Westgate Palace Hotel / Universal / I-Drive

Reviews

• NP

  nhi pham

  1 day ago
  2.0
  The room itself was very nice, and we had no complaints about the room, location, or staff service. However, parking becomes an issue after 6 pm, as there are no available spaces. The elevators also seem outdated. I’m not sure why the resort has so many security guards at night. The parking lot is brightly lit, but it doesn’t give the best impression. Although the property is promoted as family-friendly, there were a lot of loud partygoers, and the smell of weed was noticeable throughout our stay. Because of these factors, we wouldn’t consider purchasing a condo here for future family vacations.
• TM

  T Mills

  Nov 14, 2025
  5.0
  Mrs Marilyn at front desk made sure we had a smooth check in. This hotel is the best I’ve stayed in here in Florida…we come maybe twice a year and it’s super nice. Very spacious, very clean, wonderful view. The location is awesome. I would definitely stay here again without a doubt. I would only recommend some type of shower bar in the stalls because it gets very slippery in there. Other than that it’s like a “top of the line” hotel.
• DD

  DVC

  Nov 10, 2025
  3.0
  Rooms were pretty good all renovated. One problem is the shower heads are flow restricted and the pressure isn't exactly good especially if you're a woman with alot of hair who needs to wash and conditioner you will be there for a while trying to rinse off. The hot water isn't exactly hot, more like warm. Hotel hallways and elevators were clean. Parking is ample sized. Nice views of the lake and pool area from our room windows. Half a mile from Univeral Resort.
• PP

  PC

  Nov 9, 2025
  4.0
  The resort is in a convenient location. Iride trolley bus stops are just outside which connect to most popular attractions and restaurants. Otherwise we take Uber which is not expensive. Service in the hotel is very good. Juan takes care of all our needs with great customer service. We highly recommend the hotel. There's plenty of parking if you drive a car. We have a 2 bedrooms with 2 ensuite bathrooms. Kitchen is fully equipped with stove, microwave, dishwasher, washer and dryer. A safe for your valuable items is also provided. Wifi is free and connection is good.
• KT

  K. Tatum

  Nov 4, 2025
  1.0
  ⚠️ WESTGATE LAKES RESORT – HORRIBLE EXPERIENCE! DO NOT FALL FOR THEIR TOUR! ⚠️ I want to warn everyone about how terrible this company and their “tour” experience truly are. This was, without question, one of the worst and most unprofessional encounters I’ve ever had with any business. My family attended their “presentation” today, and it quickly turned into an aggressive, high-pressure sales nightmare. At the end of the tour, my husband politely explained that we were interested in possibly purchasing in the future, but not right now — I’m a high-risk pregnancy, we’re paying medical costs out of pocket, and we’ve had unexpected financial burdens recently. Instead of being understanding, the so-called manager immediately became hostile. When I told him his behavior was leaving a bad taste in my mouth, he snapped back, “Good, I hope it does, and I hope you don’t come back.” He raised his voice repeatedly, tried to bully us into buying, and even yelled over my husband every time he tried to speak — so much so that our 3-year-old became visibly upset and started crying. The manager actually called us “idiots for not buying today,” and when we still refused, he told the sales rep, “Get rid of these people. Don’t ever come back here.” Absolutely disgusting behavior. There is no excuse for treating customers this way, especially over a sale. Other guests who left at the same time said they also had terrible experiences with this same manager and felt “lucky to escape.” Clearly, this isn’t an isolated incident — it’s a pattern. After looking online, I now see that this kind of treatment is a common practice for Westgate, and that says everything you need to know. It’s shameful and inhumane to bully families — especially one with a pregnant woman and child — just because they aren’t ready to buy on the spot. If this is how Westgate trains their staff to behave, it’s beyond unacceptable. Additional Important Details: • ⏰ The “90-minute” tour is a complete lie. Ours lasted over 4 hours. • 🍽️ The food is awful. Breakfast was powdered eggs and cold, mushy home fries. • 💰 The pricing is sketchy. We were told the price was $34,000 with $6,800 down and 18% interest. My husband said that was ridiculous, especially given our current situation. Suddenly, the “manager” magically dropped it to $24,000 with $0 down and 0% interest. That kind of dramatic change is extremely suspicious and shady. 🚫 SOCIAL MEDIA UPDATE: After I posted about this awful experience on their official Facebook page, instead of reaching out to make things right, Westgate deleted my comments and blocked me from their page. That says everything about how this company handles criticism. They silence unhappy customers instead of fixing their unethical practices. This entire experience was unprofessional, manipulative, and emotionally upsetting for my family. Please save yourself the stress and avoid Westgate Lakes Resort at all costs.

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