
What are people saying?
AI-generated from recent customer reviews
Service Quality
The staff received high praise for their friendliness, attentiveness, and willingness to accommodate guests, although some negative experiences were reported.
Ambiance
The hotel is noted for its beautiful decor, charming atmosphere, and excellent location near the beach and shopping.
Dining Experience
While many enjoyed the food and dining atmosphere, some guests found the food overpriced and underwhelming.
Room Conditions
Several reviews highlighted issues with room maintenance and cleanliness, with some guests expressing disappointment in the quality of their accommodations.
Valet Service
Valet staff were frequently mentioned as being particularly helpful and friendly, enhancing the overall guest experience.
- MGMelissa Gerscovich1 day ago5.0Our four-day stay at The Colony Hotel in November for my mom’s 70th birthday was, without question, one of the most special and memorable weekends we’ve ever had. Truly—more meaningful than trips to Europe or NYC. There is just something magical about this place, and the people make it unforgettable. The staff at The Colony are absolutely unmatched. Fern went above and beyond to help me secure very special restaurant reservations, making the entire weekend seamless and stress-free. Juliza was extraordinary with my three-year-old daughter—bringing her special toys, always making a point to speak to her, and doing so with such genuine warmth and care. It never felt scripted; it felt personal and heartfelt. We genuinely did not want to leave. What made it even more special was returning two months later for my sister-in-law’s 40th birthday. We only stopped in for brunch, but Juliza was there—and the very first thing she said when she saw me was, “Oh my gosh, where is your baby?!” That level of recognition and sincerity speaks volumes about the people who work here. The Colony isn’t just a hotel—it’s an experience. The service, the atmosphere, the feeling of being remembered and truly cared for is unlike anywhere else. We had the most magical trip and would come back every weekend if we could. Absolute perfection. 💗✨
- ARAimee Daywalt Valley Forge RugJan 3, 20261.0We were scheduled to stay at The Colony in Palm Beach, but our flight was canceled due to the current travel shutdown in Puerto Rico caused by unrest between the U.S. and Venezuela. There are no flights in or out, so there was literally no way for us to get there. I called the hotel, explained the situation, and asked if they could refund our stay. They said no. I then asked if we could at least receive a credit to use on another date, since this was completely out of our control. Again, the answer was no. The tone of the interaction felt dismissive, and no alternatives were offered. What disappoints me most is that The Colony promotes itself as a property that prioritizes customer service. In a situation like this — something unavoidable and extraordinary — I would expect at least some effort to accommodate guests. Instead, we were told “too bad,” even though the room can likely be rebooked. Traveling is unpredictable, and great hotels understand that. Unfortunately, our experience with The Colony showed the opposite. Very disappointed.
- PDPamela D'AmelioDec 23, 20255.0"Autism Kindness Award "... AKA- Goes to Staff members - Celeste, Renea, Sherine, Kadria. We recently relocated back to Palm Beach ⛱️. My son is nonverbal on the autism spectrum. We enjoyed our lunch , afternoon Tea and the most BEAUTIFUL KINDNESS from the Team! Everyone is welcome to Live the Florida Dream Lifestyle. Happy to be back home. Thank you again. As a single mother to Jake, the days are challenging. Having beautiful places to relax and enjoy KINDNESS is priceless ❤️. God Bless America 🇺🇸 and beautiful Palm Beach Colony Hotel. Respectfully, Pamela D'Amelio PamelaFlorida and Amazing Jake
- ASAndres SanchezDec 21, 20251.0It is a beautiful place with delicious food, but the employees treat you very badly, Pesimo Servisio, a Cuban who said he was the director, treated us badly, Ami and my partner.
- RBReuben BoydDec 4, 20252.0Apologies for the acutely specific nature of this review, but the valet with the braces is insanely disrespectful. I gave a colleague a ride, though he rode in the back seat because I had several delicate packages secured in the front seat space. I assume the valet thought I was a rideshare driver, because as I started to pass him he started he started throwing expletives around (that I won't closely reference here). Even still, his comments were nasty - how he didn't know how I got a license, and who knows what else. All I said was that my car has 15 cameras and sensors (implying that I don't have to follow people directing me through tight spaces). TLDR, pretend to follow the valet if he wants to direct you, and won't have profanity laden insults hurled at you while passing the valet stand. I'll happily be skipping the cocktail hour our host has planned there later in the eveing and hope to find neutral treatment at the Carriage House, where we ultimately conclude our time on the island.
Frequently Asked Questions About The Colony Hotel
What accessibility features does The Colony Hotel offer?
The Colony Hotel offers accessible parking, an accessible elevator, and an accessible pool to accommodate guests with mobility needs.
Are pets allowed at The Colony Hotel?
Yes, both cats and dogs are welcome at The Colony Hotel, which is a pet-friendly property.
What dining options are available on-site at The Colony Hotel?
The hotel has two restaurants offering breakfast, brunch on weekends from 11:00 to 15:00, and kitchen service daily from 7:00 to 22:00, including vegan and vegetarian meals.
Does The Colony Hotel provide room service and housekeeping?
Yes, The Colony provides 24-hour room service and daily housekeeping for guest convenience.
Is free Wi-Fi available at The Colony Hotel?
Yes, free Wi-Fi is available in public areas of the hotel.
What are the check-in and check-out times at The Colony Hotel?
Check-in time is at 16:00, and check-out time is at 12:00.
Does The Colony Hotel offer any transport services?
Yes, the hotel provides a local shuttle service and private car service for guests.
What nearby dining options are close to The Colony Hotel?
Nearby dining options include Polo Steakhouse, Pink Paradise Café, Cafe 155, and Swifty's by the Pool, perfect for guests seeking varied culinary experiences outside the hotel.
Are there interesting entertainment venues near The Colony Hotel?
Yes, guests can enjoy live music and dancing at Live at The Colony, a music venue and dance club located near the hotel.
What shopping options are available near The Colony Hotel?
Guests can explore several nearby shops including Asprey Residency at the Colony Hotel (jewelry), Dolce & Gabbana (women’s and children’s clothing), Louis Vuitton, Gucci Palm Beach Worth Avenue, and the Esplanade shopping center for luxury and boutique shopping experiences.