Signia by Hilton Orlando - An Official Walt Disney World Hotel

Reviews

• MT

  Megan Thomason

  1 day ago
  2.0
  The hotel itself is beautiful. The staff was lacking. Not able to answer many questions and kept sending us to different people. Cigarettes all over the property, even the stairs down to the pool. Disgusting. The hall smelt foul and just needed a good cleaning. Biggest complaint was the pool. We were told it was heated and it was NOT. Many families including us had to cancel our pool plans due to the frigid temps and our kids lips turning blue. We spoke to concierge and engineering, but never got a direct answer OR the pool heated. So disappointing. Will not be back!
• VC

  Valerie Cappello

  4 days ago
  5.0
  Resort Pass was our way into this fun pool and lazy river. We didn’t stay overnight, but wish we had. The whole place is gorgeous. Definitely right way to go if your hotel pool is sad.
• GF

  Gwen Fox

  Nov 15, 2025
  3.0
  Check your receipts carefully. There were charges on our account that we did not make. Took 2 hours to get a person on the phone. After 20 minutes on hold I was told that the charges were supposed to be for someone that was staying at the Waldorf. This is unacceptable and not sure how that happens since it is two different hotels.
• EP

  Elaine Pearson

  Nov 11, 2025
  5.0
  Nice hotel. Great staff. I did not personally enjoy the food at Zeta. Everyone did but it just wasn’t for me. Great service tho! Would’ve been nice to have ropes in the rooms but not a complaint. Otherwise nice visit for four days.
• LB

  Lisa B

  Oct 25, 2025
  1.0
  The manager the morning I was to check out triggered a panic attack and I couldn't get out of there fast enough. The morning I was to check out, I went down for a coffee & smoke to enjoy the sunshine before heading home. I got to my room & the key didnt work. This was about 830ish am. I went downstairs to front desk. She said the locks can stop working. To go down to desk & ask for help again. THIS TIME when I got to the desk, I was greeted by reception saying, I needed to pay my bill before they would let me back in my room. I had come downstairs in my wheelchair with only my phone & smokes. My car was valet-ed with the resort. I had to have 2 trips to get my walker & wheelchair, 2 suitcases & several smaller bags to even get into the room when I checked in. So where was i going so quickly that they then treated me like I was trying to skip out on the bill???? I was alone. I received text message from mgr at time that security would come escort me to my room. I couldn't believe it. I said no, I could meet them up there. Having security come to the front desk & escort me upstairs would have been humiliating. Keep in mind that I used a disney chase card to book the room & they charged me twice ( I found out recently) for a cabana rental. The check out cost would have been covered whether I stopped or not to check out. But I had over 500 in disney rewards dollars I was going to use to apply to my bill when I checked out that day. When I got to the room, security felt so bad, but he was told he had to wait fir me to give them another form of put or give it to him to take down before I could leave my room again?? I had been out of my room for a few hours by now & had to use the bathroom. He had to wait in the hall for me to finish. I took my card, forgot about the disney points because I was so frustrated & humiliated to be treated this way. Didn't look at the bill, went back upstairs & started throwing everything into any bags I could find. Loaded up anything lose onto my walker. The bell hop was nice enough to bring a cart. I got it loaded, practically running out for valet to bring my car. I was so overwhelmed & flashing back to a tougher time in my life. No, I still never bailed on a hotel though! I was supposed to spend 2 days driving back home. I didnt get on the road till later than I planned & ended up causing harm to my legs by driving the whole trip & got home at about midnight. I couldn't get out of bed for 4 days. I also have the text messages from the Mgr who only came out twice thank goodness because she talked rude and was getting loud. We are having our conf there again next June & I may not go because staying at the hotel where it was worked really well for my disability. The rest of my stay was fabulous, but not worth it in the end. So confused 😕 when I spoke with Josh while downstairs I saw the front desk sent a text at 1020 the night b4. I was already asleep. I assured him I would be stopping by to sort the total bill. My pre- authorization at check in was fine. They apparently run it each day & raise your pre-authorization amount each night?? Anjanette was the problem. Her dismissal of me & not even coming to look at me face to face. (Im 6 feet tall but in the chair!) I couldn't see over the reception desk. As u can see. Everything was fine thru text with front desk until I went upstairs to pack. Then they called & said they were coming me a late check out!?!? I SHOULDNT HAVE NEEDED LATE CHECK OUT & NEEDED TO BE ON THE ROAD AS I PLANNED THAT MORNING. Texts from Josh & Anjanette r listed below Hilton or Disney or Signia.

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