Business Details
About
HotelExtended Stay HotelHome2 Suites
Comfy, stylish and packed with perks, the new Home2 Suites Orlando Downtown is an innovative, all-suite hotel with a signature modern style that is perfect for savvy, sophisticated, value conscious travelers. Whether you’re staying one night or seven, our spacious suites and abundant amenities were designed with your comfort and convenience in mind. Bright, casual community spaces, indoors and out, are perfect for working, relaxing or mingling. The Home2 Suites Orlando Downtown is designed with your comfort and convenience in mind. All suites feature a flat-screen HDTV, a sleeper sofa and a fully loaded kitchen with refrigerator/freezer, microwave, dishwasher and sink. Get off to a great start at our Inspired Table™ while enjoying a free, continental breakfast served daily. Our 24/7 on-site market has everything a busy traveler could want (and forgot to pack). Take care of business with our complimentary wireless internet access and wireless printing from your computer or phone. Enjoy free WiFi throughout the hotel, 1,000 sq. feet of meeting space, an on-site Starbuck’s Coffee Shop, rooftop swimming pool and more. All this is located in the heart of downtown Orlando with easy access to the Orange County Courthouse & Legal Complex, Kia Center, Camping World Stadium, Lake Eola Park and the SunRail station at Lynx Central Station.
Location
Home2 Suites by Hilton Orlando Downtown
401 North Magnolia Avenue, Orlando, FL
32801, United States
Hours
Reviews
3.8
335 reviews
5 stars
173
4 stars
60
3 stars
24
2 stars
26
1 star
52
What are people saying?
AI-generated from recent customer reviews
Valet Parking Issues
Guests consistently reported dissatisfaction with the mandatory valet parking, including high fees and poor service.
Staff Performance
While some staff members received praise for their friendliness and helpfulness, many reviews highlighted unprofessional behavior and a lack of responsiveness from management.
Room Quality
The cleanliness and comfort of the rooms received mixed reviews, with some guests noting issues like bed bugs, dirty linens, and maintenance problems.
Breakfast Quality
The complimentary breakfast was frequently criticized for its limited options and poor quality.
Safety Concerns
Several guests expressed concerns about safety, including incidents of theft and vandalism related to the valet parking service.
- GFGerardo FloresDec 1, 20251.0Do not stay here. The parking is not free of any kind. They only have valet parking. They will make you pay a over night fee and a day fee. The parking on the street is free from the city until 0800 in the morning. Not worth the price to stay at.
- MJMatthew Rzepa Jr.Nov 13, 20251.0Most Home2 Suites / Hilton experiences I've had have been great, unlike this location. Staff service attitudes hovered around disinterested. The parking situation with PMC as valet is atrocious as mentioned in other comments; delayed, also disinterested, you must pay this racket via card through entering your information into their site, and of course they double charged me.
- JBJay BNov 6, 20251.0Horrible place to stay. They make you pay for valet, its not optional. When you book the room they say nothing about it. $35-$45 a night for them to play with your car. Never do they tell you they will drive your vehicle to a garage, which they dont tell you where it is, if there is security, etc. This garage is 5 mins away from the hotel, so not only will you be waiting, but you'll never know what is happening to your expensive vehicle. I emailed the valet manager and the GM and they both were very obtuse about it. They dont care about their customers. Also, I went on a business trip, no wifi and the front desk girl told me oh well you'll have to come up to the front tomorrow so you can speak to the IT dept. ARE YOU JOKING? I had a meeting early in the morninging and that was her resolve? This place is so unprofessional and they charge you too much for what you get. You'd be better off going to a red roof inn.
- SMStill MandyNov 5, 20251.0Booked a stay for 6 days for a festival that is happening this weekend through expedia. When I arrived I was told I would have to pay $525.00 in fees for my stay even though I paid in full. After agreeing to a refund, they not only gave me the run around on the phone but actually hung up on customer support and I while on the phone together. They claim to have no supervisor, no manager on site either. Dont book here, its a scam. They tired to scam me for double the room rate.
- DRDavid RobinsonNov 5, 20253.0I don't enjoy giving this hotel a less than 5 star review, as the staff, the room, the pool/spa were great, but their valet service, not so much. I knew going in that it would be around $45 for the day and I was ok with that, but what I didn't expect were valets who don't know how to drive a standard. I feel a little ripped off as I had to retrieve my own car. That's not valet service. 🙄
Frequently Asked Questions About Home2 Suites by Hilton Orlando Downtown
What types of rooms are available at Home2 Suites by Hilton Orlando Downtown?
The hotel offers all-suite accommodations featuring a flat-screen HDTV, a sleeper sofa, and a fully equipped kitchen with refrigerator/freezer, microwave, dishwasher, and sink.
Is free breakfast offered at Home2 Suites by Hilton Orlando Downtown?
Yes, the hotel provides a free continental breakfast daily at their Inspired Table™.
Does the hotel provide any fitness facilities for guests?
Yes, there is a fitness center available for free for all guests.
Are pets allowed at Home2 Suites by Hilton Orlando Downtown?
Yes, both cats and dogs are allowed, so pets are welcome.
What accessibility features does Home2 Suites by Hilton Orlando Downtown offer?
The hotel includes accessible parking, an accessible elevator, and an accessible pool for guests with mobility needs.
Is there parking available at the hotel?
Yes, parking is available along with valet parking services for guests.
What are the check-in and check-out times at the hotel?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Is free WiFi available at Home2 Suites by Hilton Orlando Downtown?
Yes, free WiFi is offered throughout the hotel including public areas and there is even a public internet terminal.
Are there any nearby dining options close to the hotel?
Yes, nearby dining options include Leiah Restaurant (American and Latin American), City Diner, The Drake, Rise Southern Biscuits & Righteous Chicken, Mango Fresh, Mariam Coffee Shop, Starbucks, and Ding Tea Downtown Orlando.
What nearby transportation or useful locations can help guests visiting the hotel?
Guests can use the nearby SunRail station at Lynx Central Station for transit access and find the Orange County Courthouse & Legal Complex, Kia Center, Camping World Stadium, and Lake Eola Park within easy reach for sightseeing or business.