Homewood Suites by Hilton Orlando-International Drive/Convention Center

Reviews

• MM

  Melissa Murray

  Jan 6, 2026
  1.0
  We were booked to stay at this hotel from 12/27-12/30. Unfortunately we had to cut our trip short due to our room being infested with roaches. It was an awful experience and we were left deeply disappointed. It was not at all what we’ve come to expect from Hilton. The first night we were there we found live roaches and roach parts throughout the kitchen and bathroom. We called to the front desk and they sent someone to spray, but did not send up room service, leaving us with dead roaches and roach excrement throughout the kitchen. After the room was sprayed we saw more live bugs and spoke to management the next day. The day front desk manager did refund the bill except the pet fee, and she was empathetic, but we still had to disinfect all of our clothes when we got home to ensure we didn’t bring the bugs into the house. Overall this ended up being a terrible experience. I’m disappointed that we had to pay the pet fee despite leaving early and that even though we’ve reached out to corporate nobody has contacted us back.
• DG

  Dania Gonzalez

  Jan 6, 2026
  5.0
  Mi experiencia junto a mi familia fue extraordinaria. Un servicio a cliente maravilloso, hambiente muy familiar y tranquilo. Excelente servicio de limpieza. Tienes accesos a ROYAL PARTNERS CONCIERGE (Excel te servicio de la agente Diana) que te permite disfrutar de una gran experiencia y te brindan una servicio personalizado para que disfrutes de los parques. Adicional la vendedora, está muy al pendiente de uno y está disponible siempre que uno necesite poyo con la reservas o los servicios. Mi experiencia fue MARAVILLOSA.
• AU

  A Google User

  Jan 4, 2026
  5.0
  Tivemos uma estadia boa no Homewood Suites. O grande destaque da nossa experiência foi o atendimento da recepção, que nos indicou a Diana do guest services — essa indicação fez toda a diferença na nossa viagem. A Diana nos ajudou com ingressos promocionais mais baratos do que online e ainda incluiu a entrada antecipada nos parques por estarmos hospedados no Homewood Suites. Isso tornou nossa experiência muito mais fácil , com menos filas e mais economia. Com certeza voltaremos agora com a família toda ❤️
• TR

  Terra R

  Dec 24, 2025
  2.0
  This place was very disappointing. I was excited on arrival because I called and ask if me and husband could check in early, and they said yes! But upon entering the suite, I was highly upset about the condition of the room. First and foremost, the couch and chair had HUGE stains on them. Makes you not even want to sit down. The TV entertainment stand in the living room was being propped up by pieces cardboard. The bottom of the bathroom door was chewed up and rusty. AND OMG.... THE TOILET WAS FLUSHING BY ITSELF ALL NIGHT LONG. We had to close the bathroom door just to get some sleep. My husband used to do maintenance work and said it was probably due to low water pressure in the hotel as a whole. We tolerated this room because our stay was only for 1 night and we were just passing thru headed to Jacksonville. IT NEEDS MAJOR WORK!!! But I will never stay here again and would not recommend this place to anyone. I did alert the front desk clerk at checkout of all the problems. But because I prepaid for the room on Priceline.com, she couldn't offer me any kind of discount. Which was fine, I was just ready to go. DO BETTER!!!!
• KS

  keke someil

  Dec 11, 2025
  1.0
  If I could give hotel a Zero I would! I will NEVER stay at this property again. Check in was not so pleasant they pick and choose who they want to ask for ID. Which is not Really an issue but if you’re not going to ask the two people in front of me for ID, why are you asking me? It felt a bit discriminatory. My first night my room was missing items, such as towels, etc. call down to the front desk no one ever answer the phone. The next morning I woke up to ants all over my toiletries. I washed them off and originally Wasn’t going to make a big deal out of it and just not keep my things in that space. But not five minutes later there were roaches in the bathroom Which I noticed after I got out the shower. I called down to the front desk and was told by whom I presume is the front desk manager. I needed to wait until Maintenance got up there before they would allow me To switch rooms. Which made absolutely no sense to me because what exactly can Maintenance to do to alleviate the situation for me? Either I was called a liar About the roaches and ants in the room or They were trying to have Maintenance come spray and try to keep me in the room. Either way The response was rude and I was told I needed to wait into the room until Maintenance got there. 30 minutes later no Maintenance I’m sitting in a room where more roaches are coming out of the woodwork. Now they’re in the kitchen. I Take pictures of What was left of The ants. And I take a picture of one of the roaches that I just happened to smoosh. I go desk And asked again to get my room changed. Not even 15 minutes into getting into the new room, somebody walks into the room and start staring at me. They shut the door and walk out no sorry no excuse me no nothing. I don’t know who it is. Maybe it was House Keeping I don’t know but I called down to the front desk. They apologize and stated it wouldn’t happen again. At this point, I’m angry. I’m upset. I don’t feel valued as a customer but against my better judgment I stayed because Marco at the front desk was very pleasant and I really did not have time to try to change Hotels. Fast forwarding to check out I was charged $10 for parking after I told them on checking that I would not be parking a vehicle overnight. Not that I had to explain or that it was any of their business, but my brother Who lives in Florida allowed me to borrow his vehicle for the Day so I could get back-and-forth to my business meeting and he would pick it up that evening so that his wife would have her vehicle to drop off her children the next morning. I literally only park the vehicle at the hotel as I showered And from every time on I Uber to where I needed to go. When I saw the charge on my receipt, I called to inform them that this was incorrect because I did not park a vehicle overnight Whoever got on the phone and spoke with me a woman and I’m assuming may have been the same manager that got an attitude with me the night before said to me “ So you didn’t Keep your car here. So you didn’t keep your car in the parking lot. You didn’t keep your vehicle here.“ Very nasty very rude. And like I told her I had no vehicle there. I don’t even have a car here. I don’t live here. When I walked out of the hotel, I Uber to where I needed to go. She said OK and hung up the phone on me. I was never nasty. I was never rude in any of the situations when I spoke to them. From the cleanliness of the hotel to the attitude of the staff, I will never come back here and I am a Hilton member. I travel all the time. I will never come back to this hotel, and I would not recommend it to anyone or any of my colleagues. Dr. Jennifer Bazin

Frequently Asked Questions About Homewood Suites by Hilton Orlando-International Drive/Convention Center